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Xerox 6500 manual Troubleshooting Overview, Error and Status Messages, PrintingScout Alerts

Models: 6500

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Troubleshooting

Troubleshooting Overview

This section includes:

•Error and Status Messages on page 120

•PrintingScout Alerts on page 120

•Online Support Assistant on page 120

•Information Pages on page 120

•More Information on page 121

Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.

Error and Status Messages

The printer control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.

For details, see Control Panel Messages on page 122.

PrintingScout Alerts

The PrintingScout utility automatically checks the printer status when you send a print job. If the printer is unable to print, PrintingScout displays an alert on your computer screen to let you know that the printer needs attention. Install PrintingScout from the Software and Documentation disc that came in the documentation packet with your printer. For details, see Installing PrintingScout on page 40.

Note: PrintingScout is a Windows-only application.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation, and more.

To access the Online Support Assistant, go to www.xerox.com/office/6500support.

Information Pages

Two information pages in the printer, the Demo Page and the Error History report, can help with troubleshooting certain problems. The Demo Page prints an image using all printer colors to show the current ability of the printer to print. The Error History report prints information on up to the last 42 printer errors that occurred.

To print information pages:

1.On the printer control panel, press the Menu button.

2.At Information Pages, press the OK button.

120Phaser 6500 Color Laser Printer User Guide

Image 120

Xerox 6500 manual Troubleshooting Overview, Error and Status Messages, PrintingScout Alerts, Online Support Assistant

