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Xerox 6500 Troubleshooting7, Troubleshooting Overview on page Control Panel Messages on page

Models: 6500

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Troubleshooting7

This chapter includes:

•Troubleshooting Overview on page 120

•Control Panel Messages on page 122

•Problems with the Printer on page 125

•Print-Quality Problems on page 128

•Cleaning the Imaging Unit and Laser Lens on page 133

•Color Registration on page 136

•Paper Jams on page 141

Phaser 6500 Color Laser Printer	119
User Guide

Page 119

Image 119

Xerox 6500 manual Troubleshooting7, Troubleshooting Overview on page Control Panel Messages on page

Contents

Color Laser Printer Xerox PhaserXerox Phaser User Guide Guide dutilisationDocument version1.0 February Contents 1 Safety2 Features 3 Installation and SetupConfiguring Network Settings 4 PrintingNavigating the Control Panel Menus 6 Maintenance5 Control Panel Menus 250-Sheet Feeder Tray 2 SettingsPrinting the Print Volume Report 7 Troubleshooting8 Printer Specifications Managing the Printer with CentreWare Internet ServicesElectromagnetic Interference United States FCC Regulations A Regulatory InformationB Recycling and Disposal 8 Phaser 6500 Color Laser Printer User Guide ContentsThis chapter includes Safety1Electrical Safety on page Operational Safety on page Maintenance Safety on page Printer Symbols on pageGeneral Guidelines Electrical SafetyLaser Safety Power CordDo not place objects on the power cord Printer Location Operational SafetyOperational Guidelines Ozone ReleasePrinter Supplies Do not use aerosol cleaners. Clean with a dry, lint-free cloth only Maintenance SafetyCleaning the Printer on page Moving the Printer on page See alsoDescription Printer SymbolsSymbol 16 Phaser 6500 Color Laser Printer User Guide SafetyEnergy Saver Mode on page Information Pages on page Features2Parts of the Printer on page Configurations and Options on page CentreWare Internet Services on page More Information on pageControl Panel on page Parts of the PrinterFront View Front View on page Rear View on page Internal Components on pagePhaser 6500DN Printer Rear ViewInternal Components 6. Navigation/Menu select buttons 8. Status indicator lightControl Panel Configurations on page Standard Features on page Configurations and OptionsConfigurations Standard FeaturesSee also Optional FeaturesPrinter Specifications on page Enabling Optional Features on page Exiting Energy Saver Mode Setting the Power Saver TimeSetting the Power Saver Time on page Energy Saver ModeMenu Map Configuration PageConfiguration Page on page Information PagesAccessing CentreWare Internet Services CentreWare Internet ServicesSource More InformationInformation Installing the Print Drivers on page Installing PrintingScout on page Installation and SetupInstallation and Setup Overview on page Connecting the Printer on page Configuring Network Settings on pageInstallation and Setup Overview Clearance Selecting a Location for the PrinterRequirement Connecting using USB on page Connecting the PrinterConnecting to a Network Choosing a Connection Method on page Connecting to a Network on pageConnecting using USB Assigning the IP Address of the Printer Configuring Network SettingsChanging the IP Address Using CentreWare Internet Services on page About TCP/IP and IP Addresses6. At Get IP Address, press OK 3. At Network Setup, press OKAllowing the IP Address to be Assigned Automatically Assigning the IP Address ManuallySee also Changing the IP Address Using CentreWare Internet Services3. At Network Setup, press OK Finding the IP Address of Your PrinterOperating System Requirements Installing the Print DriversInstalling the Print Drivers for Windows on page Installing the Print Driver for Macintosh OS X on pageThe Printer Command Language PCL driver can Available DriversPrint Driver Source3. Click Phaser 6500 Installer Installing the Print Drivers for WindowsInstalling the Print Driver for Macintosh OS Set Printer As Default optional Print a Test PageSee also Adding the Printer for Macintosh OS X Version 10.5 and LaterTo Add the Printer See also Installing PrintingScoutChecking Printer Status with PrintingScout on page Enabling Optional Features for a USB Connected Printer Enabling Optional FeaturesEnabling Optional Features for the Windows PostScript Driver Enabling Optional Features for a Network-Connected PrinterEnabling Optional Features for a Network-Connected Printer Enabling Optional Features for the Windows PCL DriverEnabling Optional Features for a USB Cable-Connected Printer 4. Click the Get Information from Printer buttonEnabling Optional Features for Linux Enabling Optional Features for Macintosh OS X 10.5 and Later44 Phaser 6500 Color Laser Printer User Guide Installation and SetupPrinting4 Setting Paper Types and Sizes on pagePrinting Using Secure Print on page Printing Using Proof Print on pagePaper That Can Damage Your Printer on page Supported Paper and