Calling a Second Party Consultation Hold | Siemens HIPATH 3000

Making Calls – Basic Functions

Step by Step

						:
			US: Consult?			:
			UK: Enquiry?			:
							o
						:
			Return to held call?			:
							or
							:
			Quit and return?				:
							or
					qd
	Program/Service				qd
>							:
>			Toggle/Connect?				:
							or
					qf
	Program/Service				qf
>							:
>			Conference?				:
							or
					qg
	Program/Service				qg
>						:
>			Transfer?			:

Calling a Second Party

(Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

Confirm.

Call the second party.

Return to the first party:

Confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Switching to the Party on Hold (Toggle)

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Combine the calling parties into a three-party con- ference

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Connecting the other parties to each other

Select and confirm.

20

Image 20

Siemens HIPATH 3000, HIPATH 2000 Calling a Second Party Consultation Hold, Switching to the Party on Hold Toggle

Contents

HiPath OptiPoint 410 advance Before You Begin Important Notes Marks Contents Making Calls Convenience Functions Saving Functions, Procedures and Appointments.63 Using Other FunctionsDisplaying and Assigning Call Charges Private Sphere/Security Functions With Trunk Keys Using Other Team FunctionsTeam and Executive/Secretary Testing the Telephone Fixing ProblemsSpecial Functions in the LAN PC Network Index Basic operating instructions OptiPoint 410 advance control panel How to Use these Operating Instruc- tions List display DisplaysTwo-line display Accessing Functions Via the Program/Service MenuInteractively With Function Keys Additional Team and Executive/Secretary Functions Functions You Can UseBasic and Enhanced Functions Self Labelling Key-Funktion Using the Telephone EfficientlySafety Precautions for IP Telephony Answering a Call With the Handset Making Calls Basic FunctionsAnswering Calls Ending the call Switching to Speakerphone ModeSwitching to the Handset Open Listening in the Room During a Call Making CallsOff-Hook Dialing On-Hook Dialing Displaying and dialing saved station numbers Ending the callRedialing a Number Turning the Microphone On and Off Switching to the Party on Hold Toggle Connecting the other parties to each otherCalling a Second Party Consultation Hold Return to the first party Transferring a Call Deactivating call forwarding Using Variable Call ForwardingCall Forwarding Using Call Forwarding No Reply Cfnr Deactivating Call Forwarding No Reply Qjh Call Forwarding in the Event of a Telephone Malfunction Deactivating call forwarding/deleting a destination Using Callback Checking and Canceling a Saved CallbackStoring a Callback Answering a Callback Deleting a displayed entry Ending callback display Saving Repertory Dialing Numbers on a Key Using Repertory Dialing Keys If you make a mistake Telephone Settings Adjusting the Ring VolumeAdjusting the Ring Tone Adjusting the Attention Ring Volume Adjusting the display contrast Adjusting the Speakerphone to the Room Acoustics Adjusting the Receiving Volume During a Call Adjusting the Display to a Comfortable Read- ing AngleDisplay backlight Selecting the Language of Screen Prompts Making Calls Convenience Functions Accepting a Specific Call for Your Colleague Enabling and Disabling Handsfree Answerback Using the SpeakerphoneRejecting Calls Answering a Call With a Headset Answering Calls from Entrance Telephone and Opening the Door Speaking to visitors via the entrance telephone Accepting a Call From an Answering Machine Opening the door with a code at the doorActivating the door opener Deactivating the door opener Canceling en-bloc sending Dialing/Making CallsEn-Bloc Sending / Correcting Numbers Dialing entered/displayed numbers Ending Retrieval Using a Caller ListRetrieving the Caller List Removing an Entry from the Caller List Displaying the Call Time and Additional Call Infor- mationDialing a Station Number from the Caller List Using Station and System Speed-Dial Numbers Speed-dialSuffix-Dialing Storing Station Speed-Dial Numbers Select and confirm. This deletes all entered digits Confirm Dialing a Number From the Internal Directory Delete Character? Dialing from the Telephone Database Ldap If too many names are found Result is displayedIf no name is found Using Mailboxes Accessing the Mailbox Automatic Connection Setup Hotline When the reserved trunk becomes freeTalking to Your Colleague with Discreet Calling Reserve Trunk Assigning a Station Number Not for U.S Associated Dialing/Dialing AidDialing aid on the S0 bus Dialing aid at the a/b T/R port Qjk Dialing aid from your telephone for another tele- phone Using Call Waiting During a CallAccepting a Waiting Call Camp-On Ending the first call and