Contents

Xerox Phaser Xerox PhaserUser Guide Guide dutilisation Color Laser PrinterDocument version1.0 February 1 Safety 2 Features3 Installation and Setup Contents4 Printing Configuring Network Settings6 Maintenance 5 Control Panel Menus250-Sheet Feeder Tray 2 Settings Navigating the Control Panel Menus7 Troubleshooting 8 Printer SpecificationsManaging the Printer with CentreWare Internet Services Printing the Print Volume ReportA Regulatory Information B Recycling and DisposalElectromagnetic Interference United States FCC Regulations Contents 8 Phaser 6500 Color Laser Printer User GuideSafety1 Electrical Safety on page Operational Safety on pageMaintenance Safety on page Printer Symbols on page This chapter includesElectrical Safety Laser SafetyPower Cord General GuidelinesDo not place objects on the power cord Operational Safety Operational GuidelinesOzone Release Printer LocationPrinter Supplies Maintenance Safety Cleaning the Printer on page Moving the Printer on pageSee also Do not use aerosol cleaners. Clean with a dry, lint-free cloth onlyPrinter Symbols SymbolDescription Safety 16 Phaser 6500 Color Laser Printer User GuideFeatures2 Parts of the Printer on page Configurations and Options on pageCentreWare Internet Services on page More Information on page Energy Saver Mode on page Information Pages on pageParts of the Printer Front ViewFront View on page Rear View on page Internal Components on page Control Panel on pageRear View Internal ComponentsPhaser 6500DN Printer 8. Status indicator light Control Panel6. Navigation/Menu select buttons Configurations and Options ConfigurationsStandard Features Configurations on page Standard Features on pageOptional Features Printer Specifications on page Enabling Optional Features on pageSee also Setting the Power Saver Time Setting the Power Saver Time on pageEnergy Saver Mode Exiting Energy Saver ModeConfiguration Page Configuration Page on pageInformation Pages Menu MapCentreWare Internet Services Accessing CentreWare Internet ServicesMore Information InformationSource Installation and Setup Installation and Setup Overview on pageConnecting the Printer on page Configuring Network Settings on page Installing the Print Drivers on page Installing PrintingScout on pageInstallation and Setup Overview Selecting a Location for the Printer RequirementClearance Connecting the Printer Connecting to a NetworkChoosing a Connection Method on page Connecting to a Network on page Connecting using USB on pageConnecting using USB Configuring Network Settings Changing the IP Address Using CentreWare Internet Services on pageAbout TCP/IP and IP Addresses Assigning the IP Address of the Printer3. At Network Setup, press OK Allowing the IP Address to be Assigned AutomaticallyAssigning the IP Address Manually 6. At Get IP Address, press OKChanging the IP Address Using CentreWare Internet Services See alsoFinding the IP Address of Your Printer 3. At Network Setup, press OKInstalling the Print Drivers Installing the Print Drivers for Windows on pageInstalling the Print Driver for Macintosh OS X on page Operating System RequirementsAvailable Drivers Print DriverSource The Printer Command Language PCL driver canInstalling the Print Drivers for Windows Installing the Print Driver for Macintosh OSSet Printer As Default optional Print a Test Page 3. Click Phaser 6500 InstallerAdding the Printer for Macintosh OS X Version 10.5 and Later To Add the PrinterSee also Installing PrintingScout Checking Printer Status with PrintingScout on pageSee also Enabling Optional Features Enabling Optional Features for the Windows PostScript DriverEnabling Optional Features for a Network-Connected Printer Enabling Optional Features for a USB Connected PrinterEnabling Optional Features for the Windows PCL Driver Enabling Optional Features for a USB Cable-Connected Printer4. Click the Get Information from Printer button Enabling Optional Features for a Network-Connected PrinterEnabling Optional Features for Macintosh OS X 10.5 and Later Enabling Optional Features for LinuxInstallation and Setup 44 Phaser 6500 Color Laser Printer User GuideSetting Paper Types and Sizes on page Printing Using Secure Print on pagePrinting Using Proof Print on page Printing4Supported Paper and Media Paper Usage GuidelinesPaper Usage Guidelines on page Paper That Can Damage Your Printer on pagePaper That Can Damage Your Printer Paper Storage GuidelinesLoading Paper on page Paper Jams on page See alsoSupported Paper Tray250-Sheet Feeder Tray Manual Feed SlotPaper Type and Weight Paper SizeDuplex Unit 2-Sided Printing Paper Type and WeightPaper Type and Weight Manual Feed SlotLoading Paper Loading Paper in TrayLoading Paper in Tray 1 on page Loading Paper in the Manual Feed Slot on pageTo load