Appendix A

Contacting Promise Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

Product model and serial number

BIOS and driver version numbers

A description of the problem / situation

System configuration information, including: motherboard and CPU type, hard drive model(s), IDE/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise Online TM

http://www.promise.com

Web Site

(tech documents, drivers, utilities, etc.)

USA Tech Support Center

 

 

 

E-mail Support

support@promise.com

Fax Technical Support

(408) 452-9163

 

Attention: Technical Support

Phone Technical Support

(408) 452-1180

 

8:30 -5:00pm M-F Pacific Standard Time

If you wish to write us for

Promise Technology, Inc.

support:

Attn: Technical Support

 

1460 Koll Circle, Suite A

 

San Jose, CA 95112 USA

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Promise Technology FAST TRAK100TM user manual Contacting Promise Support, Appendix a, USA Tech Support Center