Xerox 6500 manual Print-Quality Problems, Solution, Symptom, Cause

Troubleshooting

Print-Quality Problems

When the print quality is poor, select the closest symptom from the following table and see the corresponding solution to correct the problem. You can also print a demo page to more precisely determine the print-quality problem. For details, see Information Pages on page 120.

If the print quality does not improve after carrying out the appropriate action, contact Xerox® Customer Support or your reseller.

Notes:

•To enhance print quality, toner cartridges for many models of equipment have been designed to cease functioning at a predetermined point.

•Grayscale images printed with the composite black setting count as color pages, because color consumables are used. Composite black is the default setting on most printers.

Symptom	Cause			Solution
Faded printouts/multiple colors	The toner cartridges are not			Verify that the toner cartridges (CMYK)
faded.	Xerox	®	toner cartridges.	meet specifications, and replace them if
				necessary.
	The paper being used is outside			Replace the paper with a recommend
	the recommended specification			size and type, and confirm that your
	range.			control panel/print driver settings are
				correct. For details, see Supported Paper
				on page 48.
	The paper is damp.			Replace the paper.
	The transfer belt unit is old or			Replace the transfer belt unit.
	damaged.
	The high-voltage supply is			For assistance, see the Xerox® Support
	defective.			website at:
				www.xerox.com/office/6500support
Only one color is faded.	Toner cartridge is empty or			Check the condition of the toner
	damaged.			cartridge and replace it if necessary.

128Phaser 6500 Color Laser Printer User Guide