paper in Tray Loading Paper in the Manual Feed Slot Setting Paper Types and Sizes on pageSee also To load paper in the manual feed slot Loading Paper in the 250-Sheet Feeder Tray p6500-0146. Place the paper into the tray with the print side face up Setting Paper Types and Sizes on page 8. Insert the tray back into the printer until it stopsSee also p6500-010Setting Paper Types and Sizes Setting the Paper TypeSetting the Paper Size Setting the Paper Type on page Setting the Paper Size on page6. Press the Return button when finished 5. Select the paper size and then press OKPrinting User GuideSelecting Printing Defaults in Windows Selecting Printing Defaults in Windows on pageSelecting Printing Options Selecting Printing Options for an Individual Job in Windows on pageSelecting Printing Defaults in Windows for a Shared Network Printer Selecting Printing Options for an Individual Job in WindowsPrinting Options for Windows PostScript Driver on page Printing Options for Windows PCL Driver on pagePrinting Options for Windows PostScript Driver Driver TabPrinting Option Printing Options for Windows PCL Driver Driver TabPrinting Option Output Format, TrueType Font Download Method, PostScript LanguageDriver Tab Printing OptionSelecting Printing Options for an Individual Job in Macintosh Printing Options for Macintosh OS X Version 10.5 or LaterDriver Tab Printing OptionDriver Drop-Down Title Printing OptionsDriver Drop-Down Title Printing OptionsPrinting Envelopes using the PostScript Driver on page Printing Envelopes using the PCL Driver on pagePrinting on Specialty Media Printing EnvelopesPrinting Envelopes from Tray Printing Envelopes using the PostScript Driver Printing Envelopes from the Manual Feed Slotp6500-017 Printing Envelopes using the PCL Driver Printing LabelsGuidelines for Printing Labels Guidelines for Printing Labels on pagePrinting Labels from Tray Printing Labels from the Manual Feed SlotPrinting on Glossy Cardstock Guidelines for Printing on Glossy CardstockGuidelines for Printing on Glossy Cardstock on page Printing on Glossy Cardstock from Tray 1 on pagePrinting on Glossy Cardstock from Tray Printing on Glossy Cardstock from the Manual Feed Slotp6500-021 Printing on Cardstock Guidelines for Printing on CardstockPrinting on Cardstock from Tray Guidelines for Printing on Cardstock on pagePrinting on Cardstock from the Manual Feed Slot Printing Custom Sizes Defining Custom Paper SizesDefining the Custom Page Size in the PostScript Driver Defining Custom Paper Sizes on pagePrinting on Custom-size Paper Using the PostScript Driver on page Printing on Custom-size PaperCreating a Custom Paper Size for the PostScript Driver Creating a Custom Paper Size for the PCL DriverPrinting on Custom-size Paper Using the PostScript Driver Printing on Custom-size Paper Using the PCL DriverPrinting on Custom-size Paper Using the PCL Driver on page Printing on Both Sides of the Paper Automatic 2-Sided Printing GuidelinesBinding Edge Options Automatic 2-Sided Printing Guidelines on pageAutomatic 2-Sided Printing Manual 2-Sided PrintingPerforming Manual 2-sided Printing from Tray Performing Manual 2-sided Printing from Tray 1 on pagePerforming Manual 2-sided Printing from the Manual Feed Slot Printing Using Secure Print Setting Up a Secure Print JobSetting Up a Secure Print Job on page Printing a Secure Print Job on pagePrinting a Secure Print Job Setting Up a Secure Print Job on pageSee also Storing a Print Job in Memory Printing a Stored JobEnabling Optional Features on page See alsoPrinting Using Proof Print Setting Up a Proof Print JobSetting Up a Proof Print Job on page Printing a Proof Print Job on page 88 NotesPrinting a Proof Print Job Setting Up a Proof Print Job on pageSee also Admin Menu on page Tray Settings Menu on page Control Panel MenusNavigating the Control Panel Menus on page Information Pages Menu on page Billing Meters on pageNavigating the Control Panel Menus IconName Controls access to the menus or the print screenContents Information Pages MenuInformation Page Information Pages on pageBilling Meters Checking Print Job Status on page Checking Page Counts on pageDescription See alsoAdmin Menu Network Setup MenuNetwork Setup Menu on page USB Setup Menu on page System Setup Menu on page Maintenance Mode Menu on pageUSB Setup Menu Use this menu to configure the USB portDescription DescriptionSystem Setup Menu see Setting the Power Saver Time on pageDescription Description Maintenance Mode Menu Use this menu to configure color registration and to reset defaultsDescription DescriptionPCL Setup Menu DescriptionDescription Description PostScript Setup Menu DescriptionControl Panel Menu DescriptionTray Settings Menu Tray 1 SettingsDescription 250-Sheet Feeder Tray 2 Settings