VTech IP8300 user manual Troubleshooting, Problem Suggestion

Troubleshooting

If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call VTech Communications at 1 (800) 595-9511; in Canada, visit our website at www.vtechcanada. com, or call VTech Telecommunications Canada Ltd. at 1 (800) 267-7377.

Problem	Suggestion
My telephone does not	�� Make sure the battery is installed and charged correctly (see pages 4-6). For optimum daily
work at all.	performance, return the cordless handset to the charger after use.
	�� Make sure the power adapter is securely plugged into an outlet not controlled by a wall
	switch.
	�� Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
	wall jack.
	�� Unplug the base power adapter. Wait for approximately 15 seconds, then plug it back in. Allow
	up to one minute for the cordless handset and base to synchronize.
	�� Charge the battery in the cordless handset for at least 16 hours.
	�� Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
	a new battery.
	�� Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
	If this telephone does not work, the problem is probably in the wiring or the local service. Call
	the local telephone company.
Low battery icon is	�� Place the handset in the charger for recharging.
displayed on screen.	�� Remove and re-install the battery. Use the handset normally until the battery is fully discharged,
	then recharge the handset in the charger for 16 hours.
	�� If the above measures do not correct the problem, the battery may need to be replaced.
	www.vtechphones.com	92

Appendix