Polycom 40/0 manual System Administration, System Upgrade and Fallback, System Fallback

System Administration

System Upgrade and Fallback

You only can upgrade or downgrade RealPresence Capture Server between RealPresence Capture Server versions. Upgrading or downgrading between RealPresence Capture Server and Polycom RSS 4000 is not supported.

•You can upgrade your system from 1.7 to 1.8 directly. If your software version is older than version 1.7, you need to upgrade your system to 1.7 first, then upgrade your system to 1.8.

•After system upgrade from 1.7 to 1.8, you need to re-activate the system using an activation key.

•Before you upgrade or downgrade your system, you should always back up your settings and recordings. Polycom is not responsible for any user data loss during these operations.

To update your system software to the latest version:

1Go to Admin > System Upgrade.

2View the license info and agree to them.

3Click Add and select the version 1.8 software upgrade package, then click Open.

4When asked to confirm the action, click Yes.

The system uploads the package and performs the upgrade automatically. This may take several minutes.

5Upon completion of the upload, click Upgrade. The system restarts to apply changes.

6Enter your administrator User ID and Password and then click Log In.

To confirm that the system is upgraded, check the software version on the Product Activation page.

System Fallback

Before system upgrade, the system creates a restore point automatically and after system upgrade, you can restore both image data and system configuration settings that existed at the time the snapshot was created

To fall back the image, configuration and IVR messages

1Go to Admin > System Fallback.

2Read the risk of system fallback and agree to it

3Click Fallback Capture Server.

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