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Sanyo SCP-3200 manual Getting Help, ReachingSprintCustomerService

Models: SCP-3200

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Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information.

⬤Check your minutes used (depending on your Sprint service plan).

⬤View and pay your bill.

⬤Make your life easier by enrolling in Sprint online billing and automatic payment.

⬤Purchase accessories.

⬤Shop for the latest Sprint phones.

⬤View available Sprint service plans and options.

⬤Learn more about the Sprint National Network and other great products like Sprint Picture Mail, games, ringers, screen savers, and more.

ReachingSprintCustomerService

You can reach Sprint Customer Service many different ways:

⬤Dialon your phone.

⬤Sign on to your account at www.sprint.com.

⬤Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers).

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

6 Section 1A: Setting Up Service

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Sanyo SCP-3200 manual Getting Help, ReachingSprintCustomerService

Contents

Phone User Guide Table of Contents 2D. Controlling Your Roaming Experience 2F. Using Contacts2E. Managing Call History 141 118131 163194 3C. SprintVoice Command4A. Important Safety Information 3B. SprintVision4B. Manufacturer’s Warranty Welcome to Sprint Welcome and thank you for choosing SprintIntroduction Phone GuideWant to keep track of your minutes? IiiYour Phone’s Menu MY Content 8TOOLS Settings ViiData Viii2Alert Learn More 4View Status sign-in state only 9TTY Getting Started Setting Up Service Setting Up ServiceThis Section UnlockingYourPhone Getting StartedWith SprintServiceDeterminingifYourPhoneisAlreadyActivated Tounlockyourphone,followtheseeasystepsSetting UpYourVoicemail TosetupyourvoicemailAccount Password VoicemailPassword Sprint Account PasswordsSprintVisionPassword ReachingSprintCustomerService Getting HelpSprint411 ToaccessautomatedbillinginformationReceivingAutomatedBillingInformation TocallSprint411SprintOperatorServices ToaccessSprintOperatorServicesUsing Your Phone Phone Basics Phone BasicsFrontView ofYour Phone PhoneBasicsKey Functions PhoneBasics Phone Basics Speakerphone mode is set to on Viewing the Display ScreenPhone Basics PhoneBasics Features ofYour Phone Phone Basics TurningYourPhoneOff TurningYour Phone On and OffTurningYourPhoneOn ToturnyourphoneonUsingYour Phone’s Battery and Charger BatteryCapacityToinstalltheLi-Ionbattery InstallingtheBatteryRemovingtheBattery ToremoveyourbatteryChargingtheBattery UsingthePhoneCharger TousethephonechargerprovidedwithyourphoneNavigatingThrough Phone Menus SelectingMenuItemsTogotothepreviousmenu DisplayingYour Phone NumberBackingUpWithinaMenu ToreturntostandbymodeHoldingYour Phone TomakeacallusingyourkeypadMaking and Answering Calls Making CallsToplaceacallwiththephoneclosed Dialing Options Toansweranincomingcallwiththephoneopen Answering CallsToansweranincomingcallwiththephoneclosed AnswerSpeaker to answer the call in speakerphone mode ToansweracallwhenyouareroamingandCallGuardisenabled AnsweringaRoamCallWithCallGuardEnabledUsingtheSpeakerphone ToturnthespeakerphoneonduringacallEndingaCall ChangingtheRingerVolumeAdjustingVolumeDuringaConversation MutingaCallTodisplaytheMissedCallentryfromthenotificationscreen Missed Call NotificationCalling Emergency Numbers TodisplayaMissedCallentryfromstandbymodeToexitEmergencymode Enhanced911E911InformationToselectEmergencymodeoptions In-Call Options Saving a Phone Number End-of-Call