MediaPaper Usage Guidelines Paper Usage Guidelines on pageSee also Paper That Can Damage Your PrinterPaper Storage Guidelines Loading Paper on page Paper Jams on pageTray Supported PaperPaper Size 250-Sheet Feeder TrayManual Feed Slot Paper Type and WeightManual Feed Slot Duplex Unit 2-Sided PrintingPaper Type and Weight Paper Type and WeightLoading Paper in the Manual Feed Slot on page Loading PaperLoading Paper in Tray Loading Paper in Tray 1 on pageTo load paper in Tray See also Loading Paper in the Manual Feed SlotSetting Paper Types and Sizes on page To load paper in the manual feed slot p6500-014 Loading Paper in the 250-Sheet Feeder Tray6. Place the paper into the tray with the print side face up p6500-010 Setting Paper Types and Sizes on page8. Insert the tray back into the printer until it stops See alsoSetting the Paper Type on page Setting the Paper Size on page Setting Paper Types and SizesSetting the Paper Type Setting the Paper SizeUser Guide 6. Press the Return button when finished5. Select the paper size and then press OK PrintingSelecting Printing Options for an Individual Job in Windows on page Selecting Printing Defaults in WindowsSelecting Printing Defaults in Windows on page Selecting Printing OptionsPrinting Options for Windows PCL Driver on page Selecting Printing Defaults in Windows for a Shared Network PrinterSelecting Printing Options for an Individual Job in Windows Printing Options for Windows PostScript Driver on pagePrinting Option Printing Options for Windows PostScript DriverDriver Tab Output Format, TrueType Font Download Method, PostScript Language Printing Options for Windows PCL DriverDriver Tab Printing OptionPrinting Option Driver TabPrinting Option Selecting Printing Options for an Individual Job in MacintoshPrinting Options for Macintosh OS X Version 10.5 or Later Driver TabPrinting Options Driver Drop-Down TitlePrinting Options Driver Drop-Down TitlePrinting Envelopes Printing Envelopes using the PostScript Driver on pagePrinting Envelopes using the PCL Driver on page Printing on Specialty MediaPrinting Envelopes from Tray p6500-017 Printing Envelopes using the PostScript DriverPrinting Envelopes from the Manual Feed Slot Guidelines for Printing Labels on page Printing Envelopes using the PCL DriverPrinting Labels Guidelines for Printing LabelsPrinting Labels from the Manual Feed Slot Printing Labels from TrayPrinting on Glossy Cardstock from Tray 1 on page Printing on Glossy CardstockGuidelines for Printing on Glossy Cardstock Guidelines for Printing on Glossy Cardstock on pagePrinting on Glossy Cardstock from the Manual Feed Slot Printing on Glossy Cardstock from Trayp6500-021 Guidelines for Printing on Cardstock on page Printing on CardstockGuidelines for Printing on Cardstock Printing on Cardstock from TrayPrinting on Cardstock from the Manual Feed Slot Defining Custom Paper Sizes on page Printing Custom SizesDefining Custom Paper Sizes Defining the Custom Page Size in the PostScript DriverCreating a Custom Paper Size for the PCL Driver Printing on Custom-size Paper Using the PostScript Driver on pagePrinting on Custom-size Paper Creating a Custom Paper Size for the PostScript DriverPrinting on Custom-size Paper Using the PCL Driver on page Printing on Custom-size Paper Using the PostScript DriverPrinting on Custom-size Paper Using the PCL Driver Automatic 2-Sided Printing Guidelines on page Printing on Both Sides of the PaperAutomatic 2-Sided Printing Guidelines Binding Edge OptionsPerforming Manual 2-sided Printing from Tray 1 on page Automatic 2-Sided PrintingManual 2-Sided Printing Performing Manual 2-sided Printing from TrayPerforming Manual 2-sided Printing from the Manual Feed Slot Printing a Secure Print Job on page Printing Using Secure PrintSetting Up a Secure Print Job Setting Up a Secure Print Job on pageSee also Printing a Secure Print JobSetting Up a Secure Print Job on page See also Storing a Print Job in MemoryPrinting a Stored Job Enabling Optional Features on pagePrinting a Proof Print Job on page 88 Notes Printing Using Proof PrintSetting Up a Proof Print Job Setting Up a Proof Print Job on pageSee also Printing a Proof Print JobSetting Up a Proof Print Job on page Information Pages Menu on page Billing Meters on page Admin Menu on page Tray Settings Menu on pageControl Panel Menus Navigating the Control Panel Menus on pageControls access to the menus or the print screen Navigating the Control Panel MenusIcon NameInformation Pages on page ContentsInformation Pages Menu Information PageSee also Billing MetersChecking Print Job Status on page Checking Page Counts on page DescriptionSystem Setup Menu on page Maintenance Mode Menu on page Admin MenuNetwork Setup Menu Network Setup Menu on page USB Setup Menu on pageDescription USB Setup MenuUse this menu to configure the USB port DescriptionDescription System Setup Menusee Setting the Power Saver Time on page Description Description Maintenance Mode MenuUse this menu to configure color registration