Getting Help, ReachingSprintCustomerService

Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information.

⬤Check your minutes used (depending on your Sprint service plan).

⬤View and pay your bill.

⬤Make your life easier by enrolling in Sprint online billing and automatic payment.

⬤Purchase accessories.

⬤Shop for the latest Sprint phones.

⬤View available Sprint service plans and options.

⬤Learn more about the Sprint National Network and other great products like Sprint Picture Mail, games, ringers, screen savers, and more.

ReachingSprintCustomerService

You can reach Sprint Customer Service many different ways:

⬤Dialon your phone.

⬤Sign on to your account at www.sprint.com.

⬤Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers).

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

6 Section 1A: Setting Up Service

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Sanyo SCP-3200 manual Getting Help, ReachingSprintCustomerService

Contents

Phone User Guide Table of Contents 2D. Controlling Your Roaming Experience 2F. Using Contacts2E. Managing Call History 141 118131 163 194 3C. SprintVoice Command4A. Important Safety Information 3B. SprintVision 4B. Manufacturer’s Warranty Welcome to Sprint Welcome and thank you for choosing Sprint Introduction Phone Guide Want to keep track of your minutes? Iii Your Phone’s Menu MY Content 8TOOLS Settings Vii Data Viii 2Alert Learn More 4View Status sign-in state only 9TTY Getting Started Setting Up Service Setting Up ServiceThis Section UnlockingYourPhone Getting StartedWith SprintServiceDeterminingifYourPhoneisAlreadyActivated Tounlockyourphone,followtheseeasysteps Setting UpYourVoicemail Tosetupyourvoicemail Account Password VoicemailPassword Sprint Account PasswordsSprintVisionPassword ReachingSprintCustomerService Getting Help Sprint411 ToaccessautomatedbillinginformationReceivingAutomatedBillingInformation TocallSprint411 SprintOperatorServices ToaccessSprintOperatorServices Using Your Phone Phone Basics Phone Basics FrontView ofYour Phone PhoneBasics Key Functions PhoneBasics Phone Basics Speakerphone mode is set to on Viewing the Display Screen Phone Basics PhoneBasics Features ofYour Phone Phone Basics TurningYourPhoneOff TurningYour Phone On and OffTurningYourPhoneOn Toturnyourphoneon UsingYour Phone’s Battery and Charger BatteryCapacity ToinstalltheLi-Ionbattery InstallingtheBatteryRemovingtheBattery Toremoveyourbattery ChargingtheBattery UsingthePhoneCharger Tousethephonechargerprovidedwithyourphone NavigatingThrough Phone Menus SelectingMenuItems Togotothepreviousmenu DisplayingYour Phone NumberBackingUpWithinaMenu Toreturntostandbymode HoldingYour Phone TomakeacallusingyourkeypadMaking and Answering Calls Making Calls Toplaceacallwiththephoneclosed Dialing Options Toansweranincomingcallwiththephoneopen Answering CallsToansweranincomingcallwiththephoneclosed AnswerSpeaker to answer the call in speakerphone mode ToansweracallwhenyouareroamingandCallGuardisenabled AnsweringaRoamCallWithCallGuardEnabledUsingtheSpeakerphone Toturnthespeakerphoneonduringacall EndingaCall ChangingtheRingerVolumeAdjustingVolumeDuringaConversation MutingaCall TodisplaytheMissedCallentryfromthenotificationscreen Missed Call NotificationCalling Emergency Numbers TodisplayaMissedCallentryfromstandbymode ToexitEmergencymode Enhanced911E911InformationToselectEmergencymodeoptions In-Call Options Saving a Phone Number End-of-Call OptionsTosaveanumberfromstandbymode Dialing and Saving Phone NumbersWith Pauses Finding a Phone NumberTofindaphonenumber Plus + Code