Appendix C Troubleshooting | SMC Networks SMC6709L2 guide

APPENDIX C

Symptom	Action

Cannot connect using	• Be sure you have configured the agent with a valid IP
Telnet, Web browser,	address, subnet mask and default gateway.
or SNMP software	• If you are trying to connect to the agent via a tagged VLAN

	group, your management station must include the
	appropriate tag in its transmitted frames.
	• Check that you have a valid network connection to the
	switch and that the port you are using has not been
	disabled.
	• Check network cabling between the management station
	and the switch.
	• If you cannot connect using Telnet, there may already be
	four active sessions. Try connecting again at a later time.

Cannot access	• Be sure you have set the terminal emulator program to
the on-board	VT100 compatible, 8 data bits, 1 stop bit, no parity, and
configuration	9600 bps.
program via a serial
port connection	• Check that the null-modem serial cable conforms to the
	pin-out connections provided in the Installation Guide.

Forgot or lost the	• Contact your distributor or SMC technical support for
password	assistance.

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