Troubleshooting

Troubleshooting Overview

This section includes:

Error and Status Messages on page 120

PrintingScout Alerts on page 120

Online Support Assistant on page 120

Information Pages on page 120

More Information on page 121

Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.

Error and Status Messages

The printer control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.

For details, see Control Panel Messages on page 122.

PrintingScout Alerts

The PrintingScout utility automatically checks the printer status when you send a print job. If the printer is unable to print, PrintingScout displays an alert on your computer screen to let you know that the printer needs attention. Install PrintingScout from the Software and Documentation disc that came in the documentation packet with your printer. For details, see Installing PrintingScout on page 40.

Note: PrintingScout is a Windows-only application.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation, and more.

To access the Online Support Assistant, go to www.xerox.com/office/6500support.

Information Pages

Two information pages in the printer, the Demo Page and the Error History report, can help with troubleshooting certain problems. The Demo Page prints an image using all printer colors to show the current ability of the printer to print. The Error History report prints information on up to the last 42 printer errors that occurred.

To print information pages:

1.On the printer control panel, press the Menu button.

2.At Information Pages, press the OK button.

120Phaser 6500 Color Laser Printer User Guide

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Xerox 6500 manual Troubleshooting Overview, Error and Status Messages, PrintingScout Alerts, Online Support Assistant

6500 specifications

The Xerox 6500 series, including the 6505DN, 6130N, 6125N, and 6140N, represents a remarkable line of color multifunction printers designed to enhance productivity in various business environments. Each model is equipped with advanced features and technologies that cater to different printing needs, making them suitable for both small and medium-sized businesses.

The Xerox 6500 printers are known for their fast printing speeds, with the ability to print up to 36 pages per minute, ensuring quick turnaround times for high-volume printing tasks. The 6505DN variant adds duplex (double-sided) printing capabilities, helping to save on paper costs and contribute to environmental sustainability.

All models in this series utilize solid ink technology, which provides vibrant color prints while reducing waste compared to traditional laser printers. Solid ink cartridges are more environmentally friendly and result in lower waste, as they come in small, easily recyclable sticks instead of bulky cartridges.

Each printer also comes with an intuitive control panel featuring a color touchscreen interface, allowing users to navigate through functions with ease. The user-friendly design simplifies the process of printing, copying, faxing, and scanning, streamlining workflow in busy office settings.

Connectivity is another strength of the Xerox 6500 series. These printers support various connectivity options, including USB, Ethernet, and Wi-Fi, making it easy to integrate them into a networked environment. Additionally, mobile printing capabilities facilitate printing directly from smartphones and tablets — a vital feature in today’s mobile-first world.

The Xerox 6130N, 6125N, and 6140N models cater to slightly different usage scenarios. The 6130N is ideal for personal use or small teams, focusing on cost efficiency and compact design. The 6125N balances speed and print quality for small offices, while the 6140N targets businesses demanding higher volume and speed without compromising print quality.

Overall, the Xerox 6500 series stands out in the marketplace for its combination of speed, quality, and eco-conscious printing technology. Ideal for diverse business requirements, these models encourage productivity and make high-quality printing accessible to all office environments. Whether users prioritize speed or eco-friendliness, they are likely to find a suitable option within this innovative lineup.