Dialing TomakeacallusingPlusCodeDialingTodialorsavephonenumberswithpauses TodialdirectlyfromaContactsentry Using Speed DialingDialing From the Contacts List Select ContactsFind/AddEntry Shortcut ToplaceacallusingPh.BookMatchAbbreviatedDialing Using Abbreviated DialingTousespeeddialforSprintReadyLinkcalls ToplaceacallusingPrependAbbreviatedDialing Enter the last four or five digits of the number Press Selecting a Character InputMode EnteringTextTochangethecharacterinputmode Entering Characters UsingT9TextInput ToenterawordusingT9TextInput ToaddawordtotheT9TextInputdatabase Select SettingsOthersTextEntryMyWordsAddingaWordtotheT9Database Toeditorerasethewordsyouhaveadded TocustomizetheT9Settings CustomizingtheT9SettingsSettingtheDefaultInputMode Tosetthedefaultinputmode Entering Characters Using AlphabetMode Toenterpresetmessages Entering Numbers, Symbols, Smileys and Preset MessagesToentersymbols Toenternumbers Controlling Your Phone’s Settings YourPhone’sSettings RingerTypes Sound SettingsControlling Your Phone’s Settings SelectingRingerTypesforVoiceCalls Toselectaringertypeformessages SelectingRingerTypesforMessagesSelectingRingerTypesforSprintReadyLinkCalls Select Text, PictureMail, or VoiceSMS SelectingRingerTypesforVoicemailorCalendar/Alarm Setting a Start-up/Power-offToneSelecting aTone Length Toenableordisablevoiceprompts UsingVoice PromptSetting Up Key Press Echo ToturnKeyPressEchoonoroff Toadjusttheearpieceorspeakervolume Adjusting the Phone’sVolume SettingsToadjusttheringerandkeyvolume Toadjusttheapplicationvolume Tosetalerts Alert NotificationSilence All ToactivateSilenceAll Changing theTextGreeting Display SettingsTochangetheMainLCDorSubLCDbacklightsetting Changing the BacklightTime Length Changing the Displayfor Incoming Calls TochangetheKeypadbacklightsettingChanging the Display Screen Animation Tochangetheanimationdisplay Tosetyourareanamedisplay Changing the Display for Area NameChanging the Phone’s Menu Style Toselectthedisplay’smenustyle Tosetthisfeature Changing the Clock/Calendar Display for Standby ModePower Save Mode Select SettingsDisplayPWRsaveMode Tochangethetextinputfont Changing theTextFontSizeChanging the Background Tochangethedisplay’sbackground Select SettingsDisplayOthersReturntoIdle Setting Return to Standby ModeSleep Mode Select Automatically or EndKey Location Settings Toenableyourphone’sLocationfeature SettingtheMessageNotificationDisplay Messaging SettingsTosetthemessagenotificationdisplay Tochangethelanguageofthepresetmessages ManagingPresetMessagesToeditapresetmessage Select Englishor Spanish Select SettingsMessagingTextDeliv.Receipt SettingtheDeliveryReceiptforTextMessagingSettingaCallbackNumber Tosetthedeliveryreceipt Toaddacustomizedsignaturetoeachsentmessage SettingtheDraftsAlertforTextMessagingAddingaCustomizedSignature TosetDraftsAlert Tosetthespeakerphoneonoroff SettingtheSpeakerphoneforSMSVoiceMessagingSettingtheSender’sNameforSMSVoiceMessaging Tosetthesender’sname Select Settings Messaging VoiceSMS Conn. Alert SettinganAlertNotificationforSMSVoiceMessagingTosetalertforSMSVoicemessaging Airplane Mode TosetyourphonetoAirplaneMode TTY UseWith SprintService Select SettingsOthersTTY ToturnTTY Modeonoroff Toassignyourshortcut Phone Setup OptionsMy Favorites Myfavoritelistoptions Display Language Auto-Answer ModeToassignalanguageforthephone’sdisplay TosetAuto-Answermode ToactivatetheOpenFlipfeature Setting the CurrentTimeSetting the Open/Close Flip Option ToactivatetheCloseFlipfeature Setting the Side Key Guard Setting Any Key AnswerSetting Navigation Key Shortcuts