Chapter

8 Troubleshooting

Getting help

Using the Tektronix Bulletin Board Service

The Tektronix Bulletin Board Service (BBS) is available for direct downloading of the latest versions of printer drivers, utilities, and files. If you have a Macintosh or PC, communication software, and modem, you can call the system and use the menus to locate and download the files

you want.

To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.

For a detailed instruction guide on system requirements, terminal settings, protocol, modem, how to connect to our BBS, and how to download files, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to page 8-2 for instructions on using

these systems.

Reaching the Customer Support staff

If your problem is still not resolved after trying the suggestions in this chapter, call the Tektronix Customer Support Hotline in the United States Monday through Friday, from 6 AM to 5 PM PST at 1-800-835-6100. Outside the U.S., contact your reseller or local Tektronix office.

Also, refer to the HAL catalog for articles on using the printer, specific applications, and computing environments; see page 8-2 for instructions on using HAL and EuroHAL.

Printing Reference

8-1

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Tektronix 240 user manual Getting help, Using the Tektronix Bulletin Board Service, Reaching the Customer Support staff