OptionsTosaveanumberfromstandbymode Dialing and Saving Phone NumbersWith Pauses Finding a Phone NumberTofindaphonenumber Plus + Code Dialing TomakeacallusingPlusCodeDialingTodialorsavephonenumberswithpauses TodialdirectlyfromaContactsentry Using Speed DialingDialing From the Contacts List Select ContactsFind/AddEntry ShortcutToplaceacallusingPh.BookMatchAbbreviatedDialing Using Abbreviated DialingTousespeeddialforSprintReadyLinkcalls ToplaceacallusingPrependAbbreviatedDialing Enter the last four or five digits of the number PressSelecting a Character InputMode EnteringTextTochangethecharacterinputmode Entering Characters UsingT9TextInput ToenterawordusingT9TextInputToaddawordtotheT9TextInputdatabase Select SettingsOthersTextEntryMyWordsAddingaWordtotheT9Database ToeditorerasethewordsyouhaveaddedTocustomizetheT9Settings CustomizingtheT9SettingsSettingtheDefaultInputMode TosetthedefaultinputmodeEntering Characters Using AlphabetMode Toenterpresetmessages Entering Numbers, Symbols, Smileys and Preset MessagesToentersymbols ToenternumbersControlling Your Phone’s Settings YourPhone’sSettingsRingerTypes Sound SettingsControlling Your Phone’s Settings SelectingRingerTypesforVoiceCallsToselectaringertypeformessages SelectingRingerTypesforMessagesSelectingRingerTypesforSprintReadyLinkCalls Select Text, PictureMail, or VoiceSMSSelectingRingerTypesforVoicemailorCalendar/Alarm Setting a Start-up/Power-offToneSelecting aTone Length Toenableordisablevoiceprompts UsingVoice PromptSetting Up Key Press Echo ToturnKeyPressEchoonoroffToadjusttheearpieceorspeakervolume Adjusting the Phone’sVolume SettingsToadjusttheringerandkeyvolume ToadjusttheapplicationvolumeTosetalerts Alert NotificationSilence All ToactivateSilenceAllChanging theTextGreeting Display SettingsTochangetheMainLCDorSubLCDbacklightsetting Changing the BacklightTime LengthChanging the Displayfor Incoming Calls TochangetheKeypadbacklightsettingChanging the Display Screen Animation TochangetheanimationdisplayTosetyourareanamedisplay Changing the Display for Area NameChanging the Phone’s Menu Style Toselectthedisplay’smenustyleTosetthisfeature Changing the Clock/Calendar Display for Standby ModePower Save Mode Select SettingsDisplayPWRsaveModeTochangethetextinputfont Changing theTextFontSizeChanging the Background Tochangethedisplay’sbackgroundSelect SettingsDisplayOthersReturntoIdle Setting Return to Standby ModeSleep Mode Select Automatically or EndKeyLocation Settings Toenableyourphone’sLocationfeatureSettingtheMessageNotificationDisplay Messaging SettingsTosetthemessagenotificationdisplay Tochangethelanguageofthepresetmessages ManagingPresetMessagesToeditapresetmessage Select Englishor SpanishSelect SettingsMessagingTextDeliv.Receipt SettingtheDeliveryReceiptforTextMessagingSettingaCallbackNumber TosetthedeliveryreceiptToaddacustomizedsignaturetoeachsentmessage SettingtheDraftsAlertforTextMessagingAddingaCustomizedSignature TosetDraftsAlertTosetthespeakerphoneonoroff SettingtheSpeakerphoneforSMSVoiceMessagingSettingtheSender’sNameforSMSVoiceMessaging Tosetthesender’snameSelect Settings Messaging VoiceSMS Conn. Alert SettinganAlertNotificationforSMSVoiceMessagingTosetalertforSMSVoicemessaging Airplane Mode TosetyourphonetoAirplaneModeTTY UseWith SprintService Select SettingsOthersTTY ToturnTTY ModeonoroffToassignyourshortcut Phone Setup OptionsMy Favorites MyfavoritelistoptionsDisplay Language Auto-Answer ModeToassignalanguageforthephone’sdisplay TosetAuto-AnswermodeToactivatetheOpenFlipfeature Setting the CurrentTimeSetting the Open/Close Flip Option