Select SettingsOthersTextEntry SettingTextEntry OptionsTosetyourtextentryoptions Select SettingsOthersAbbrev.Dial Select Ph.BookMatch Setting Abbreviated DialingToactivatethePh.BookMatchfeature ToactivatethePrependfeature Tosetheadsetmode Setting HeadsetModeToconnecttheheadset Tosettheringersound Toactivatethewirelessbackupservice Wireless BackupActivating and DeactivatingWireless Backup Service Select ContactsWirelessBackup Todeactivatethewirelessbackupservice ViewingYourWireless Backup StatusSetting theWireless Backup Alert Toviewyourwirelessbackupstatussign-instateonly Setting Your Phone’s Security YourPhone’sSecurity UsingYour Phone’sLock Feature Accessing the Security MenuLockingYour Phone Changing the Lock Code Lock ServicesUnlockingYour Phone Locking the Pictures Menu Toplaceanoutgoingcallinlockmode Calling in Lock ModeRestricting Calls Torestrictcalls Using Special Numbers Toaddorreplaceaspecialnumber Erasing Phone Content Toerasephonecontent Toresetthebrowser Resetting the BrowserResetting Favorites Toresetfavorites Toresetdefaultsettings Resetting DefaultSettingsResettingYour Phone Toresetyourphone Resetting and LockingYour Phone Through SMS ResettingYour Picture Mail AccountToresetyourPictureMailaccount Changing the Passcode Toactivatethisfeature,thefollowingpresettingisrequiredSelect OthersFoundMeReset/LockEnable Select OthersFoundMeChgPasscode TodisableSprintVisionservices Security Features for SprintVisionEnabling and Disabling SprintVision Services ToenableSprintVisionservices Tolockservices Using the Parental Control FeatureTorestrictoutgoingandincomingcalls ToeditContacts Select Special#sSelect EditPh.Book Controlling Your Roaming Experience Controlling Your Roaming Experience RecognizingtheRoamingIconontheDisplayScreen Understanding RoamingRoamingonOtherDigitalNetworks RoamingonAnalogNetworks CheckingforVoicemailMessagesWhileRoaming Tocheckyourvoicemailwhileroaming Select SettingsOthersRoamingSetMode SettingYour Phone’s Roam ModeSet Mode Tosetyourphone’sroammode ToturnCallGuardonoroff Using Call GuardSelect SettingsOthersRoamingCallGuard ToplaceroamingcallswithCallGuardon Select SettingsOthersRoamingDataGuard Using Data GuardTosettheconditionsforDataGuardpop-upnotification Managing Call History 101 ToviewaCallHistoryentry Viewing HistoryManaging Call History Call History Options 103 Making a Call From Call History ToplaceacallfromCallHistory Select SavePhone# TosaveaphonenumberfromCallHistory105 ToprependaphonenumberfromCallHistory Prepending a Phone Number From Call HistoryErasing Call History ToeraseCallHistory Using Contacts 107 Toaddanewentry Using ContactsAdding a New Contacts Entry Select ContactsFind/AddEntry Toeditagroupentry Assigning a Group EntryToassignaContacttoagroup Toeraseagroupmember TofindContactsentriesbyname Finding Contacts EntriesFindingNames TofindSprintReadyLinkentries Select ContactsSpeedDial#s Contacts Entry OptionsFindingSpeedDialNumbers 111 Tomakechangestoanentry Editing a Contacts EntryErasing a Contacts Entry From the List Toeraseaselectedentry Toassignaspeeddialnumber Assigning Speed Dial Numbers113 Assigning an Image to a Contacts Entry Toassignanimageforanentry Toselectaringertypeforanentry Selecting a Ringer Type for an Entry115 Select SetSecret Secret Contacts EntriesTomakeanentrysecret Tomakeanentrypublic Todialaservicefromstandbymodeusingyourkeypad Dialing SprintServicesTodialaservicefromyourContacts 117 Using the Phone’s Calendar and Tools Using the Phone’s Calendar and Tools DisplayingYour Calendar UsingYour Phone’s CalendarAdding an Eventto the