Appendix A: Troubleshooting A–71
Introduction
This chapter deals with troubleshooting problems on a 6300 Series printer.
Messages that indicate printer faults and errors are explained and corrective
action given. The few paper handling and print quality problems that may
occur are also explained.
Messages
Messages on the Control Panel Display report both normal operation and fault
situations. In Table A-1 is presented a listing of the Display Messages that need
explanation or action on the part of the operator or repair person. Each
message listing includes causes and corrective actions where necessary.
Faults
When a fault occurs, it will cause the printer to cease operation and go Offline.
The printer alarm will sound, the Fault Indicator will illuminate, and the display
will report a fault message.
In some cases it is possible to clear an error message and continue using the
printer by depressing the Clear key. However, the quality of the print may be
questionable and collateral damage to other parts may result. If the fault
message returns, perform the required corrective action.
If a nondestructive fault occurs in the middle of printing a document, one line
of text may be lost after the error condition is corrected and the printer put
back Online.
If the fault is in the control panel or
interprocessor link, the fault message may not
be displayed, and the beeper and Fault LED
may not operate.
Fault Correction Procedure
Step 1. First check the fault message on
the Control Panel Display and look it up
in the Fault Message tables provided
here.
Step 2. Perform the required corrective
action. Some Fault and Error messages
will automatically clear as soon as the
problem is corrected (for example, the
Paper Out message will clear when a
new stack of paper is loaded).
Step 3. If a faulty piece of hardware is
indicated, call your Customer Service
Representative for repair.
Appendix A: Troubleshooting