ToactivatetheCloseFlipfeatureSetting the Side Key Guard Setting Any Key AnswerSetting Navigation Key Shortcuts Select SettingsOthersTextEntry SettingTextEntry OptionsTosetyourtextentryoptions Select SettingsOthersAbbrev.Dial Select Ph.BookMatch Setting Abbreviated DialingToactivatethePh.BookMatchfeature ToactivatethePrependfeatureTosetheadsetmode Setting HeadsetModeToconnecttheheadset TosettheringersoundToactivatethewirelessbackupservice Wireless BackupActivating and DeactivatingWireless Backup Service Select ContactsWirelessBackupTodeactivatethewirelessbackupservice ViewingYourWireless Backup StatusSetting theWireless Backup Alert Toviewyourwirelessbackupstatussign-instateonlySetting Your Phone’s Security YourPhone’sSecurityUsingYour Phone’sLock Feature Accessing the Security MenuLockingYour Phone Changing the Lock Code Lock ServicesUnlockingYour Phone Locking the Pictures MenuToplaceanoutgoingcallinlockmode Calling in Lock ModeRestricting Calls TorestrictcallsUsing Special Numbers ToaddorreplaceaspecialnumberErasing Phone Content ToerasephonecontentToresetthebrowser Resetting the BrowserResetting Favorites ToresetfavoritesToresetdefaultsettings Resetting DefaultSettingsResettingYour Phone ToresetyourphoneResetting and LockingYour Phone Through SMS ResettingYour Picture Mail AccountToresetyourPictureMailaccount Changing the Passcode Toactivatethisfeature,thefollowingpresettingisrequiredSelect OthersFoundMeReset/LockEnable Select OthersFoundMeChgPasscodeTodisableSprintVisionservices Security Features for SprintVisionEnabling and Disabling SprintVision Services ToenableSprintVisionservicesTolockservices Using the Parental Control FeatureTorestrictoutgoingandincomingcalls ToeditContacts Select Special#sSelect EditPh.Book Controlling Your Roaming Experience Controlling Your Roaming ExperienceRecognizingtheRoamingIconontheDisplayScreen Understanding RoamingRoamingonOtherDigitalNetworks RoamingonAnalogNetworks CheckingforVoicemailMessagesWhileRoaming TocheckyourvoicemailwhileroamingSelect SettingsOthersRoamingSetMode SettingYour Phone’s Roam ModeSet Mode Tosetyourphone’sroammodeToturnCallGuardonoroff Using Call GuardSelect SettingsOthersRoamingCallGuard ToplaceroamingcallswithCallGuardonSelect SettingsOthersRoamingDataGuard Using Data GuardTosettheconditionsforDataGuardpop-upnotification Managing Call History 101ToviewaCallHistoryentry Viewing HistoryManaging Call History Call History Options 103Making a Call From Call History ToplaceacallfromCallHistorySelect SavePhone# TosaveaphonenumberfromCallHistory105 ToprependaphonenumberfromCallHistory Prepending a Phone Number From Call HistoryErasing Call History ToeraseCallHistoryUsing Contacts 107Toaddanewentry Using ContactsAdding a New Contacts Entry Select ContactsFind/AddEntryToeditagroupentry Assigning a Group EntryToassignaContacttoagroup ToeraseagroupmemberTofindContactsentriesbyname Finding Contacts EntriesFindingNames TofindSprintReadyLinkentriesSelect ContactsSpeedDial#s Contacts Entry OptionsFindingSpeedDialNumbers 111Tomakechangestoanentry Editing a Contacts EntryErasing a Contacts Entry From the List ToeraseaselectedentryToassignaspeeddialnumber Assigning Speed Dial Numbers113 Assigning an Image to a Contacts Entry ToassignanimageforanentryToselectaringertypeforanentry Selecting a Ringer Type for an Entry115 Select SetSecret Secret Contacts EntriesTomakeanentrysecret TomakeanentrypublicTodialaservicefromstandbymodeusingyourkeypad Dialing SprintServicesTodialaservicefromyourContacts 117Using the Phone’s Calendar and Tools Using the Phone’s Calendar and