answering the waiting call Preventing and Allowing Call Waiting Automatic Camp-On Turning the Call Waiting Tone On and Off Parking a Call Retrieving a Parked Call Placing External Calls on Hold Picking up Retrieving a Held Call Adding Up to Five Parties To the Conference Initiator Only Conducting a ConferenceIf the second party does not answer Leaving a Conference Ending a Conference Initiator OnlyRemoving Parties From the Conference Initiator Only Activating Tone Dialing/DTMF Suffix-Dialing Playback Recording CallsEnding Recording US Consult? UK Enquiry? Trunk Flash Call Waiting Camp-On Busy Override Joining a Call in Progress Deactivating night answer Using Night AnswerActivating this function Saving Functions, Procedures and Appointments Assigning Functions to Keys Meaning of LED Signals for Saved Functions Headset Mailbox Data I/O Service Assigning a Procedure Operating Steps to a Key Procedure key? UK Program another key? US Another key? Deleting and checking a saved appointment Appointments FunctionSaving Appointments Using Timed Reminders Displaying and Assigning Call Charges Displaying Call Charges Not for U.SFor the current call For all calls and the last one conducted Displaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Turning Do Not Disturb On and Off Private Sphere/SecurityTurning Ringer Cutoff On and Off Caller ID Suppression Monitoring a Room Activating the telephone to be monitoredDeactivating the telephone to be monitored Monitoring the room Trace Call Identifying Anonymous Callers Not for U.S Qjjor rjj o To lock and unlock the telephone Locking Another Telephone to Prevent Unauthorized Use Saving Your PIN Creating and Sending a Message Using Other FunctionsSending a Message Displaying and Deleting Messages You Have Sent Answering Messages Leaving an Advisory Message Deleting Advisory Messages Using Another Telephone Like Your Own for a Call Display Number of Waiting Calls and Overload Indication Time Mobility Logging off Fax Details and Message on Answer- ing Machine Deactivating indication Activating Functions for Another Tele- phone Call forwarding, code *1/#1 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Telephone Data Service HiPath 3500/3550/3700/3750/3800 Only Communicating with PC Applications over a Csta Interface Temporarily interrupting communication with the applicationResuming communication with the application Ending communication with the application 90=Control Relay On? Answering the page from the nearest telephone Radio Paging Not for U.SPaging Using Other Team Functions Turning Group Call On and Off You belong to a hunt group or a group call Step by Step Accepting a Call for Another Member of Your Team Activating and Deactivating a Ringing Group Removing all telephones in call ringing group Logging on and off during your shift Uniform Call Distribution UCDLogging on and off at the beginning and end of your shift Display the number of waiting calls Turning the night service on and off for UCDRequesting and activating a work time Meaning of LED Indications on Trunk Keys Using Trunk KeysTeam and Executive/Secretary Functions With Trunk Keys Answering Calls With Trunk Keys Making Calls with Trunk KeysPlacing a call on hold Retrieving the call Switching Between Phone Calls on Multiple Trunks Mulap Conference Release Forwarding Calls on Lines Ride Meaning of LED Indications on the Forward Line Keys Using DSS Keys Using DSS Keys to Answer CallsCalling a Team Member Directly Meaning of LED Indications on DSS Keys Joining or Leaving a Group Call Transferring a Call in ProgressAccepting a Call for Another Team Member Deactivating ring transfer Transferring Calls Directly to the ExecutiveOnly in an Executive/Secretary Group Checking the Key Assignment Testing the TelephoneTesting the Telephone Functions Qhk 112 Rhh Save/view/delete the telephones for the ringing group 115 Opening the Door Different Displays HiPath 4000 Environment Menu Function Description 118 Entering text via external keyboard Entering Text on the TelephoneEntering text via the keypad Labeling, Documentation and Accessories Labeling Key Fields Attaching a Station Number Label Documentation Accessories OptiPoint Display Module Fixing Problems Telephone MaintenanceTroubleshooting Echo Effect Possible response Responding to Error Messages on the ScreenPossible cause Contacts for Resolving Problems If Delete other layer appears on the menu Index Call 127 128 129 130 Overview of Functions/Codes Alphabetical Display Actively Menu Overview of Functions/Codes Alphabetical Via With Inter 133 134 135 Service FCC and Industry Canada ComplianceFCC Certification and Requirements FCC Rules, Part 137 Equipment Attachment Limitations Equipment Attachment LimitationsRinger Equivalence Number REN Ref. No. A31003-H1012-C131-12-7619