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Wacom DTK-2200 user manual Troubleshooting, Try testing Cintiq

Models: DTK-2200

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TROUBLESHOOTING

ContentsIndex

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TROUBLESHOOTING

If you are having trouble, Wacom recommends you do the following:

1.If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.

2.If Cintiq does not function properly, refer to display troubleshooting or pen tablet troubleshooting. Your problem may be described there and you can try the solution offered.

3.Open the Wacom pen display Read Me file and look for any information updates.

4.Visit www.wacom.com and choose the Wacom web site for your region where you can check the product FAQs (Frequently Asked Questions).

5.If you are having a compatibility conflict between Cintiq and a new hardware or software

product, see obtaining software updates for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.

6.Try testing Cintiq .

7.If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See the technical support options and the Read Me file for information on where to obtain support for your region.

Testing Cintiq

Testing controls and input tools

Display troubleshooting

Pen tablet troubleshooting

Technical support options

Obtaining software updates

ContentsIndex

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Wacom DTK-2200 user manual Troubleshooting, Try testing Cintiq, Testing Cintiq Testing controls and input tools

Contents

Using the Radial Menu Application-specific settings FAQs Cintiq 22HD Setting up Using the display stand Using the penCustomizing the pen Using the pen display Customizing the pen display TroubleshootingContentsIndex TABLE OF CONTENTS ContentsIndexContents IndexABOUT THE MANUAL topicUNPACKING YOUR CINTIQ USING THE CINTIQ DISPLAY STAND Display stand features Display stand locationRemoving Cintiq from the display stand DISPLAY STAND FEATURES DISPLAY STAND LOCATION MOUNTING CINTIQ ON THE DISPLAY STAND ADJUSTING THE DISPLAY INCLINE ADJUSTING ROTATIONSee using an alternate mount or stand REMOVING CINTIQ FROM THE DISPLAY STANDStep 2 Software installation SETTING UP YOUR CINTIQSystem requirements Step 1 Hardware installation SYSTEM REQUIREMENTSSTEP 1 HARDWARE INSTALLATION Cintiq cabling diagram ContentsIndexFor troubleshooting tips, see troubleshooting STEP 2 SOFTWARE INSTALLATION GETTING TO KNOW YOUR CINTIQ PEN DISPLAY FEATURESPen display features Pen features Front view Rear viewadjusting the display FRONT VIEWContents IndexREAR VIEW ContentsIndexSee pen display controls PEN FEATURES Using the Grip Pen Pen display controls SETTING UP YOUR WORK AREASetting up your work area Configuring Cintiq for handedness Working with multiple monitors Adjusting the displayChange your position if you feel any discomfort Holding the pen Positioning Clicking Dragging Using the side switch CONFIGURING CINTIQ FOR HANDEDNESSUSING THE GRIP PEN Working with pressure sensitivity Drawing with tilt ErasingHOLDING THE PEN POSITIONING CLICKINGDRAGGING USING THE SIDE SWITCHTo adjust tip feel, see adjusting tip feel and double-click WORKING WITH PRESSURE SENSITIVITYDRAWING WITH TILT ERASINGPEN DISPLAY CONTROLS ContentsIndexSee also using the Express View display USING THE HARDWARE CONTROL BUTTONS USING THE EXPRESSKEYS Manage your control panel settings Control panel overview Customizing the ExpressKeysTips Use the Radial Menu to expand the functionality of your Cintiq USING THE TOUCH STRIPS ContentsIndexCustomizing the Touch Strips Default settings are the same for both Touch StripsManage your control panel settings Control panel overview WORKING WITH MULTIPLE MONITORS Factory presets, auto-sync, and user settings ADJUSTING THE DISPLAYFACTORY PRESETS, AUTO-SYNC, AND USER SETTINGS On Screen Display OSD settings Power savingON SCREEN DISPLAY OSD SETTINGS Menu options are available when you open the On Screen Display POWER SAVING CUSTOMIZING YOUR CINTIQ Using and customizing the Radial Menu Working with Display ToggleApplication-specific settings Working with multiple tools Calibrating the pen display Customizing the penMANAGE YOUR CONTROL PANEL SETTINGS Settings may vary depending on your product model ContentsIndexCONTROL PANEL OVERVIEW Displays advanced optionsSee also working with multiple tools CALIBRATING THE PEN DISPLAY Customizing tool buttons Adjusting tip feel and double-click CUSTOMIZING THE PENAdjusting eraser feel Customizing tilt sensitivity Advanced tip and eraser pressure settingsADJUSTING TIP FEEL AND