Customer Service | Wegener Communications 6420 instruction

iPump 6420 User’s Manual

Chapter 5: CUSTOMER SERVICE

This chapter gives information on the warranty and technical support available for the iPump 6420.

		Table of Contents
5.1.	Warranty	108
5.2.	Technical Support	108

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800070-01 Rev B

Chapter 5, Page 107

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Wegener Communications 6420 user manual Customer Service

Contents

IPump Wegener Communications, Inc Table of Contents This page intentionally left blank Store/Forward System overview General Information Wegener Communications, Inc Manual Overview Basic Store/Forward Mission IPump 6420 Overview IPump 6420 User’s Manual Overview, Store/Forward Radio Networks featuring iPump6420 Using Playlists as indirection, for local inserts Supplemental capabilities Premium Features Automation ModeShowShifting TimeZone Delay Functional DescriptionMP3 Codec IPump 6420 User’s Manual IPump 6420 User’s Manual IPump6420 Functional Block Diagram LNB DC Power IPump 6420 Specifications MPEG/DVB Supplied for two main audios Output only Optional FCC Safety Summary Term Definition Glossary of Terms and Abbreviations LCD Rev B Establishing Compel Network Control Installation Location and Mounting Unpacking and Inspection Proper rack installation for iPump6420 IPump 6420 Rear Panel Connections Equipment Setup On rear panel IPump6420 Connector Details Serial M&C Connector Type Same as CUE Relays Establishing Compel Network Control Getting Local Web Control Setup through the Front-Panel Check/set RF carrier settingsCheck/set LNB LO Check/set audio port settings Check/set LAN and/or WAN Ethernet port settingsCheck/set Terminal port settings Front-panel LCD Home Screen Unit Indications Glossary of the terms Front-panel LED Indications Rev B Operation Basic IRD Functions 100 Monitor & Control Interfaces CompelIn-channel Compel Control Command Structure Internet-delivered Compel Control Timing Triggers Local Scheduler Return Path Physical Delivery MethodsReport Types Home Status screen Local Web Typical Home Status screen, web interface Parameter info screen, web interface Setup screens Audio Decoder setup screen, web interface Transport Input, web interface Expansion Relay screen, web interface AM/FM tuning screen, web interface File Manager screen System screen, web interface Record/play screen File Manager screen, web interface Scheduled Events screen 10 Record/Play screen, web interface Playlist Builder screen 11 Scheduled Events screen, web interface ShowShifting screen 12 Playlist Builder screen, web interface Logs screen 13 ShowShifting initial screen, web interface 14 As-run Log screen, web interface User Controls Diagnostic screen LCD Screen Types Front-Panel Monitor and ControlLED Indications LCD Screen Modes Push Button Definitions LCD Mode Push LCD Screen Function Button Type Front-panel Menu structure Default LCD Screen Disable Full ACCESS, Read Pkts Terminal PIO Inputs Loss-of-SignalAuto Recovery Modes Snmp Status Fault Indications DVB Tuner Tuning ParametersBasic IRD Functions Transport Front-end Audio Stream Selection Live Audio playLNB DC output Transport Demux Audio Buffer delay Codec, resamplers, timing adjustments buffer-locked loop Delivery of Relay closures Audio Settings Muting, Stereo Routing & Attenuation Basic File and Asset Management Stored File Creation and ManagementDelivery of Rbds data File Storage and Management database Automatic File and Asset Deletion Assured File Delivery over satellite Kencast File Delivery over satellite Other file creation & delivery mechanisms Http File Delivery over internet Asset Healing, a content modeling & recovery utility Wegener Asset Healing, an Overview Simple File inserts Insertion of Audio from Stored Files Playlists Timing Model 17 iPump6420 File Insertion Timing Model Insertion Profiles OverviewCurrent Profile Keywords Sequential File Selection Keywords 18 Example of using the Shuffle file selection keyword Asset Aliases Off-Air Recording option Off-Air Capture 1. AM/FM tuner setup Application Management Software Upgrade processMiscellaneous Functions File Return for Audit Relevant user controls Logging Non-volatile Parameter Management Time Management Master Time ReferenceTime Zone management HDD Failure Premium Features Microcasting aka Automation Mode IPump 6420 User’s Manual 19 Automation monitor screen, local web interface Setup ShowShiftingOperation User Indications and controls ShowShifting authorizing keyfile names IPump 6420 User’s Manual 20 ShowShift Shift-definition screen, local web interface Time Zone Delay New relevant user controls are 4. MP3 Codec Maintenance 102 Troubleshooting Maintenance and Troubleshooting Maintenance TroubleshootingFailure to acquire a carrier Failure to get Compel control over satellite Failure to get Compel control over internetFailure to get live audio play on a Decoder output Failure to get file downloads over satellite Failure to get file downloads over internet HttpFailure to play file inserts on a Decoder Failure to play playlists Failure to get local web connectionFailure to get Return Path reports Failure to upgrade application software Customer Service Technical Support Warranty Terminal Command Listing Appendix 1 Terminal Commands IPump 6420 User’s Manual IPump 6420 User’s Manual IPump 6420 User’s Manual WEGENER-ROOT-MIB Definitions = Begin Appendix 2 Snmp Mibs A2.1. Root MIB A2.2. Pcmi MIB Syntax Integer Mavgebno MMGLITCHESIN5MIN Commanded1 Lastsuccess253 Perm254 Current255 Temp256 Mdatarate Mlabel IPump 6420 User’s Manual False0 True1 Integer Table containing Pcmi meta information. = pcmiInfo IPump 6420 User’s Manual OBJECT-TYPE END This page intentionally left blank Front Panel Message Possible Cause Appendix 3 Fault Conditions Service Wegener Communications, Inc