ToolsDisplayingYour Calendar UsingYour Phone’s CalendarAdding an Eventto the Calendar Event Alerts TosilencethealarmEvent Alert Menu TogototheCalendarmenuforaspecificdate Going to a Given DateViewing Events ToviewyourscheduledeventsToeraseaday’sscheduledevents Erasing a Day’s EventsPurging All Events TodeleteallscheduledeventsToaddacallalarmtothecalendar Using the Call Alarm FeatureAdding a Call Alarm to the Calendar Select Options right softkey AddEventCallAlarmOtherwaysofrespondingtoacallalarminclude Call Alarm MenuTocallthephonenumberatthetimeofacallalarmnotification AddingTo Do ListItemsSelect ToolsCalendarOptions right softkey ToDoList Adding aTo Do ListItem to the CalendarToaddyourToDoListitemtothecalendar Select AddtoScheduleTousethealarmclock UsingYour Phone’s Alarm ClockTostopthealarm UsingYour Phone’sTools Using the StopwatchUpdatingYour Phone Using the CalculatorToupdateyourphonethroughtheToolsmenu TousethecalculatorWorld Clock Using the CountdownTimerTousethecountdowntimer ToviewthetimeindifferentlocationsFinding Icon Definitions Personal Information ManagementDisplayingYour User Address DisplayingVersion InformationUsing Your Phone’s Voice Services 131Using Your Phone’s Voice Services UsingVoice-Activated DialingMaking a Call UsingVoice-Activated Dialing WiththephoneopenToprogramavoicedialtag ProgrammingVoice DialTagsReviewingVoice DialTags ToreviewvoicedialtagsTorecordavoicememo ManagingVoice MemosRecordingVoice Memos ToendtherecordingofyourmemoToplaythevoicememosyouhaverecorded ReviewingVoice MemosTostoprecordingduringaphonecall Select Tools Voice Memo ListVoice Memo Options TodisplaythevoicememooptionsToeraseallvoicememos ErasingVoice MemosToeraseanindividualvoicememo ToerasemultiplevoicememosActivating Screen Call Setting Up Screen CallSelecting an Announcementfor Screen Call Torecordyourname RecordingYour Name for a Prerecorded AnnouncementRecording a Customized Announcement TorecordanannouncementToreviewanannouncement Reviewing an AnnouncementErasing an Announcement Select Play or PlaySpeakerUsing Sprint Ready Link 141Using Sprint Ready Link Setting SprintReady Link ModeToenableordisableSprintReadyLinkmode Getting StartedWith SprintReady LinkReady Link Call Alerts 143Displaying the SprintReady Link List Making and Receiving a Sprint Ready Link CallSelecting a Ready Link Contacts List ToplaceaSprintReadyLinkcallbyselectingacontact Making a SprintReady Link Call One-to-One Call145 Using Sprint Ready Link ToplaceaSprintReadyLinkGroupcall Making a SprintReady Link Call Group Call147 Making a SprintReady Link Call by Entering a Number ToplaceaSprintReadyLinkcallbyenteringanumberToerasetheMissedCalllog Missed Call Notification for SprintReady Link CallsTocallthelastmissedSprintReadyLinkcall TodisplaythemissedReadyLinkcalllogReceiving a SprintReady Link Call ToreceiveaSprintReadyLinkcallSprintReady Link Options 151Adding and Editing Ready Link Contacts TocopyanentryfromtheSprintReadyLinkListTosavethenumberfromtheendcalldisplay Saving a SprintReady Link NumberFinding an Entry in the SprintReady Link List TofindaSprintReadyLinkentryToaddanewSprintReadyLinkcontact Adding a New ContacttoYour Personal ListEditing a ContactinYour Personal List Select GotoPersonalListAddContactSelect GotoPersonalGrps.AddGroup Adding a New Group toYour Personal Group ListToaddanewSprintReadyLinkgroupentry 155Editing a Group inYour Personal Group List ToeditagrouporgroupmemberToeraseacontactoragroup Erasing Ready Link ListEntriesErasing an Entry inYour Personal Listor Personal Group List 157Erasing a SprintReady