Wegener Communications 6420 user manual Failure to get file downloads over satellite

iPump 6420 User’s Manual

11.Can any IRD of any kind monitor this audio stream?

12.On a stream analyzer, is there any activity on that audio PID?

4.2.5.Failure to get file downloads over satellite

1.Sure you have carrier lock? Check CARRIER LED.

2.Are getting Compel? Check COMPEL LED.

3.Sure you are on the correct carrier?

4.Check MPE/IP PID setting matches your uplink.

5.When Compel sends the MADD command, does your COMPEL LED flash? If not, it may not be getting addressed to your i6420.

6.Does your DOWNLOAD LED come on at all? If not, the i6420 is probably not seeing the first file packet with the metadata.

7.Sure you are not actually getting the file download? Check with uplink control on the path/filename used.

8.Can any other i6420 get file downloads, especially the same downloads? Make sure to address another known-working unit at the same time with a download and observe both.

4.2.6.Failure to get file downloads over internet (HTTP)

1.Because of the similarities in the missions, do the same checks as in sections 4.2.3 and 4.2.10. Can you get Compel over internet (if applicable) and send Return Path reports OK?

2.Are you getting Compel commands to request HTTP downloads? When the uplink says it sends the command, verify the COMPEL LED flashes (or flashes when the unit polls the Compel server, for Compel-over-internet).

3.Can other i6420s receive HTTP file downloads OK?

4.2.7.Failure to play file inserts on a Decoder

1.Are you listening to live satellite audio on this decoder now? If not, your wiring may be wrong, or Decoder turned OFF or muted.

2.Sure that the file insert did not actually play? The PLAYBACK LED comes on during play.

3.Sure you are getting Compel, if that is where the command originated?

4.If not playing from Compel, can you play the file from local web?

5.Check that you actually have the file resident on the unit, and you have path/filename correct in the command?

6.Did the file get loaded to the i6420 very recently? If so, it may not yet be registered in the database.

7.When other i6420s are commanded to play this file, are they OK?

8.Is the file playable? Can other i6420s play this file? Can you play this file from Windows Media Player? See spec section 1.4 for playable file limitations.

9.If the file is mp3, are you authorized?

10.If you are using a random keyword selector, are there playable files in the target i6420 directory?

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