Calendar Event Alerts TosilencethealarmEvent Alert Menu TogototheCalendarmenuforaspecificdate Going to a Given DateViewing Events Toviewyourscheduledevents Toeraseaday’sscheduledevents Erasing a Day’s EventsPurging All Events Todeleteallscheduledevents Toaddacallalarmtothecalendar Using the Call Alarm FeatureAdding a Call Alarm to the Calendar Select Options right softkey AddEventCallAlarm Otherwaysofrespondingtoacallalarminclude Call Alarm MenuTocallthephonenumberatthetimeofacallalarmnotification AddingTo Do ListItems Select ToolsCalendarOptions right softkey ToDoList Adding aTo Do ListItem to the CalendarToaddyourToDoListitemtothecalendar Select AddtoSchedule Tousethealarmclock UsingYour Phone’s Alarm ClockTostopthealarm UsingYour Phone’sTools Using the Stopwatch UpdatingYour Phone Using the CalculatorToupdateyourphonethroughtheToolsmenu Tousethecalculator World Clock Using the CountdownTimerTousethecountdowntimer Toviewthetimeindifferentlocations Finding Icon Definitions Personal Information ManagementDisplayingYour User Address DisplayingVersion Information Using Your Phone’s Voice Services 131 Using Your Phone’s Voice Services UsingVoice-Activated DialingMaking a Call UsingVoice-Activated Dialing Withthephoneopen Toprogramavoicedialtag ProgrammingVoice DialTagsReviewingVoice DialTags Toreviewvoicedialtags Torecordavoicememo ManagingVoice MemosRecordingVoice Memos Toendtherecordingofyourmemo Toplaythevoicememosyouhaverecorded ReviewingVoice MemosTostoprecordingduringaphonecall Select Tools Voice Memo List Voice Memo Options Todisplaythevoicememooptions Toeraseallvoicememos ErasingVoice MemosToeraseanindividualvoicememo Toerasemultiplevoicememos Activating Screen Call Setting Up Screen CallSelecting an Announcementfor Screen Call Torecordyourname RecordingYour Name for a Prerecorded AnnouncementRecording a Customized Announcement Torecordanannouncement Toreviewanannouncement Reviewing an AnnouncementErasing an Announcement Select Play or PlaySpeaker Using Sprint Ready Link 141 Using Sprint Ready Link Setting SprintReady Link ModeToenableordisableSprintReadyLinkmode Getting StartedWith SprintReady Link Ready Link Call Alerts 143 Displaying the SprintReady Link List Making and Receiving a Sprint Ready Link CallSelecting a Ready Link Contacts List ToplaceaSprintReadyLinkcallbyselectingacontact Making a SprintReady Link Call One-to-One Call145 Using Sprint Ready Link ToplaceaSprintReadyLinkGroupcall Making a SprintReady Link Call Group Call147 Making a SprintReady Link Call by Entering a Number ToplaceaSprintReadyLinkcallbyenteringanumber ToerasetheMissedCalllog Missed Call Notification for SprintReady Link CallsTocallthelastmissedSprintReadyLinkcall TodisplaythemissedReadyLinkcalllog Receiving a SprintReady Link Call ToreceiveaSprintReadyLinkcall SprintReady Link Options 151 Adding and Editing Ready Link Contacts TocopyanentryfromtheSprintReadyLinkList Tosavethenumberfromtheendcalldisplay Saving a SprintReady Link NumberFinding an Entry in the SprintReady Link List TofindaSprintReadyLinkentry ToaddanewSprintReadyLinkcontact Adding a New ContacttoYour Personal ListEditing a ContactinYour Personal List Select GotoPersonalListAddContact Select GotoPersonalGrps.AddGroup Adding a New Group toYour Personal Group ListToaddanewSprintReadyLinkgroupentry 155 Editing a Group inYour Personal Group List Toeditagrouporgroupmember Toeraseacontactoragroup Erasing Ready Link ListEntriesErasing an Entry inYour Personal Listor Personal Group List 157 Erasing a SprintReady Link List ToeraseaSprintReadyLinkList Updating the