Wegener Communications 6420 user manual Warranty, Technical Support

iPump 6420 User’s Manual

5.1.Warranty

The following warranty applies to all Wegener Communications products including the

iPump 6420 Professional Audio Server:

All Wegener Communications products are warranted against defective materials and workmanship for a period of one year after shipment to customer. Wegener Communications' obligation under this warranty is limited to repairing or, at Wegener Communications' option, replacing parts, subassemblies, or entire assemblies. Wegener Communications shall not be liable for any special, indirect, or consequential damages. This warranty does not cover parts or equipment which have been subject to misuse, negligence, or accident by the customer during use. All shipping costs for warranty repairs will be prepaid by the customer. There are no other warranties, express or implied, except as stated herein.

5.2.Technical Support

If the unit should fail to perform as described, if you need help resolving problems with your iPump 6420, or for questions about obtaining service for your iPump 6400, please contact Wegener

Communications Customer Service at (770) 814-4057, Fax (678) 624-0294, or email

service@wegener.com.

To return a product for service:

1.Obtain a Return Material Authorization (RMA) number by completing and faxing a copy of the RMA Request Form to (678) 624-0294. Or you may call or e-mail WEGENER at the contact information given just above. To get an RMA number, you must give us this information: 1) Unit model number (see pre-printed label, usually on the bottom of the unit; 2) Unit serial number (in running i6420, see front- panel Home LCD screen, or also see same label displaying model number; and 3) Brief description of the problem.

2.To help us identify and control returned units, plainly write the RMA number on the outside of the product-shipping container. This will help us return your unit to you as quickly as possible.

3.Return the product, freight prepaid, to the address given below. It is best to use the original shipping container to optimally protect the unit. If unable to do so, then any substitute container must adequately protect the unit. WEGENER is not responsible for additional damage to the unit resulting from the use of an unsuitable shipping container.

Service Department RMA# ________

Wegener Communications, Inc.

359 Curie Drive Alpharetta, GA 30005

Note: All returned material must be shipped freight prepaid. C.O.D. shipments will not be accepted.

www.wegener.com 800070-01 Rev B Chapter 5, Page 108