Troubleshooting
Problem | Suggestion | |
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My screen displays: | �� | If you receive this error message, this indicates that the phone base did not acquire a valid |
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| IP address. This indicates your router is not functioning correctly or the internet connection is |
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| not working properly. |
| �� | Please check your computer to see if you are experiencing a service and/or router issue. If |
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| your computer is connecting to the internet, please check the ethernet cable that is connected |
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| from the phone base to the router. Remove it and then reconnect it. If you are still not getting |
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| connection then you can try temporarily plugging the ethernet cable from the phone base |
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| directly into your modem. If your phone connects to the INFO service when plugged directly |
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| into the modem, there may be a problem with your router. |
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My screen displays | �� | If you receive this error message, there has been a connection error in the network that has |
504 Error: |
| prevented the update of information to your screen. |
| �� Please try the Retry softkey, to see if you can reestablish the connection. If that doesn’t work, | |
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| try Home softkey. If those both fail, try removing and then reconnecting the power supply to |
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| the telephone base. As the base powers up, the Info light will come on, indicating that the |
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| service is ready. |
| �� | Please check your computer to see if you are experiencing a service and/or router issue. If |
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| your computer is connecting to the internet, please check the ethernet cable that is connected |
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| from the phone base to the router. Remove it and then reconnect it. If you are still not getting |
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| connection then you can try temporarily plugging the ethernet cable from the phone base |
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| directly into your modem. If your phone connects to the INFO service when plugged directly |
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| into the modem, there may be a problem with your router. |
| �� After you have tried the above information, please see the solution for Unable to communicate | |
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| with phone service in this Troubleshooting section. |
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101 | www.vtechphones.com |
