Blackberry 4.1.4 manual Choosing a BlackBerry Device Software upgrade option

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1: Planning to upgrade your BlackBerry environment

Upgrading to BlackBerry Device Software Version 4.1 and later

When you upgrade the BlackBerry Enterprise Server you might also want to upgrade the BlackBerry Device Software so that users can use the BlackBerry Enterprise Server Version 4.1.4 features.

You are not required to upgrade the BlackBerry Device Software. The BlackBerry Enterprise Server Version 4.1.4 supports BlackBerry devices that are running BlackBerry Device Software Version 4.0.x and earlier.

You can upgrade only BlackBerry devices with 32 MB of flash memory to BlackBerry Device Software Version 4.1.

To upgrade the BlackBerry Device Software, you must connect a BlackBerry device to a computer. You cannot distribute the BlackBerry Device Software over the wireless network. If users’ BlackBerry devices are running BlackBerry Device Software Version 4.0 or later, wireless synchronization occurs after the BlackBerry Enterprise Server upgrade completes. Visit www.blackberry.com/knowledgecenterpublic to read article KB-04295 for more information about which software versions cause an automatic wireless synchronization to occur.

Choosing a BlackBerry Device Software upgrade option

Upgrade option	Description
Enable users to upgrade	This upgrade process
the BlackBerry Device	requires you to install the
Software at their	BlackBerry Device
computers.	Software and the
	BlackBerry Application
	Loader in a shared
	network drive that is
	accessible by computers in
	your organization.

Advantages	Disadvantages		User impact
• you can use a shared	•	you cannot manage	• users must have either
network drive to make		BlackBerry Device	the BlackBerry®
the BlackBerry Device		Software upgrades	Desktop Software
Software upgrade		using software	Version 3.6 or later or
available to users		configurations	the BlackBerry
• you can enable users	• you cannot force users		Handheld Manager
to upgrade their		to upgrade their	Version 3.6 or later
BlackBerry devices at		BlackBerry Device	installed on their
their computers by		Software	computers
sending them a link to	•	this upgrade process
the BlackBerry Device		increases network
Software installation		traffic to the network
files		drive
• you can automate the

BlackBerry Device Software upgrade loading process to remove user interaction for USB BlackBerry devices

• you can upgrade BlackBerry devices remotely

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Contents BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgradeAdd the BlackBerry Device Software to the network drive Assign a software configuration to a user optionalConfirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Start with a clean To start because it Old BlackBerry If you upgrade from a Device SoftwareAccounts and server Environment Sends new service Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option BlackBerry Device To upgrade their Upgrade optionYou can install You must distribute Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page See Checklists Description ReferenceServer software requirements BlackBerry Enterprise ServerBlackBerry Enterprise Server installation Checklist Operating system requirementsYour Microsoft Windows installation media ConsiderationsInformation Checklist Security support requirementsChecklist Virtual machine support requirements Checklist Multilanguage support requirementsChecklist Additional software requirements System requirements for your corporate environmentChecklist Messaging and collaboration environment settings Checklist Network environment settingsChecklist Instant messaging environment settings Checklist Database environment settings Checklist Terminal service settingsSystem requirements for remote components Service Checklist BlackBerry MDS Services system requirementsSystem Considerations Requirement Operating System requirement Operating system Support Support SecurityEnterprise Server installation Checklist BlackBerry Attachment Service system requirementsThat you can view the online help Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements You plan to install the BlackBerry Collaboration Service Windows installation mediaCollaboration Certificates on Microsoft Live Communications ServerConfiguration list from the Configuration container Action Procedure Export the BlackBerry Enterprise ServerSave the server configuration information to a text file Double-click the setup.exe filePerform system maintenance Back up system information Registry settings Registry EditorSynchronize BlackBerry device capabilities Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page For server errors Any changes to the BlackBerry Configuration DatabaseAccount information Migrating user accountsSynchronize BlackBerry device capabilities Parameter Procedure Type the database name Back up the BlackBerry Configuration DatabaseAuthentication. By default, this parameter is set to False Page Microsoft Knowledge Base articles Setting database permissionsServices installations Assign System Administrator permissionSet Microsoft SQL Server permissions Database notification systemPerform system maintenance Back up system information Checklist Confirm the upgrade requirementsAdministration extensions on page 31 for more information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more informationStep Migrate the user accountsMigrating users Stop the old BlackBerry Enterprise ServerMust be the same Start the new BlackBerry Enterpriser Server Resolving issues during the upgradeReactivate user accounts Media, and select the file CompleteMedia for Microsoft .NET Framework version Which the BlackBerry Collaboration Service is installed Resolving issues after the upgradeManaging a mixed-version environment Phased upgradesSample supported mixed-version environment Sample unsupported mixed-version environment Proxy settingsBlackBerry Domain to Version 4.1.4, if applicable BlackBerry Domain so that it upgrades to VersionMore information On page 45 for more informationNew BlackBerry Configuration Database Log in to your computer using the BESAdmin service accountVersion 4.1.4 using an in-place process Existing onesPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation passwordDevice Create a software configurationUsers list, click a user Software Version 4.0 or laterUpgrade the BlackBerry Device Software Assign a software configuration to a user optionalClick Load Handheld Interactive Lower pane, check the user’s system status message Confirm that the upgrade is successfulForce the BlackBerry Device Software upgrade Push the installation files to user computersManager is installed Troubleshooting the BlackBerry device upgradeStart Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada