TROUBLESHOOTING
This section explains problems frequently encountered when using the document filing function. If you experience any difficulty, refer to the following table. For information on general machine problems, printer problems, fax problems, and network scanner problems, please see the troubleshooting sections of the appropriate manuals.
| Problem |
| Check | Cause and solution | ||||
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A | saved file has | Was the file called up and then printed by | A file that is printed using the [PRINT AND | |||||
disappeared. |
| touching the [PRINT AND DELETE THE | DELETE THE DATA] key is automatically | |||||
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| DATA] key? | deleted after being printed. To print a file | ||
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| without deleting it, use the [PRINT AND | ||
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| SAVE THE DATA] key. |
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A | file | cannot | be | Is the file's attribute set to [PROTECT]? | A file cannot be deleted when its attribute is | |||
deleted. |
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| set to [PROTECT]. Change the attribute to | |||
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| [SHARING] and then delete the file. | ||
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A | file's | attribute | Is the file in the main or custom folder? | A file in the Quick File folder cannot be set to | ||||
cannot | be | set | to |
| [CONFIDENTIAL]. Move the file to a | |||
[CONFIDENTIAL]. |
| different folder or set it to [PROTECT]. | ||||||
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A | file's | attribute | Is the file set to [CONFIDENTIAL]? | A file cannot be simultaneously set to | ||||
cannot be changed |
| [CONFIDENTIAL] and [PROTECT]. If set to | ||||||
to [PROTECT]. |
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| [CONFIDENTIAL], | use | [PROPERTY | |||
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| CHANGE] (page | ||
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| attribute to [PROTECT]. |
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A name in the Quick | Was the name programmed in the advanced | If the name was programmed in the | ||||||
File folder is cut off. | transmission settings? | advanced transmission settings before the | ||||||
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| file was saved in the Quick File folder, that | ||
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| name will be used. However, if the name is | ||
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| longer than the maximum name length of the | ||
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| Quick File folder (30 characters), the excess | ||
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| characters will be discarded. |
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Resolution | settings | Was the file saved at low resolution? | A saved file cannot be transmitted at a | |||||
are not possible. |
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| resolution higher than the resolution at | |||||
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| which it was saved. |
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A file name cannot | Have you entered prohibited characters in | Certain characters (symbols) cannot be | ||||||
be | programmed | or | the file name? | used in file names. See "ENTERING | ||||
changed. |
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| CHARACTERS" (entering | numbers and | |||
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| symbols) on page |
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A | custom | folder | Have you entered prohibited characters in | Certain characters (symbols) cannot be | ||||
name | cannot | be | the folder name? | used in folder names. See "ENTERING | ||||
programmed | or |
| CHARACTERS" (entering | numbers and | ||||
changed. |
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| symbols) on page |
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The printing speed | The file was saved using one of the following | When a file is saved using one of the | ||||||
of a saved file is | resolution settings: | resolutions setting at left, the printing speed | ||||||
slow. |
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| ● 200 x 200 dpi resolution. | will be slower than when other resolution | |||
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| ● STANDARD (200 x 100 dpi) or FINE (200 | settings are used. |
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| x 200 dpi) |
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