Troubleshooting

Problem

Suggestion

 

 

 

 

How can I get

�� If you need a replacement, call VTech Communications, Inc. at 1 (800) 595-9511 in the United

replacement parts for

States. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

my ip8300?

 

 

 

 

 

The INFO light on the

�� If your router supports a SIP ALG and you have issues in registering the ip8300 cordless phone

telephone base is on,

when the INFO indicator on the telephone base is on, try to toggle the SIP ALG setting (if its

but having problem in

on, turn it off and vice-versa).

 

 

registration of ip8300

�� Refer to the user’s manual of your router.

 

 

cordless phone.

 

 

 

 

 

The INTERNET light

�� If the light is off, the telephone base is not physically connected to the router. Unplug the yellow

on the telephone base

ethernet cable from the back of the telephone base. Wait for 15 seconds and plug it back in

is off.

again. Make sure the ethernet cable is securely plugged into the telephone base.

 

 

 

 

I forgot my username

�� While in the info menu, press the , ,

and/or

NavKeys to choose the Customize

and password for

profile icon.

 

 

accessing my profile

�� You will be prompted to go to the activation website for customizing your profile. The username

on the website.

and password for the profile you are currently logged into will be displayed on the handset

 

 

screen.

 

 

 

 

When I try to make

�� You need to setup your local area codes. See pages 46-47 for instructions.

a call I get an error

 

 

 

message saying It is

 

 

 

not necessary to dial

 

 

 

a one.

 

 

 

 

 

 

 

99

www.vtechphones.com

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VTech IP8300 user manual How can I get, Replacement parts for My ip8300? Info light on, On the website