Contacting Promise Support | Promise Technology FAST TRAK100TM

Appendix A

Contacting Promise Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

∙Product model and serial number

∙BIOS and driver version numbers

∙A description of the problem / situation

∙System configuration information, including: motherboard and CPU type, hard drive model(s), IDE/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise Online TM	http://www.promise.com
Web Site	(tech documents, drivers, utilities, etc.)
USA Tech Support Center

E-mail Support	support@promise.com
Fax Technical Support	(408) 452-9163
	Attention: Technical Support
Phone Technical Support	(408) 452-1180
	8:30 -5:00pm M-F Pacific Standard Time
If you wish to write us for	Promise Technology, Inc.
support:	Attn: Technical Support
	1460 Koll Circle, Suite A
	San Jose, CA 95112 USA

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Promise Technology FAST TRAK100TM user manual Contacting Promise Support, Appendix a, USA Tech Support Center

Contents

Page Trademarks Table of Contents Troubleshooting & Tips Introduction What is the FastTrak100 RAID Card?Page Features Benefits Keys Features and Benefits Compatibility Page Unpacking Your FastTrak100 Getting Started Installing The Card Jumper Settings Installing The Hard DrivesPage Processor ID MHz Bios version Cache Server Tag Checking Cmos Settings Creating Your Disk Array Page Creating a Security Array With New Drives Creating an Array for Performance Creating a Security Array With An Existing Data Drive Page Page Viewing FastTrak100 Bios Screen Using FastBuild Configuration Utility Using the Main Menu Navigating the FastBuild Setup Menu Optimize Array For Auto Setup Options Menu Defining Typical Application Usage Using a Hot Spare DriveCreating Multiple Disk Arrays Mode Viewing Drive Assignments Manually Creating an Array Array No RAID Mode Total Drv CapacityMB Status Selecting Stripe Block Selecting Array TypeAssigning Drives to Array Adding Fault Tolerance to an Existing Drive Creating a Mirrored Array Using New Drives ChannelID Creating a Hot Spare Drive for Mirrored Arrays Making a FastTrak100 Disk Array Bootable How FastTrak100 Saves Array Information How FastTrak100 Orders Arrays Deleting An Array Press Ctrl-Y to Delete, others to Abort Total Drv CapacityMB Rebuilding a Mirrored Array Quantum CR8.4A Halting FastTrak Bios On Bootup Errors Viewing Controller SettingsViewing FastTrak System Resources Page Installing Driver During New Windows 2000 Installation Installing DriversWindows Confirming Windows 2000 Installation Installing Driver in Existing Windows 2000 System Microsoft Millennium Installing Drivers During Millennium Installation Confirming Driver Installation in Millennium Installing Drivers with Existing Millennium System Windows 95/98 Installing Drivers During Windows 95/98 InstallationPage Installing Drivers with Existing Windows 95/98 DOS/Windows Confirming Driver Installation in Windows 98/95 Windows NT4.0 Installing Drivers During Windows NT 4.0 Installation Removing the Driver from Windows NT Installing Driver with Existing Windows NT Installing FastCheck Using The FastCheck Monitoring Utility Closing FastCheck Running FastCheck Viewing Array Information Using FastCheck Array Window Viewing Arrayed Drive Information Using Array Pull-down Menu Page Synchronizing An Array Page Rebuilding An Array Using Rebuild WizardPage Page Viewing Controller Card Information Using Controller Window Viewing IDE Channel Information Viewing Drive Information Using Options Window Selecting Notification Options Scheduling Array Synchronization User may then decide what to do about the errors detected Setting Rebuild Options Ignore FastTrak100 will log the event error and continue Setting Disk Parameters Option Setting PCI Bus Utilization Option Setting Screen Preferences Changing Password Creating PasswordDisabling Password About FastTrak100 Disk Array Adapter About Adapter BiosFastBuild Auto Menu Setup Understanding Disk Array Concepts Disk Array Terms Striping RAID About RAID Levels Mirroring RAID Using a Spare Drive About Dual Data Redundancy Striping/Mirror RAID 0+1 Spanning Jbod System locks up during bootup or when Windows starts Troubleshooting & TipsMotherboard Issues Configuring PCI IRQ resources Drive-Related Errors System Cmos Issues System Cmos displays C or D drive failure during Startup Possible Master/Slave problemsUnable to partition or format array ECC Error Reported on Rebuild ECC Error Reported on Synchronize Different drive lettering under Windows NT Operating System-Related ErrorsPromise Windows driver does not appear Device Manager Page Performance Tips Re-Configure PCI Latency SettingOptimize Array for Performance Change Setting of PCI Bus Utilization Page Can I use Atapi devices on the FastTrak100 controller? Frequently Asked QuestionsPre-Installation What kind of hard drives can I use for a FastTrak100 array? RAID 1 mirror RAID 0 stripeJbod spanning Do the HDDs on the FastTrak100 have to be the same size? Drive Issues How do I partition/format my FastTrak100 RAID array? Installation Issues Why does my system reboot after the Qemm driver loads from Post-InstallationWhy can’t I see the drives on the FastTrak100 under FDISK? Page Appendix a Contacting Promise SupportUSA Tech Support Center Pacific Rim Sales Office Appendix a European Tech SupportChina Office Appendix B Limited Warranty Appendix B Appendix C Returning Product For Repair Your Responsibilities Index Index C6101F100000000-1