DescriptionDescription Description Maintenance6 Cleaning the Printer on page Ordering Supplies on pageManaging the Printer on page Checking Page Counts on page Moving the Printer on pageCleaning the Printer General PrecautionsGeneral Precautions on page Cleaning the Exterior on page Cleaning the Interior on pageCleaning the Exterior Cleaning the InteriorRoutine Maintenance Items Consumables on page Routine Maintenance Items on pageWhen to Order Supplies on page Recycling Supplies on page Ordering SuppliesWhen to Order Supplies Recycling SuppliesRecycling and Disposal on page See alsoManaging the Printer with CentreWare Internet Services Accessing CentreWare Internet ServicesManaging the Printer with CentreWare Internet Services on page Checking Printer Status using Email on pageUsing Online Help Installing PrintingScout on pageChecking Printer Status with PrintingScout Checking Print Job StatusChecking Printer Status using Email Configuring Email AlertsConfiguring Email Alerts on page Using Commands in Email Text on page Using Commands in Email Text CommandExamples of Commands Parameter#Password admin #SetMsgAddr service@xerox.com Printing the Print Volume Report Printing the Print Volume Report on pageChecking Page Counts Viewing the Billing MeterManaging the Printer with CentreWare Internet Services on page See alsoInformation Pages on page Moving the Printer When moving the printer Troubleshooting7 Troubleshooting Overview on page Control Panel Messages on pageProblems with the Printer on page Print-Quality Problems on page Cleaning the Imaging Unit and Laser Lens on pageTroubleshooting Overview Error and Status MessagesError and Status Messages on page PrintingScout Alerts on page PrintingScout AlertsMore Information ResourceLink Supply Status Messages on page Error Messages on page Condition/Reason/SolutionControl Panel Messages Supply Status MessagesError Messages MessageCondition/Reason/Solution Condition/Reason/SolutionCondition/Reason/Solution Press the Back Arrow button to open the Walk-Up Features menu andMessage Problems with the Printer SymptomReason/Solution Symptom Reason/SolutionInstallation and Setup on page Cancel buttonSymptom Reason/SolutionGuidelines on page 47, and Paper Usage Guidelines on page Print-Quality Problems SolutionSymptom CauseCause SymptomSolution details, see Supported Paper onSymptom Solutiondetails, see Cleaning the Imaging Unit CauseSymptom SolutionCause Imaging Unit and Laser Lens onSymptom SolutionCause Registration on pageCleaning the Imaging Unit and Laser Lens 7. Remove the imaging unit 10. Reinstall the imaging unit Performing an Automatic Color Registration Adjustment Performing an Automatic Color Registration Adjustment on pagePerforming a Manual Color Registration Adjustment on page Color RegistrationPerforming a Manual Color Registration Adjustment Printing the Color Registration Correction Chart1. Printing the Color Registration Correction Chart on page Determining the Color Registration ValuesEntering Color Registration Value 9. When the registration value adjustments are complete, press OK Color Balance Paper Jams Preventing Paper JamsPreventing Paper Jams on page Clearing Paper Jams on page Clearing Paper Jams Clearing Long Paper JamsClearing Jams at Tray Clearing Long Paper Jams on page Clearing Jams at Tray 1 on pageClearing Jams at the Manual Feed Slot Clearing Jams at the Fuser Clearing Jams at the 250-Sheet Feeder Clearing Jams at the Duplex Unitp6500-043 p6500-031 p6500-030Printer Specifications Physical Specifications on page Environmental Specifications on pageElectrical Specifications on page Performance Specifications on page Physical Specifications Weights and DimensionsSpecifications PartEnvironmental Specifications TemperatureRelative Humidity ElevationElectrical Specifications Power SourcePower Consumption Performance Specifications SpecificationNotePrint speed can decrease due to paper type, paper Printer Specifications 152 Phaser 6500 Color Laser Printer User GuideMaterial Safety Data Sheets on page Regulatory InformationElectromagnetic Interference on page Electromagnetic Interference United States FCC RegulationsCanada Regulations European Union Other Regulations Turkey RoHS RegulationMaterial Safety Data Sheets For Material Safety Data information regarding your printer, go to158 Phaser 6500 Color Laser Printer User Guide Regulatory InformationRecycling and Disposal All CountriesNorth America Other CountriesDomestic/Household Environment Professional/Business Environment160 Phaser 6500 Color Laser Printer User Guide Recycling and DisposalNote for the Battery Symbol Battery RemovalBusiness Users in the European Union Outside the European Union162 Phaser 6500 Color Laser Printer User Guide Recycling and Disposal