Chapter 34 Troubleshooting

I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL Device), but my Internet connection is not available anymore.

1Your session with the ZyXEL Device may have expired. Try logging into the ZyXEL Device again.

2Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 1.6 on page 28 and Section 1.7 on page 29.

3Turn the ZyXEL Device off and on.

4If the problem continues, contact your ISP.

34.4Wireless Internet Access

What factors may cause intermittent or unstabled wireless connection? How can I solve this problem?

The following factors may cause interference:

Obstacles: walls, ceilings, furniture, and so on.

Building Materials: metal doors, aluminum studs.

Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless devices.

To optimize the speed and quality of your wireless connection, you can:

Move your wireless device closer to the AP if the signal strength is low.

Reduce wireless interference that may be caused by other wireless networks or surrounding wireless electronics such as cordless phones.

Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and the wireless client.

Reduce the number of wireless clients connecting to the same AP simultaneously, or add additional APs if necessary.

Try closing some programs that use the Internet, especially peer-to-peer applications. If the wireless client is sending or receiving a lot of information, it may have too many programs open that use the Internet.

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VSG1432-B101 Series User’s Guide