Link List ToeraseaSprintReadyLinkListUpdating the Company Listand Personal List Managing SprintReady Link SettingsUpdating SprintReady Link Lists Assigning Speed Dialing for SprintReady Link EntriesTorestartSprintReadyLinkservice Restarting Ready Link ServiceSetting Ready Link Guard TouseSpeedDialforaSprintReadyLinkentryToadjustthefloortonevolume Setting an AlertNotification for SprintReady Link CallsSetting RingerTypes for SprintReady Link Calls TosetalertsforSprintReadyLinkcallsSetting the Default Viewof the Sprint Ready Link List Setting the Speakerphone for SprintReady Link CallsSetting the Floor Display for SprintReady Link Calls Using the Built-in Camera 163Taking Pictures Using the Built-in CameraTotakeapicturewiththephoneopen Totakeapicturewiththephoneclosed 165TocreateyourSprintPictureMailpassword CreatingYour SprintPicture Mail PasswordSelect PicturesOnlineAlbums Camera Mode Options 167Toactivatetheself-timer SettingtheSelf-TimerUsingtheZoom Tocanceltheself-timerafterithasstartedTotakemultipleshots TakingMultipleShots169 TakingStitchShots Selecting Camera SettingsToselectyourcamerasettings TotakeastitchshotSelect PicturesSettings&Info Using the Settings & Info MenuToaccessthesettingsandinfomenu 171Function CameraIconIndicationDetails ToreviewyourpicturessavedintheInCamerafolder Storing PicturesCamera Folder 173Thumbnail/Expand to switch to the Thumbnail/Expand view mode Camera Folder OptionsTosavemultiplepicturestotheSavedtoPhonefolder Saved to Phone FolderToassignapictureandsaveittotheSavedtoPhonefolder ToviewpicturesstoredintheSavedtoPhonefolderTosendpicturesfromtheInCamerafolder Sending SprintPicture MailSending Pictures From the In Camera Folder Select PicturesMyPicturesInCamera177 Sending Pictures From Messaging TosendpicturesfromtheMessagingmenuManaging SprintPicture Mail Using the SprintPicture MailWeb SiteToaccesstheSprintPictureMailWebsite 179Toviewyouronlinepicturesfromyourphone Managing Online Pictures FromYour PhoneUploading Pictures TouploadpicturesDownloadingYour Online Pictures Accessing Online Picture Options FromYour PhoneToaccessyouronlinePictureoptionsfromyourphone TodownloadpicturesfromtheSprintPictureMailWebsiteToaccessyourOnlineAlbumsoptionsfromyourphone Using Bluetooth 183ToturnBluetoothon Turning Bluetooth On and OffBluetoothStatusIndicators ToturnBluetoothoffToaccesstheBluetoothSettingsmenu Using the Bluetooth Settings MenuBluetooth Settings Device Name TosetaBluetoothnameforyourphoneSelect SettingsBluetoothVisibility Bluetooth SettingsVisibilityBluetooth SettingsVoice Priority TosetthevoicepriorityTodisplayyourphone’sdeviceinformation Bluetooth Settings Device InformationSetting Auto-Accept 187Bluetooth Profiles PairedDevices Pairing Bluetooth DevicesTopairyourphonewithanotherBluetoothdevice WaitingforRequestUsing theTrusted ListOptions TousethetrustedlistoptionsTosenddataviaBluetooth Sending Data via Bluetooth191 192 Sprint Service Features Sprint Service Features The Basics Sprint Service Features The BasicsSetting UpYourVoicemail UsingVoicemail195 NewVoicemail Message Alerts Voicemail NotificationTocallyourvoicemail RetrievingYourVoicemail Messages UsingOne-TouchMessageAccess197 Voicemail Options UsingExpertModeVoicemailKeyGuide ToturnExpertModeonoroff SettingUpGroupDistributionLists199 Voicemail-to-VoicemailMessageReply Sprint CallbackVoicemail-to-VoicemailMessage Voicemail-to-VoicemailMessageForwardingExtendedAbsenceGreeting Clearing the Message IconVoicemail-to-VoicemailReceiptRequest TocleartheiconfromthedisplayscreenVoicemail Menu Key TocomposeanSMSTextmessage