Blackberry 4.1.4 manual Log in to your computer using the BESAdmin service account, Existing ones

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7: Upgrading the BlackBerry Enterprise Server using a phased process

Example 2: Upgrade BlackBerry Enterprise Servers at Version 4.0 and earlier using a phased process

The following tasks show how to upgrade several BlackBerry Enterprise Servers at Version 4.0 and earlier including the optional creation of a new BlackBerry Configuration Database.

Upgrade the BlackBerry Enterprise Server at Version 4.0 and earlier and create a new BlackBerry Configuration Database

You do not have to replace the existing BlackBerry Configuration Database before you perform the upgrade; doing so results in more administrative tasks. However, you might choose to make this change as part of an update to your overall BlackBerry environment (for example, a change in hardware).

>Perform the following actions:

Action

Procedure

Install the BlackBerry Enterprise Server Version 4.1.4

1.

Log in to your computer using the BESAdmin service account.

on a new computer.

2.

Double-click the setup.exe file.

 

 

3.

Complete the instructions on the screen.

 

4.

When prompted to restart the computer, click Yes.

 

5.

Log in using the same account that you used for the setup program.

 

6.

Complete the instructions on the screen.

 

7.

When prompted to provide information for the BlackBerry Configuration

 

 

Database, specify a new BlackBerry Configuration Database instead of the

 

 

existing one(s).

Remove user accounts from the BlackBerry Enterprise

1.

Inform users that they must perform the following actions:

Server Version 4.0 or earlier.

 

• back up their BlackBerry device

 

 

• clear their Blackberry device

 

2.

Remove user accounts from the BlackBerry Enterprise Server.

Add user accounts to the new BlackBerry Enterprise

1.

Add user accounts to the new BlackBerry Enterprise Server.

Server Version 4.1.4. Any BlackBerry device options

2.

Activate users’ BlackBerry devices over the wireless network.

that are stored in the BlackBerry Configuration

 

 

Database are lost when you add user accounts to the

 

 

new BlackBerry Configuration Database.

 

 

Upgrade the empty BlackBerry Enterprise Server to

1.

Upgrade the BlackBerry Enterprise Server to Version 4.1.4. See “Upgrading

Version 4.1.4 using an in-place process.

 

the BlackBerry Enterprise Server using an in-place process” on page 45 for

 

 

more information.

 

2.

When prompted to provide information for the BlackBerry Configuration

 

 

Database, specify the new BlackBerry Configuration Database Version 4.1.4

 

 

to create a BlackBerry Domain.

 

 

 

Remove and add user accounts to the BlackBerry Enterprise Servers Version 4.1.4 and upgrade the empty BlackBerry Enterprise Servers until all BlackBerry Enterprise Servers in the BlackBerry Domain are running Version 4.1.4.

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Contents BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgradeAdd the BlackBerry Device Software to the network drive Assign a software configuration to a user optionalConfirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Minimal service BlackBerry devices Old BlackBerry If you upgrade from a Device SoftwareStart with a clean To start because it Accounts and server Environment Sends new serviceChoosing a BlackBerry Device Software upgrade option Advantages Disadvantages User impact You can monitor Upgrade optionBlackBerry Device To upgrade their You can install You must distributeAdditional upgrade resources Page BlackBerry Enterprise Server Checklists Description ReferenceSee Server software requirementsConsiderations Checklist Operating system requirementsBlackBerry Enterprise Server installation Your Microsoft Windows installation mediaInformation Checklist Security support requirementsSystem requirements for your corporate environment Checklist Multilanguage support requirementsChecklist Virtual machine support requirements Checklist Additional software requirementsChecklist Instant messaging environment settings Checklist Network environment settingsChecklist Messaging and collaboration environment settings Checklist Database environment settings Checklist Terminal service settingsSystem requirements for remote components System Considerations Requirement Operating Checklist BlackBerry MDS Services system requirementsService System requirement Operating system Support Support SecurityThat you can view the online help Checklist BlackBerry Attachment Service system requirementsEnterprise Server installation Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Certificates on Microsoft Live Communications Server Windows installation mediaYou plan to install the BlackBerry Collaboration Service CollaborationDouble-click the setup.exe file Action Procedure Export the BlackBerry Enterprise ServerConfiguration list from the Configuration container Save the server configuration information to a text filePerform system maintenance Back up all the registry keys Registry settings Registry EditorBack up system information Synchronize BlackBerry device capabilitiesBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Migrating user accounts Any changes to the BlackBerry Configuration DatabaseFor server errors Account informationSynchronize BlackBerry device capabilities Authentication. By default, this parameter is set to False Back up the BlackBerry Configuration DatabaseParameter Procedure Type the database name Page Microsoft Knowledge Base articles Setting database permissionsDatabase notification system Assign System Administrator permissionServices installations Set Microsoft SQL Server permissionsDatabase permissions on page 43 for more information Checklist Confirm the upgrade requirementsPerform system maintenance Back up system information Administration extensions on page 31 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more informationStep Migrate the user accountsMust be the same Stop the old BlackBerry Enterprise ServerMigrating users Reactivate user accounts Resolving issues during the upgradeStart the new BlackBerry Enterpriser Server Media for Microsoft .NET Framework version CompleteMedia, and select the file Which the BlackBerry Collaboration Service is installed Resolving issues after the upgradeManaging a mixed-version environment Phased upgradesSample supported mixed-version environment Sample unsupported mixed-version environment Proxy settingsOn page 45 for more information BlackBerry Domain so that it upgrades to VersionBlackBerry Domain to Version 4.1.4, if applicable More informationExisting ones Log in to your computer using the BESAdmin service accountNew BlackBerry Configuration Database Version 4.1.4 using an in-place processPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation passwordSoftware Version 4.0 or later Create a software configurationDevice Users list, click a userClick Load Handheld Interactive Assign a software configuration to a user optionalUpgrade the BlackBerry Device Software Lower pane, check the user’s system status message Confirm that the upgrade is successfulForce the BlackBerry Device Software upgrade Push the installation files to user computersMotion\Apploader\loader.exe Troubleshooting the BlackBerry device upgradeManager is installed StartPage Research In Motion Limited Published in Canada