TROUBLESHOOTING

This section explains problems frequently encountered when using the document filing function. If you experience any difficulty, refer to the following table. For information on general machine problems, printer problems, fax problems, and network scanner problems, please see the troubleshooting sections of the appropriate manuals.

 

Problem

 

Check

Cause and solution

 

 

 

 

A

saved file has

Was the file called up and then printed by

A file that is printed using the [PRINT AND

disappeared.

 

touching the [PRINT AND DELETE THE

DELETE THE DATA] key is automatically

 

 

 

 

 

DATA] key?

deleted after being printed. To print a file

 

 

 

 

 

 

without deleting it, use the [PRINT AND

 

 

 

 

 

 

SAVE THE DATA] key.

 

 

 

 

 

 

 

A

file

cannot

be

Is the file's attribute set to [PROTECT]?

A file cannot be deleted when its attribute is

deleted.

 

 

 

 

set to [PROTECT]. Change the attribute to

 

 

 

 

 

 

[SHARING] and then delete the file.

 

 

 

 

 

A

file's

attribute

Is the file in the main or custom folder?

A file in the Quick File folder cannot be set to

cannot

be

set

to

 

[CONFIDENTIAL]. Move the file to a

[CONFIDENTIAL].

 

different folder or set it to [PROTECT].

 

 

 

 

 

A

file's

attribute

Is the file set to [CONFIDENTIAL]?

A file cannot be simultaneously set to

cannot be changed

 

[CONFIDENTIAL] and [PROTECT]. If set to

to [PROTECT].

 

 

[CONFIDENTIAL],

use

[PROPERTY

 

 

 

 

 

 

CHANGE] (page 7-18) to change the

 

 

 

 

 

 

attribute to [PROTECT].

 

 

 

 

A name in the Quick

Was the name programmed in the advanced

If the name was programmed in the

File folder is cut off.

transmission settings?

advanced transmission settings before the

 

 

 

 

 

 

file was saved in the Quick File folder, that

 

 

 

 

 

 

name will be used. However, if the name is

 

 

 

 

 

 

longer than the maximum name length of the

 

 

 

 

 

 

Quick File folder (30 characters), the excess

 

 

 

 

 

 

characters will be discarded.

 

 

 

 

 

Resolution

settings

Was the file saved at low resolution?

A saved file cannot be transmitted at a

are not possible.

 

 

resolution higher than the resolution at

 

 

 

 

 

 

which it was saved.

 

 

 

 

 

A file name cannot

Have you entered prohibited characters in

Certain characters (symbols) cannot be

be

programmed

or

the file name?

used in file names. See "ENTERING

changed.

 

 

 

CHARACTERS" (entering

numbers and

 

 

 

 

 

 

symbols) on page 7-26.

 

 

 

 

 

 

A

custom

folder

Have you entered prohibited characters in

Certain characters (symbols) cannot be

name

cannot

be

the folder name?

used in folder names. See "ENTERING

programmed

or

 

CHARACTERS" (entering

numbers and

changed.

 

 

 

symbols) on page 7-26.

 

 

 

 

The printing speed

The file was saved using one of the following

When a file is saved using one of the

of a saved file is

resolution settings:

resolutions setting at left, the printing speed

slow.

 

 

 

200 x 200 dpi resolution.

will be slower than when other resolution

 

 

 

 

 

STANDARD (200 x 100 dpi) or FINE (200

settings are used.

 

 

 

 

 

 

 

x 200 dpi)

 

 

 

 

 

 

 

 

 

 

 

 

7-28