TROUBLESHOOTING

TROUBLESHOOTING GUIDE

PROBLEM

POSSIBLE CAUSE / TEST

 

 

NOTE: Possible Cause/Tests MUST be performed in the sequence shown for each problem.

WILL NOT POWER UP.

1.

Supply connection. See TEST #1.

(No response when Control

2.

Check harness connections.

On button is pressed.)

3.

Console electronics and housing. See TEST #5.

 

1.

If number display flashes, check to be sure the

WILL NOT START CYCLE

 

door is completely shut, and press and hold

WHEN START BUTTON IS

 

down HOLD TO START for about 1 second.

PRESSED.

2.

See TEST #2.

 

3.

See TEST #6.

WILL NOT SHUT OFF

1.

Check OFF/Pause button. See TEST #5.

2.

Console electronics and housing. See TEST #5.

WHEN EXPECTED.

3.

Moisture Sensor. See TEST #4.

 

 

 

 

CONTROL WILL NOT

Console electronics and housing. See TEST #5.

ACCEPT SELECTIONS.

 

 

 

 

 

WILL NOT HEAT.

1.

Heater. See TEST #3.

2.

Check harness connections.

 

3.

Check installation.

HEATS IN AIR CYCLE.

Thermistor. See TEST #3a.

 

 

 

SHUTS OFF BEFORE

Moisture Sensor. See TEST #4.

CLOTHES ARE DRY.

 

 

 

 

 

TROUBLESHOOTING TESTS

NOTE: These checks are done with the dryer unplugged or disconnected from power.

TEST #1: SUPPLY CONNECTIONS

This test assumes that proper voltage is present at the outlet.

1.Unplug dryer or disconnect power.

2.Remove the cover plate from the top right corner of the back of the dryer.

Remove Screw

Cover Plate

3.Gas Dryers Only:

a)Check that the power cord is firmly con- nected to the dryer’s wire harness. b)Access the electronic control board without disconnecting any wiring to the

control board.

Wire Harness

Power Cord

Power Cord-To-Wire Harness

Connection For Gas Dryer

6-4

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Whirlpool MED / GD 9700S, MED / GD 9600S manual Troubleshooting Guide, Troubleshooting Tests, Gas Dryers Only