Troubleshooting 8

Solving PostScript printing problems

PostScript printing errors

Note For information on specific applications, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to page 8-2 for instructions on using these systems.

If you get a PostScript error when printing from Aldus PageMaker, Aldus FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect version of the printer description file. Refer to “Printing from an application” on page 2-19 (Macintosh), or page 3-25 (PC), for instructions on using printer description files.

When using printer description files, it is important to match the application’s version number to the printer’s firmware version number. You can check the printer’s firmware version number by printing a copy of the printer’s startup page. Refer to page B-2 for instructions on printing the startup page. If you have upgraded your printer’s firmware version, you may need a newer printer description file.

You should always use the most current printer description file. To determine the date of the file you are using, do the following:

1.Macintosh users:

Select (highlight) a printer description file and choose Get Info from the File menu. Make a note of the version date.

PC/Windows users:

Check a printer description file’s creation date in the File Manager. Make a note of the version date.

2.Check the Tektronix Bulletin Board Service (BBS) to see if the printer description files you have are the most recent. Refer to page 8-1 for instructions on using the BBS.

Printing Reference

8-7

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Tektronix 240 Solving PostScript printing problems, PostScript printing errors, Macintosh users, PC/Windows users