DOUBLE-CLICK To adjust the tip sensitivity of your pen, select the PEN tabContentsIndex ADJUSTING ERASER FEEL ADVANCED TIP AND ERASER PRESSURE SETTINGSCUSTOMIZING TOOL BUTTONS ContentsIndexCUSTOMIZING PEN DISPLAY FUNCTIONS CUSTOMIZING TILT SENSITIVITYCUSTOMIZING THE EXPRESSKEYS ContentsIndexSee using the ExpressKeys for more information CUSTOMIZING THE TOUCH STRIPS ContentsIndexSee using the Touch Strips for more information BUTTON FUNCTIONS Important Because the ENTER Windows and RETURN Mac keys ContentsIndexSee application-specific settings You must use your pen to click on the OK buttonFUNCTION NAME ContentsIndexSWITCH APPLICATION DESCRIPTIONContentsIndex FUNCTION NAMEDESCRIPTION DESCRIPTION ContentsIndexFUNCTION NAME PRECISION MODEDESCRIPTION ContentsIndexFUNCTION NAME MODE TOGGLEDISABLED ContentsIndexSETTINGS DEFAULTUSING AND CUSTOMIZING THE RADIAL MENU WORKING WITH DISPLAY TOGGLE PEN DISPLAY TO DESKTOP toggles thePEN DISPLAY TO OTHER DISPLAYS toggles Changing application-specific settings APPLICATION-SPECIFIC SETTINGSCreating an application-specific setting Removing application-specific settingsCREATING AN APPLICATION-SPECIFIC SETTING OPEN APPLICATIONS boxCHANGING APPLICATION-SPECIFIC SETTINGS REMOVING APPLICATION-SPECIFIC SETTINGSWORKING WITH MULTIPLE TOOLS RENAMING THE TABLET IN THE TABLET LIST ContentsIndexTesting Cintiq Testing controls and input tools TROUBLESHOOTING6. Try testing Cintiq Display troubleshooting Pen tablet troubleshootingTESTING CINTIQ 8. Check any other tools, such as the optional Airbrush. See testing controls and input tools TESTING CONTROLS AND INPUT TOOLS Testing the hardware control buttons Testing the ExpressKeysTesting the Touch Strips Testing a pen TESTING THE TOUCH STRIPS TESTING THE HARDWARE CONTROL BUTTONSTESTING THE EXPRESSKEYS For details, see using applications integrated for tablet controlTESTING A PEN DISPLAY TROUBLESHOOTING GENERAL DISPLAY PROBLEMSGeneral display problems VGA problems Choose OTHER SETTINGS and RESET VGA PROBLEMS General problems Windows-specific problems Mac-specific problems PEN TABLET TROUBLESHOOTINGGENERAL PROBLEMS installationContinue with calibrating the pen display troubleshootingcontrols and input tools toolsThe pen side switch does not troubleshootingThe computer does not go to WINDOWS-SPECIFIC PROBLEMS troubleshooting MAC-SPECIFIC PROBLEMSSee technical support options Wacom Tablet Utility, select C URRENT USER or A LL USERS. Then clickInk does not work correctly with the pen display TECHNICAL SUPPORT OPTIONS OBTAINING SOFTWARE UPDATES ContentsIndexThe installer is asking for a password. What is the password? FREQUENTLY ASKED QUESTIONSWhat software applications support Cintiq features? How do I reset my Cintiq preferences to the default settings?Yes. See managing preferences See ordering parts and accessoriesSee managing preferences See caring for CintiqCARE AND MAINTENANCE CARING FOR CINTIQCaring for Cintiq Replacing the pen nib REPLACING THE PEN NIB Important Replace the pen nib before or when it looks like thisReplace the nib when it gets too short or develops a flat point The pen nib tip will wear with normal useFor replacement parts, see ordering parts and accessories When the optional Airbrush is not in use, lay it flat on your deskUsing the Express View display Managing preferences Optional display configurations Using an alternate mount or standCable removal and replacement Uninstalling Cintiq Installing multiple tabletsOPTIONAL DISPLAY CONFIGURATIONS USING AN ALTERNATE MOUNT OR STAND To remove the pen display from a VESA mount 5. Study the bearing hub components. You should have two bearing hub sections, a bearing stopper, and four screws. Locate the bearing stopper within one of the bearing hub sections. Either hub section can be used as they are identical parts CABLE REMOVAL AND REPLACEMENT 5. Mount Cintiq on the display stand Replace a cableUNINSTALLING CINTIQ USING THE EXPRESS VIEW DISPLAY MANAGING PREFERENCES UTILITYINSTALLING MULTIPLE TABLETS USING APPLICATIONS INTEGRATED FOR TABLET CONTROL IMPORTING EXPERT SETTINGS PEN AND DIGITAL INK CAPABILITIES IN WINDOWS PRODUCT INFORMATION ORDERING PARTS AND ACCESSORIES AVAILABLE PARTS AND ACCESSORIESGLOSSARY Nib. The replaceable pen tip Tilt sensitive. A quality of the pen tip and eraser that senses the amount of tilt between the tool and tablet. This is used to create natural-looking pen, brush, and eraser strokes in applications that are tilt sensitive INDEX ContentsIndexContents IndexContents IndexWACOM TECHNOLOGY CORPORATION WACOM INTERNATIONAL OFFICESContentsIndex WACOM EUROPE GMBH