Uniform Call Distribution UCD | Siemens HIPATH 5000, HIPATH 2000

Using Other Team Functions

Step by Step
Program/Service
> UCD?	:
*401=Log on?	:
	or
#401=Log off?	:
	or
qhdeor rhde
	o
Program/Service
> UCD?	:
> #402=Not available?	:
	or
*402=Available?	:
	or
rhdfor qhdf
100

Uniform Call Distribution (UCD)

If this function has been configured (contact your ser- vice personnel), you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm1.

Confirm.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm1.

Confirm.

Enter the code for "Not available" or "Available".

[1] ”Different Displays (HiPath 4000 Environment)” Æ Page 117

Image 100

Siemens HIPATH 5000, HIPATH 2000 Uniform Call Distribution UCD, Logging on and off at the beginning and end of your shift

Contents

HiPath OptiPoint 410 advance Before You Begin Important Notes Marks Contents Making Calls Convenience Functions Saving Functions, Procedures and Appointments.63 Using Other FunctionsDisplaying and Assigning Call Charges Private Sphere/Security Team and Executive/Secretary Using Other Team FunctionsFunctions With Trunk Keys Testing the Telephone Fixing ProblemsSpecial Functions in the LAN PC Network Index Basic operating instructions OptiPoint 410 advance control panel How to Use these Operating Instruc- tions Two-line display DisplaysList display Accessing Functions Via the Program/Service MenuInteractively With Function Keys Basic and Enhanced Functions Functions You Can UseAdditional Team and Executive/Secretary Functions Safety Precautions for IP Telephony Using the Telephone EfficientlySelf Labelling Key-Funktion Answering Calls Making Calls Basic FunctionsAnswering a Call With the Handset Switching to the Handset Switching to Speakerphone ModeEnding the call Open Listening in the Room During a Call Making CallsOff-Hook Dialing On-Hook Dialing Redialing a Number Ending the callDisplaying and dialing saved station numbers Turning the Microphone On and Off Switching to the Party on Hold Toggle Connecting the other parties to each otherCalling a Second Party Consultation Hold Return to the first party Transferring a Call Call Forwarding Using Variable Call ForwardingDeactivating call forwarding Using Call Forwarding No Reply Cfnr Deactivating Call Forwarding No Reply Qjh Call Forwarding in the Event of a Telephone Malfunction Deactivating call forwarding/deleting a destination Using Callback Checking and Canceling a Saved CallbackStoring a Callback Answering a Callback Deleting a displayed entry Ending callback display Saving Repertory Dialing Numbers on a Key Using Repertory Dialing Keys If you make a mistake Telephone Settings Adjusting the Ring VolumeAdjusting the Ring Tone Adjusting the Attention Ring Volume Adjusting the display contrast Adjusting the Speakerphone to the Room Acoustics Adjusting the Receiving Volume During a Call Adjusting the Display to a Comfortable Read- ing AngleDisplay backlight Selecting the Language of Screen Prompts Making Calls Convenience Functions Accepting a Specific Call for Your Colleague Rejecting Calls Using the SpeakerphoneEnabling and Disabling Handsfree Answerback Answering a Call With a Headset Answering Calls from Entrance Telephone and Opening the Door Speaking to visitors via the entrance telephone Accepting a Call From an Answering Machine Opening the door with a code at the doorActivating the door opener Deactivating the door opener Canceling en-bloc sending Dialing/Making CallsEn-Bloc Sending / Correcting Numbers Dialing entered/displayed numbers Retrieving the Caller List Using a Caller ListEnding Retrieval Dialing a Station Number from the Caller List Displaying the Call Time and Additional Call Infor- mationRemoving an Entry from the Caller List Using Station and System Speed-Dial Numbers Speed-dialSuffix-Dialing Storing Station Speed-Dial Numbers Select and confirm. This deletes all entered digits Confirm Dialing a Number From the Internal Directory Delete Character? Dialing from the Telephone Database Ldap If no name is found Result is displayedIf too many names are found Using Mailboxes Accessing the Mailbox Automatic Connection Setup Hotline When the reserved trunk becomes freeTalking to Your Colleague with Discreet Calling Reserve Trunk Assigning a Station Number Not for U.S Associated Dialing/Dialing AidDialing aid on the S0 bus Dialing aid at the a/b T/R port Qjk Dialing aid from your telephone for another tele- phone Using Call Waiting During a CallAccepting a Waiting Call Camp-On Ending the first call and answering the waiting call Preventing and Allowing Call Waiting Automatic Camp-On Turning the Call Waiting Tone On and Off Parking a Call Retrieving