Company Listand Personal List Managing SprintReady Link SettingsUpdating SprintReady Link Lists Assigning Speed Dialing for SprintReady Link Entries TorestartSprintReadyLinkservice Restarting Ready Link ServiceSetting Ready Link Guard TouseSpeedDialforaSprintReadyLinkentry Toadjustthefloortonevolume Setting an AlertNotification for SprintReady Link CallsSetting RingerTypes for SprintReady Link Calls TosetalertsforSprintReadyLinkcalls Setting the Default Viewof the Sprint Ready Link List Setting the Speakerphone for SprintReady Link CallsSetting the Floor Display for SprintReady Link Calls Using the Built-in Camera 163 Taking Pictures Using the Built-in CameraTotakeapicturewiththephoneopen Totakeapicturewiththephoneclosed 165 TocreateyourSprintPictureMailpassword CreatingYour SprintPicture Mail PasswordSelect PicturesOnlineAlbums Camera Mode Options 167 Toactivatetheself-timer SettingtheSelf-TimerUsingtheZoom Tocanceltheself-timerafterithasstarted Totakemultipleshots TakingMultipleShots169 TakingStitchShots Selecting Camera SettingsToselectyourcamerasettings Totakeastitchshot Select PicturesSettings&Info Using the Settings & Info MenuToaccessthesettingsandinfomenu 171 Function CameraIconIndicationDetails ToreviewyourpicturessavedintheInCamerafolder Storing PicturesCamera Folder 173 Thumbnail/Expand to switch to the Thumbnail/Expand view mode Camera Folder Options TosavemultiplepicturestotheSavedtoPhonefolder Saved to Phone FolderToassignapictureandsaveittotheSavedtoPhonefolder ToviewpicturesstoredintheSavedtoPhonefolder TosendpicturesfromtheInCamerafolder Sending SprintPicture MailSending Pictures From the In Camera Folder Select PicturesMyPicturesInCamera 177 Sending Pictures From Messaging TosendpicturesfromtheMessagingmenu Managing SprintPicture Mail Using the SprintPicture MailWeb SiteToaccesstheSprintPictureMailWebsite 179 Toviewyouronlinepicturesfromyourphone Managing Online Pictures FromYour PhoneUploading Pictures Touploadpictures DownloadingYour Online Pictures Accessing Online Picture Options FromYour PhoneToaccessyouronlinePictureoptionsfromyourphone TodownloadpicturesfromtheSprintPictureMailWebsite ToaccessyourOnlineAlbumsoptionsfromyourphone Using Bluetooth 183 ToturnBluetoothon Turning Bluetooth On and OffBluetoothStatusIndicators ToturnBluetoothoff ToaccesstheBluetoothSettingsmenu Using the Bluetooth Settings MenuBluetooth Settings Device Name TosetaBluetoothnameforyourphone Select SettingsBluetoothVisibility Bluetooth SettingsVisibilityBluetooth SettingsVoice Priority Tosetthevoicepriority Todisplayyourphone’sdeviceinformation Bluetooth Settings Device InformationSetting Auto-Accept 187 Bluetooth Profiles PairedDevices Pairing Bluetooth DevicesTopairyourphonewithanotherBluetoothdevice WaitingforRequest Using theTrusted ListOptions Tousethetrustedlistoptions TosenddataviaBluetooth Sending Data via Bluetooth191 192 Sprint Service Features Sprint Service Features The Basics Sprint Service Features The Basics Setting UpYourVoicemail UsingVoicemail195 NewVoicemail Message Alerts Voicemail NotificationTocallyourvoicemail RetrievingYourVoicemail Messages UsingOne-TouchMessageAccess197 Voicemail Options UsingExpertModeVoicemailKeyGuide ToturnExpertModeonoroff SettingUpGroupDistributionLists199 Voicemail-to-VoicemailMessageReply Sprint CallbackVoicemail-to-VoicemailMessage Voicemail-to-VoicemailMessageForwarding ExtendedAbsenceGreeting Clearing the Message IconVoicemail-to-VoicemailReceiptRequest Tocleartheiconfromthedisplayscreen Voicemail Menu Key TocomposeanSMSTextmessage Using SMSTextMessagingComposing