Xerox 6500 manual Symptom, Reason/Solution, Installation and Setup on page, Panel Messages on page

Troubleshooting

Symptom	Reason/Solution
Print job sent but the light of	Is the Ethernet or USB interface cable disconnected?
the Ready indicator is not	Turn off the power and check the connection of the interface cable.
blinking or on.
	Is the protocol configured?
	Check the port status of the interface. Make sure that the protocol settings
	are correctly configured in CentreWare Internet Services. For details, Help in
	CentreWare Internet Services.
	Is the computer environment correctly set up?
	Check the computer environment, such as the print driver. For details, see
	Installation and Setup on page 27.
Error indicator is on.	Is there an error message displayed on the control panel?
	Check the displayed message and correct the error. For details, see Control
	Panel Messages on page 122.
Error indicator is blinking.	An error has occurred that you cannot correct by yourself.
	Record the displayed error message or error code, turn off the power and
	disconnect the power plug from the outlet. Refer to the Xerox® Support
	website at www.xerox.com/office/6500support.
Light of the Ready indicator is	There are jobs remaining in the printer.
on and blinking but there is no	Cancel printing or force the remaining data to be printed.
print output.	To force the print job, press the OK button. To cancel the job, press the
	Cancel button.
Top section of printed	Are the paper tray guides in the correct positions?
document is missing. The top	Set the length guide and the width guides to the correct positions. For
and side margins are incorrect.	details, see Loading Paper on page 51.
	Check that the paper size on the print driver or the control panel is correctly
	set. For details, see Setting Paper Types and Sizes on page 58.
	For details, see the online help for the print driver.
	Check that the margin setting is correct on the print driver. (PCL only).
	For details, see the online help for the print driver.
Condensation has occurred	Turn on the printer and leave it on for at least one hour to get rid of the
inside the printer.	condensation. If the problem continues, refer to the Xerox® Support
	website at www.xerox.com/office/6500support.

126Phaser 6500 Color Laser Printer User Guide