and to reset defaults DescriptionDescription PCL Setup MenuDescription Description Description PostScript Setup MenuDescription Control Panel MenuDescription Tray Settings MenuTray 1 Settings Description 250-Sheet Feeder Tray 2 SettingsDescription Description Moving the Printer on page Maintenance6Cleaning the Printer on page Ordering Supplies on page Managing the Printer on page Checking Page Counts on pageCleaning the Interior on page Cleaning the PrinterGeneral Precautions General Precautions on page Cleaning the Exterior on pageCleaning the Interior Cleaning the ExteriorOrdering Supplies Routine Maintenance ItemsConsumables on page Routine Maintenance Items on page When to Order Supplies on page Recycling Supplies on pageSee also When to Order SuppliesRecycling Supplies Recycling and Disposal on pageChecking Printer Status using Email on page Managing the Printer with CentreWare Internet ServicesAccessing CentreWare Internet Services Managing the Printer with CentreWare Internet Services on pageChecking Print Job Status Using Online HelpInstalling PrintingScout on page Checking Printer Status with PrintingScoutConfiguring Email Alerts on page Using Commands in Email Text on page Checking Printer Status using EmailConfiguring Email Alerts Parameter Using Commands in Email TextCommand Examples of Commands#Password admin #SetMsgAddr service@xerox.com Viewing the Billing Meter Printing the Print Volume ReportPrinting the Print Volume Report on page Checking Page CountsInformation Pages on page Managing the Printer with CentreWare Internet Services on pageSee also Moving the Printer When moving the printer Cleaning the Imaging Unit and Laser Lens on page Troubleshooting7Troubleshooting Overview on page Control Panel Messages on page Problems with the Printer on page Print-Quality Problems on pagePrintingScout Alerts Troubleshooting OverviewError and Status Messages Error and Status Messages on page PrintingScout Alerts on pageLink More InformationResource Supply Status Messages Supply Status Messages on page Error Messages on pageCondition/Reason/Solution Control Panel MessagesCondition/Reason/Solution Error MessagesMessage Condition/Reason/SolutionMessage Condition/Reason/SolutionPress the Back Arrow button to open the Walk-Up Features menu and Reason/Solution Problems with the PrinterSymptom Cancel button SymptomReason/Solution Installation and Setup on pageGuidelines on page 47, and Paper Usage Guidelines on page SymptomReason/Solution Cause Print-Quality ProblemsSolution Symptomdetails, see Supported Paper on CauseSymptom SolutionCause SymptomSolution details, see Cleaning the Imaging UnitImaging Unit and Laser Lens on SymptomSolution CauseRegistration on page SymptomSolution CauseCleaning the Imaging Unit and Laser Lens 7. Remove the imaging unit 10. Reinstall the imaging unit Color Registration Performing an Automatic Color Registration AdjustmentPerforming an Automatic Color Registration Adjustment on page Performing a Manual Color Registration Adjustment on pageDetermining the Color Registration Values Performing a Manual Color Registration AdjustmentPrinting the Color Registration Correction Chart 1. Printing the Color Registration Correction Chart on pageEntering Color Registration Value 9. When the registration value adjustments are complete, press OK Color Balance Preventing Paper Jams on page Clearing Paper Jams on page Paper JamsPreventing Paper Jams Clearing Long Paper Jams on page Clearing Jams at Tray 1 on page Clearing Paper JamsClearing Long Paper Jams Clearing Jams at TrayClearing Jams at the Manual Feed Slot Clearing Jams at the Fuser p6500-043 Clearing Jams at the 250-Sheet FeederClearing Jams at the Duplex Unit p6500-030 p6500-031Electrical Specifications on page Performance Specifications on page Printer SpecificationsPhysical Specifications on page Environmental Specifications on page Part Physical SpecificationsWeights and Dimensions SpecificationsElevation Environmental SpecificationsTemperature Relative HumidityPower Consumption Electrical SpecificationsPower Source NotePrint speed can decrease due to paper type, paper Performance SpecificationsSpecification 152 Phaser 6500 Color Laser Printer User Guide Printer SpecificationsElectromagnetic Interference on page Material Safety Data Sheets on pageRegulatory Information Canada Regulations Electromagnetic InterferenceUnited States FCC Regulations European Union Turkey RoHS Regulation Other RegulationsFor Material Safety Data information regarding your printer, go to Material Safety Data SheetsRegulatory Information 158 Phaser 6500 Color Laser Printer User GuideOther Countries Recycling and DisposalAll Countries North AmericaRecycling and Disposal Domestic/Household EnvironmentProfessional/Business Environment 160 Phaser 6500 Color Laser Printer User GuideOutside the European Union Note for the Battery SymbolBattery Removal Business Users in the European UnionRecycling and Disposal 162 Phaser 6500 Color Laser Printer User Guide