Using SMSTextMessagingComposing SMSTextMessages 203Displays the SendMsg option ToreplytoanSMSTextmessage Accessing SMSTextMessagesToreadanSMSTextmessage 205Toeditpresetmessages Editing PresetMessagesTosendpresetmessagesintothetextbox ToresetpresetmessagesPlaying an SMSVoice Message Using SMSVoice MessagingComposing SMSVoice Messages ToplayanSMSVoicemessage Accessing SMSVoice MessagesToreplytoanSMSVoicemessage TomakeaThree-WayCall Making aThree-Way Call209 Using Caller ID Torespondtoanincomingcallwhileyou’reonacall ToswitchbacktothefirstcallerResponding to CallWaiting 211ToactivateCallForwarding Using Call ForwardingTodeactivateCallForwarding Sprint Vision 213SprintVision Applications Sprint VisionYour User Name ToupdateyourusernameGetting StartedWith SprintVision UpdatingYourUserNameTheSprintVisionHomePage Launching a SprintVision ConnectionFindingYourUserName TofindyourusernameNet Guard TochangeyourNetGuardsettingsSelect SettingsDataNetGuard 217SprintVision Connection Status and Indicators Softkeys Navigating theWebScrolling GoingBack SelectingGoingHome ToaccessSprintMailfromyourphone Accessing MessagingAccessing SprintMail MessageTypesAccessing Additional Email Providers ToaccessemailprovidersfromyourphoneToaccessinstantmessagingclientsfromyourphone Accessing InstantMessaging223 Select Chat&Dating Select JumbuckChat&Flirt AccessingWireless ChatroomsToaccessachatroomfromthebrowser TopostamessageSelect MyContent AccessingtheMyContentMenusToaccesstheSprintVisiondownloadmenus 225DownloadinganItem SelectinganItemtoDownloadTodownloadaselecteditem ToaccessMyContentManager UsingMyContentManager227 TodownloadpurchasedcontentfromMyContentManager Exploring theWeb Using the Browser Menu229 OpeningtheBrowserMenu ToopenthebrowsermenuCreatingaBookmark AccessingaBookmarkToaccessabookmark TocreateabookmarkToeditabookmark EditingaBookmarkDeletingaBookmark TodeleteabookmarkReloadingaWebPage GoingtoaSpecificWebsiteSendingaWebPage RestartingtheWebBrowser AdjustingtheBrowserSoundVolumeToadjustthebrowsersoundvolume TorestarttheWebbrowserTosetupyourphone-to-PCdataconnection UsingYour Phone as a ModemSettingUpaDataConnectionWithYourPC 235Disconnect the USB cable from your phone and your PC Whenismydataconnectionactive? SprintVision FAQsHowdoIsigninforthefirsttime? 237CanIsignoutofdataservices? Whenismydataconnectiondormant?Sprint Voice Command 239Sprint Voice Command Getting StartedWith Sprint Voice CommandIt’sEasytoGetStarted CreatingYour Own Address Book 241Making a CallWith Sprint Voice Command TomakeacallwithSprintVoiceCommandToaccessinformationusingSprint VoiceCommand Accessing Information Using Sprint Voice Command243 244 Safety and Warranty Information Important Safety Information Important Safety InformationImportant Safety Information General Precautions247 FollowingSafetyGuidelines Maintaining Safe Use of and Access to Your PhoneUsingYourPhoneWhileDriving UsingYourPhoneNearOtherElectronicDevicesTurningOffYourPhoneinDangerousAreas RestrictingChildren’sAccesstoYourPhoneTurningOffYourPhoneBeforeFlying 249UsingYourPhoneWithaHearingAidDevice Getting the BestHearing Device Experience WithYour Phone 251Caring for the Battery ProtectingYourBatteryRadio Frequency RF Energy 253SpecificAbsorptionRatesSARforWirelessPhones FCCRadioFrequencyEmissionFCCNotice 255Owner’s Record Phone Guide Proprietary NoticeManufacturer’sWarranty Manufacturer’s WarrantyWarranty 257 Manufacturer’sLimitedWarranty Manufacturer’sWarrantyWarranty Warranty 259 Copyright 2007 InnoPath Software. All rights reserved Index IndexIndex Index Index