Wegener Communications 6420 Chapter 5: CUSTOMER SERVICE

iPump 6420 User’s Manual

www.wegener.com 800070-01 Rev B Chapter 5, Page 107

Chapter 5: CUSTOMER SERVICE

This chapter gives information on the warranty and technical support available for the

iPump 6420.

Table of Contents

5.1. Warranty ............................................................................................................... 108

5.2. Technical Support................................................................................................. 108

Contents

Main iPump 6420 Professional Audio Server Users Manual Page Page Page Chapter 1: GENERAL INFORMATION 1.1. Manual Overview 1.2. iPump 6420 Overview 1.2.1. Basic Store/Forward Mission Page www.wegener.com 800070-01 Rev B Chapter 1, Page 5 Figure 1-1: Store/Forward System overview systems 1.2.2. and/or ... Figure 1: Overview, Store/Forward Radio Networks featuring iPump6420 receive sites Customer Traffic & Figure 1-2: Using Playlists as indirection, for local inserts www.wegener.com 800070-01 Rev B Chapter 1, Page 6 Figure 1-2: Using Playlists as indirection 1.2.3. Supplemental capabilities 1.2.4. Premium Features 1.3. Functional Description Page Page www.wegener.com 800070-01 Rev B Chapter 1, Page 12 Figure 1-3: iPump6420 Functional Block Diagram 1.4. iPump 6420 Specifications Page Page Page Page 1.5. Safety Summary 1.6. Glossary of Terms and Abbreviations Page Page Chapter 2: INSTALLATION 2.1. Unpacking and Inspection 2.2. Location and Mounting Rack Installation Figure 2-1: Proper rack installation for iPump6420 2.3. Equipment Setup 2.3.1. iPump 6420 Rear Panel Connections 2.3.2. iPump6420 Connector Details Connector Designation (Options shown in red) Type Pin # Signal Description Page Page Page 2.4. Establishing Compel Network Control 2.4.1. Getting Local Web Control 2.4.2. Setup through the Front-Panel Page 2.5. Unit Indications 2.5.1. Front-panel LCD Home Screen 2.5.2. Front-panel LED Indications TRANSPORT LIVE SVCS COMPEL PLAYBACK WARNING RECORD Chapter 3: OPERATION Page Page 3.1. Monitor & Control Interfaces 3.1.1. Compel Page Page Page 3.1.2. Return Path 3.1.3. Local Web Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.1.4. Front-Panel Monitor and Control LCD Screen Type Function Page Page Page 3.1.5. Terminal 3.1.6. SNMP Status 3.1.7. PIO Inputs 3.1.8. Automatic Restoral of Audio 3.1.9. Fault Indications 3.2. Basic IRD Functions 3.2.1. Transport Front-end 3.2.2. Live Audio play Page 3.2.3. Delivery of Relay closures 3.2.4. Delivery of RBDS data 3.3. Stored File Creation and Management 3.3.1. File Storage and Management database 3.3.2. Assured File Delivery over satellite 3.3.3. Kencast File Delivery over satellite 3.3.4. HTTP File Delivery over internet 3.3.5. Other file creation & delivery mechanisms 3.3.6. Asset Healing, a content modeling & recovery utility CSMMPcm iPump, after resync... } 3.4. Insertion of Audio from Stored Files 3.4.1. Simple File inserts 3.4.2. Playlists 3.4.3. Timing Model Wegener i6420 Store/Forward Local File Insertion Timing Model* * Example only, not to scale { 3.4.4. Insertion Profiles 3.4.5. File Selection Keywords www.wegener.com 800070-01 Rev B Chapter 3, Page 85 Figure 3-18: Example of using the SHUFFLE file selection keyword 3.5. Off-Air Recording (option) 3.5.1. AM/FM tuner setup 3.5.2. Off-Air Capture 3.5.3. File Return for Audit 3.6. Miscellaneous Functions 3.6.1. Application Management Page 3.6.2. Non-volatile Parameter Management 3.6.3. Logging 3.6.4. Time Management 3.6.5. HDD Failure 3.7. Premium Features 3.7.1. Microcasting (aka Automation Mode) Page Page 3.7.2. ShowShifting Page Page 3.7.3. Time Zone Delay 3.7.4. MP3 Codec Chapter 4: MAINTENANCE AND TROUBLESHOOTING 4.1. Maintenance 4.2. Troubleshooting 4.2.1. Failure to acquire a carrier 4.2.2. Failure to get Compel control over satellite 4.2.3. Failure to get Compel control over internet 4.2.4. Failure to get live audio play on a Decoder output 4.2.5. Failure to get file downloads over satellite 4.2.6. Failure to get file downloads over internet (HTTP) 4.2.7. Failure to play file inserts on a Decoder 4.2.8. Failure to play playlists 4.2.9. Failure to get local web connection 4.2.10. Failure to get Return Path reports 4.2.11. Failure to upgrade application software Chapter 5: CUSTOMER SERVICE 5.1. Warranty 5.2. Technical Support To return a product for service: Appendix 1: TERMINAL COMMANDS Page Page Page Appendix 2: SNMP MIBS A2.1. Root MIB A2.2. PCMI MIB Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix 3: FAULT CONDITIONS Front Panel Message Possible Cause