a Parked Call Placing External Calls on Hold Picking up Retrieving a Held Call If the second party does not answer Conducting a ConferenceAdding Up to Five Parties To the Conference Initiator Only Removing Parties From the Conference Initiator Only Ending a Conference Initiator OnlyLeaving a Conference Activating Tone Dialing/DTMF Suffix-Dialing Ending Recording Recording CallsPlayback US Consult? UK Enquiry? Trunk Flash Call Waiting Camp-On Busy Override Joining a Call in Progress Activating this function Using Night AnswerDeactivating night answer Saving Functions, Procedures and Appointments Assigning Functions to Keys Meaning of LED Signals for Saved Functions Headset Mailbox Data I/O Service Assigning a Procedure Operating Steps to a Key Procedure key? UK Program another key? US Another key? Saving Appointments Appointments FunctionDeleting and checking a saved appointment Using Timed Reminders Displaying and Assigning Call Charges Displaying Call Charges Not for U.SFor the current call For all calls and the last one conducted Displaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Turning Ringer Cutoff On and Off Private Sphere/SecurityTurning Do Not Disturb On and Off Caller ID Suppression Monitoring a Room Activating the telephone to be monitoredDeactivating the telephone to be monitored Monitoring the room Trace Call Identifying Anonymous Callers Not for U.S Qjjor rjj o To lock and unlock the telephone Locking Another Telephone to Prevent Unauthorized Use Saving Your PIN Sending a Message Using Other FunctionsCreating and Sending a Message Displaying and Deleting Messages You Have Sent Answering Messages Leaving an Advisory Message Deleting Advisory Messages Using Another Telephone Like Your Own for a Call Display Number of Waiting Calls and Overload Indication Time Mobility Logging off Fax Details and Message on Answer- ing Machine Deactivating indication Activating Functions for Another Tele- phone Call forwarding, code *1/#1 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Telephone Data Service HiPath 3500/3550/3700/3750/3800 Only Communicating with PC Applications over a Csta Interface Temporarily interrupting communication with the applicationResuming communication with the application Ending communication with the application 90=Control Relay On? Paging Radio Paging Not for U.SAnswering the page from the nearest telephone Using Other Team Functions Turning Group Call On and Off You belong to a hunt group or a group call Step by Step Accepting a Call for Another Member of Your Team Activating and Deactivating a Ringing Group Removing all telephones in call ringing group Logging on and off at the beginning and end of your shift Uniform Call Distribution UCDLogging on and off during your shift Requesting and activating a work time Turning the night service on and off for UCDDisplay the number of waiting calls Team and Executive/Secretary Functions With Trunk Keys Using Trunk KeysMeaning of LED Indications on Trunk Keys Answering Calls With Trunk Keys Making Calls with Trunk KeysPlacing a call on hold Retrieving the call Switching Between Phone Calls on Multiple Trunks Mulap Conference Release Forwarding Calls on Lines Ride Meaning of LED Indications on the Forward Line Keys Using DSS Keys Using DSS Keys to Answer CallsCalling a Team Member Directly Meaning of LED Indications on DSS Keys Accepting a Call for Another Team Member Transferring a Call in ProgressJoining or Leaving a Group Call Only in an Executive/Secretary Group Transferring Calls Directly to the ExecutiveDeactivating ring transfer Testing the Telephone Functions Testing the TelephoneChecking the Key Assignment Qhk 112 Rhh Save/view/delete the telephones for the ringing group 115 Opening the Door Different Displays HiPath 4000 Environment Menu Function Description 118 Entering text via the keypad Entering Text on the TelephoneEntering text via external keyboard Labeling, Documentation and Accessories Labeling Key Fields Attaching a Station Number Label Documentation Accessories OptiPoint Display Module Fixing Problems Telephone MaintenanceTroubleshooting Echo Effect Possible cause Responding to Error Messages on the ScreenPossible response Contacts for Resolving Problems If Delete other layer appears on the menu Index Call 127 128 129 130 Overview of Functions/Codes Alphabetical Display Actively Menu Overview of Functions/Codes Alphabetical Via With Inter 133 134 135 Service FCC and Industry Canada ComplianceFCC Certification and Requirements FCC Rules, Part 137 Ringer Equivalence Number REN Equipment Attachment LimitationsEquipment Attachment Limitations Ref. No. A31003-H1012-C131-12-7619