Troubleshooting 8

If your file doesn’t print

If you've configured the Tektronix driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the Tektronix PostScript Level 2 error handler utility to your printer to determine what is wrong. Refer to page 8-9 for information on using the error handler.

General things to check for

Macintosh users

Open the Chooser and select the Tektronix Phaser 240 driver and the printer you want to use.

If the driver isn’t installed, refer to page 2-2 for instructions.

If Background Printing is turned on, turn it off.

Close the Chooser and try printing again.

If you are having trouble printing from the Finder in System 7.1, for example if the Phaser 240 driver dialog boxes are not opening, it may be because the Finder doesn’t have enough allocated memory. Reinstall the Tektronix driver to automatically allocate enough memory for printing from the Finder.

Windows users

Make sure your printer is connected to the port you selected in the Printers/Connect dialog box.

Try resetting the Transmission Retry timeout option in the Printers/Connect dialog box to 850 seconds.

Check to make sure you have configured the communications ports and the Handshake option correctly. Refer to page B-4 to print a configuration page for helpful information.

Check the Options dialog box to make sure Printer, not Encapsulated PostScript File, is selected in the Print To box.

Printing Reference

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Tektronix 240 If your file doesn’t print, General things to check for, If Background Printing is turned on, turn it off