Chapter 34 Troubleshooting
I cannot Telnet to the ZyXEL Device.
1See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.
2Check the service control settings for Telnet. See Chapter 22 on page 265.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware.
1See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.
2Check the service control settings for FTP. See Chapter 22 on page 265.
34.3Internet Access
I cannot access the Internet.
1Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 1.6 on page 28 and Section 1.7 on page 29.
2Make sure you entered your ISP account information correctly in the Network Settings > Broadband screen. These fields are
3If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in the ZyXEL Device and your wireless client and that the wireless settings in the wireless client are the same as the settings in the ZyXEL Device.
4Disconnect all the cables from your device, and follow the directions in Section 1.6 on page 28 again.
5If the problem continues, contact your ISP.
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