SMSTextMessages 203 Displays the SendMsg option ToreplytoanSMSTextmessage Accessing SMSTextMessagesToreadanSMSTextmessage 205 Toeditpresetmessages Editing PresetMessagesTosendpresetmessagesintothetextbox Toresetpresetmessages Playing an SMSVoice Message Using SMSVoice MessagingComposing SMSVoice Messages ToplayanSMSVoicemessage Accessing SMSVoice MessagesToreplytoanSMSVoicemessage TomakeaThree-WayCall Making aThree-Way Call209 Using Caller ID Torespondtoanincomingcallwhileyou’reonacall ToswitchbacktothefirstcallerResponding to CallWaiting 211 ToactivateCallForwarding Using Call ForwardingTodeactivateCallForwarding Sprint Vision 213 SprintVision Applications Sprint Vision Your User Name ToupdateyourusernameGetting StartedWith SprintVision UpdatingYourUserName TheSprintVisionHomePage Launching a SprintVision ConnectionFindingYourUserName Tofindyourusername Net Guard TochangeyourNetGuardsettingsSelect SettingsDataNetGuard 217 SprintVision Connection Status and Indicators Softkeys Navigating theWebScrolling GoingBack SelectingGoingHome ToaccessSprintMailfromyourphone Accessing MessagingAccessing SprintMail MessageTypes Accessing Additional Email Providers Toaccessemailprovidersfromyourphone Toaccessinstantmessagingclientsfromyourphone Accessing InstantMessaging223 Select Chat&Dating Select JumbuckChat&Flirt AccessingWireless ChatroomsToaccessachatroomfromthebrowser Topostamessage Select MyContent AccessingtheMyContentMenusToaccesstheSprintVisiondownloadmenus 225 DownloadinganItem SelectinganItemtoDownloadTodownloadaselecteditem ToaccessMyContentManager UsingMyContentManager227 TodownloadpurchasedcontentfromMyContentManager Exploring theWeb Using the Browser Menu229 OpeningtheBrowserMenu Toopenthebrowsermenu CreatingaBookmark AccessingaBookmarkToaccessabookmark Tocreateabookmark Toeditabookmark EditingaBookmarkDeletingaBookmark Todeleteabookmark ReloadingaWebPage GoingtoaSpecificWebsiteSendingaWebPage RestartingtheWebBrowser AdjustingtheBrowserSoundVolumeToadjustthebrowsersoundvolume TorestarttheWebbrowser Tosetupyourphone-to-PCdataconnection UsingYour Phone as a ModemSettingUpaDataConnectionWithYourPC 235 Disconnect the USB cable from your phone and your PC Whenismydataconnectionactive? SprintVision FAQsHowdoIsigninforthefirsttime? 237 CanIsignoutofdataservices? Whenismydataconnectiondormant? Sprint Voice Command 239 Sprint Voice Command Getting StartedWith Sprint Voice CommandIt’sEasytoGetStarted CreatingYour Own Address Book 241 Making a CallWith Sprint Voice Command TomakeacallwithSprintVoiceCommand ToaccessinformationusingSprint VoiceCommand Accessing Information Using Sprint Voice Command243 244 Safety and Warranty Information Important Safety Information Important Safety Information Important Safety Information General Precautions247 FollowingSafetyGuidelines Maintaining Safe Use of and Access to Your PhoneUsingYourPhoneWhileDriving UsingYourPhoneNearOtherElectronicDevices TurningOffYourPhoneinDangerousAreas RestrictingChildren’sAccesstoYourPhoneTurningOffYourPhoneBeforeFlying 249 UsingYourPhoneWithaHearingAidDevice Getting the BestHearing Device Experience WithYour Phone 251 Caring for the Battery ProtectingYourBattery Radio Frequency RF Energy 253 SpecificAbsorptionRatesSARforWirelessPhones FCCRadioFrequencyEmission FCCNotice 255 Owner’s Record Phone Guide Proprietary Notice Manufacturer’sWarranty Manufacturer’s WarrantyWarranty 257 Manufacturer’sLimitedWarranty Manufacturer’sWarrantyWarranty Warranty 259 Copyright 2007 InnoPath Software. 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