Appendix a Troubleshooting A-73 | Tally Genicom 2900 specs

		Error Messages
Graphic Check	Explanation:	This message indicates that the printer has received an unprintable
		graphic. This message only appears if the Set Graphic Error Action
		Command has been set properly.
	Corrective Action:	Clear the message (Clear key), then place the printer back Online.
		Confirm with host why Graphic check message was sent.

HammerTimeExplanation:

Corrective Action:

The software controlling the print hammer timing has detected an internal inconsistency.

Press the Clear key. If it faults repeatedly, call your Customer Service Representative and skip to the next print job.

HammerVoltage1	Explanation:	One of the hammer drive circuits was turned on when it shouldn’t
		have been, so all printing has been disabled. The usual cause is a
		failed drive transistor.
	Corrective Action:	Call your Customer Service Representative for repair.
HammerVoltage2	Explanation:	A high resistance coil fault has likely occurred in one or more of the
		hammer coils. Note: this fault message will have been preceded by
		printing slow-down attempts associated with On-The-Fly thermal
		monitoring of hammer bank temperature.
	Corrective Action:	Check the hammer bank for defective coils. Confirm that the hammer
		driver board is functioning properly. Replace the hammer driver
		board. Call your Customer Service Representative for repair.
Heap Overflow	Explanation:	Graphics memory space is full and the printer cannot accept or
		process data. Printer will reset and data will be lost.
	Corrective Action:	Insert line terminators in data stream so the printer will process the
		data, then retransmit the data.
Key Disabled	Explanation:	Key has no function for this printer model or mode of operation.
	Corrective Action:	No corrective action.
Lost Adrs (27)	Explanation:	Certain communication signals have been lost between the printer
		and the host computer.
	Corrective Action:	Check cable connection, setup of host, and printer address setting.
Lost Sync (28)	Explanation:	The host is not communicating with the printer.
	Corrective Action:	Verify address of computer and host setup. Check I/O cables.
		When this message is displayed during printer installation, you may
		continue to test the printer by placing the printer Offline and entering
		Menu mode to select print tests or calibration routines.
No VFU Loaded	Explanation:	A VFU command was received from the host before a VFU was
		downloaded.
	Corrective Action:	Download the required VFU information, then retransmit the data.
NVRAM Fault	Explanation:	The nonvolatile data checksum has failed because of one of the
		following conditions:
		(1) A new RAM has been installed.
		(2) New software with different nonvolatile variables has been
		installed.
		(3) The variable values have been altered in a destructive manner.
	Corrective Action:	Depress the Clear key. If the message does not clear, cycle printer
		power. If the message still does not clear, call your Customer Service
		Representative for repair.

Appendix A: Troubleshooting A–73

Image 73

Tally Genicom 2900 manual Appendix a Troubleshooting A-73, HammerTimeExplanation Corrective Action

Contents

Operator Manual Operator Manual Serial Parallel LAN Acknowledgments Contents Chapter Operator Manual ESC Appendix a Troubleshooting Appendix B Specifications Operator Manual Preface-9 Introduction Preface-10Operator Manual About This ManualConventions Site Preparation Setting Up Your Printer Unpacking your printer Unpacking the PrinterRepacking Removing the Shipping Hardware Interface Connectors Interface Connections and Powering UpInterface Connections Serial/Parallel Interfaces Powering Up Powering Up14Operator Manual Paper System Components Paper SystemPaper System Components Tractors 16Operator ManualPrint Gap Paper Tension Installing the Ribbon Cartridge Installing Ribbon Cartridge 18Operator Manual Control Panel Components LED IndicatorsControl Panel Components LCD Liquid Crystal Display 20Operator Manual Loading Paper and Printing Loading Paper for Standard Printing Mode Step Standard Printing Mode22Operator Manual Column Alignment Scale 24Operator Manual Print Gap Profile Mode Print Gap AdjustmentPrint Gap Gap Zone Fine-tuning the Automatic Print Gap Setting Using a Saved Gap Zone Profile26Operator Manual Manually Adjust Print Gap on Control Panel Set Print Gap Detect Mode to ManualAfter unlocking the Print Gap keys Setting Up Configurations Manually Setting Print Gap28Operator Manual Run a Print Test Printer Menus and the Control Panel Control Panel Display Display During Normal Operation Control Panel Display30Operator Manual Display When In a Menu Indicator Paper Weight and Hammer Impact Control Panel Key Functions Control Panel Key Functions32Operator Manual View Key TOF Key Top of FormPrint GAP + and Keys Up and Down Arrow Keys Clear Key Enter Key34Operator Manual Offline Clear Key Config Key Using Menus Using MenusControl Panel Menus Categories, Parameters and Selections TCP/IP if LAN is installed Changing Form Length Example Changing Form Length Using the Menu System38Operator Manual Print Selections Report How to Print a Control Panel Selected Options Report Operator Menu ⇒ Font Operator MenuFont Category 40Operator Manual Matrix Ser/Par Character SetOcra Density 42Operator Manual Forms Category 44Operator Manual Operator Menu ⇒ Forms Print to EOF End Of Form If Print to EOF is on Quick AccessIf Print to EOF is OFF, you have two choices Choice Eject Distance 46Operator Manual Ribbon Monitor Operation RibnMon Thresh Print Gap Category Operator Menu ⇒ Print Gap48Operator Manual Reset Fine-Tuning the Print Gap ManuallyMode Detect Distance 50Operator Manual Operator Menu ⇒ VFU VFU EnableVFU Category Vertical Format Units VT Channel Vertical Tab Channel Config Menu ⇒ Printer Config MenuPrinter Category 52Operator Manual Report IO Hold Beeper Volume Beeper Mode54Operator Manual Codes Category Config Menu ⇒ Codes Print on CR 56Operator ManualForm Feed at TOF Alt ESC Alternate Escape Print 80 9F Hex Code 7FIgnore Char Sub Char From Configurations Category Config Menu ⇒ Configurations58Operator Manual How to label a configuration slot Serial I/O Category Config Menu ⇒ Serial I/O60Operator Manual DTR Function Status Enquiry DTR Polarity 62Operator ManualBusy Polarity RTS Function Popc Print On Paper Command Config Menu ⇒ Parallel I/OParallel I/O Category Bi-Directional Intellifilter Category Config Menu ⇒ Intellifilter64Operator Manual Serial Parallel Twinax/Coax TCP/IP Menu TCP/IP Menu LAN Interface OnlyIP Addr Category Gateway Category Subnet Category TCP/IP Menu ⇒ Subnet66Operator Manual TestMenu ⇒ Pattern Test MenuPattern Category Print Fault Override Category Test Menu ⇒ Fault OverrideDiag Category 68Operator Manual Help Menu Help Menu 70Operator Manual Appendix a Troubleshooting A-71 FaultsFault Correction Procedure Messages 72Operator Manual Error Messages HammerTimeExplanation Corrective Action Appendix a Troubleshooting A-73 74Operator Manual Appendix a Troubleshooting A-75 76Operator Manual Paper Problems Industry and Agency Standards Appendix B Specifications B-77 78Operator Manual Industry and Agency Standards Environment Appendix B Specifications B-79 80Operator Manual Emulations and Fonts Fonts, Languages and Characters Appendix B Specifications B-81Standard Languages and Character Sets Language Substitutions 82Operator Manual Configurations, Paper and Speed Appendix B Specifications B-83 Daly Drive, Suite 703.833.8700 Chantilly, VA 703.222.7629