Tektronix 240 user manual If you have problems using the paper trays

Troubleshooting 8

If you have problems using the paper trays

The Phaser 240 comes standard with a paper tray for use with perforated paper. An optional kit enabling you to print on plain paper, and a separate lower tray assembly are also available. For Product Information in the U.S. and Canada, call 1-800-835-6100. Outside the U.S. and Canada, contact your reseller or local Tektronix office.

If you have problems with the paper trays, you may find it helpful to understand how paper tray switching works. The following list outlines paper tray behavior and offers suggestions for you to try.

■Make sure your media selection matches your tray selection. For example, if you select Letter-size paper, you must also have a Letter-size tray in the printer in either the upper or lower positions.

■The lower tray is the default. If you use a driver that doesn't allow you to select the upper or lower tray, or if you do not tell the printer which tray to pick media from (through the driver or with a utility file), it picks from the lower tray. When this tray runs out of media, the front panel media indicator lights up and printing stops until the tray is filled.

■If you select the upper tray or the lower tray from a Tektronix driver or with a utility file, that selection is locked onto that tray.

■If a job doesn't print, make sure the selected tray contains media.

■If the selected tray runs out of media, the front panel media indicator lights up and printing stops until the tray is filled or until the other tray is selected through a driver or with a utility file.

Printing Reference 8-25