Polycom 40/0 manual UI Customization, Customize IVR Information, To customize the IVR information

System Configuration

The value 0 indicates no limitation to this option.

UI Customization

You can personalize the system appearance, for example, set the IVR information and set an e-mail address for your RealPresence Capture Server system

Customize IVR Information

The RealPresence Capture Server system provides IVR (Interactive Voice Response) service. After the call to capture server is connected, the IVR will provide guide information to the user on the event happening at the capture server.

To customize the IVR information:

1Go to Configuration > Customization.

2Select the IVR information to be played and corresponding language option.

3Click Upload.

The audio file to be uploaded must be in PCM format, and the sampling frequency must be 16KHz, 16bit, and mono.

4Click Add, select the audio file and click Open.

5Click OK.

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