Wacom DTK-2200 user manual Pen Tablet Troubleshooting, General Problems, installation

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PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of the interactive pen display, see the following tables. Your problem may be described here, and you can try the solution offered. See the pen display Read Me file for the latest information updates.

For additional information, visit the Wacom web site at http://www.wacom.com.

General problems

Windows-specific problems

Mac-specific problems

GENERAL PROBLEMS

The computer does not have	Check if there is an available USB port on a USB hub. If not available
an available USB port.	you will need to add a USB hub or USB card.
A USB device plugged into the	1.	Make sure the pen display itself is properly connected to a working
pen display USB accessory		USB port on your computer.
port does not function.	2.	Be sure the pen display is powered on and that the power LED
		lights blue. The pen display contains a powered USB hub and the
		accessory port will not work when the power is off.
	3.	If the USB device does not work, try plugging it into a USB port
		directly on your computer.
	4.	If the USB device still does not function properly, contact the
		manufacturer for that particular device.
The Cintiq power LED is off.	Make sure the pen display is turned on.
	Check that the AC power adapter is plugged into both the pen display
	and an active power outlet.
	Use only a power adapter specified for use with your pen display.
	Other adapters may cause damage to your product.
The pen works only in mouse	The driver software for the tablet portion of the pen display was not
mode, and does not draw or	installed or did not load properly.
write with pressure sensitivity.	•	Make sure the driver software is installed and functioning.
	•	Install the driver software in accordance with step 2: software
		installation.
The pen does not draw or	Some applications require that you turn on the pressure capabilities
write with pressure sensitivity.	within the application or selected tool before the pen will respond as a
	pressure-sensitive tool.
	Verify also that your application supports pressure sensitivity.
Clicking is difficult.	Open the Wacom Tablet control panel and go to the PEN tab. Try using
	a lighter TIP FEEL.

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