Blackberry 4.1.4 manual Create a software configuration, Device, Users list, click a user

Page 64

BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide

Confirm that the BlackBerry Device Software upgrade is successful

>Perform one of the following actions:

	Action	Procedure
	Confirm the upgrade for users who	>	Instruct users to confirm the BlackBerry Device Software version installed on the BlackBerry
	are running the BlackBerry Device		device.
	Software Version 3.6.		• In the BlackBerry device options, click About.
			• Confirm the wireless handheld version.
	Confirm the upgrade for users who	1.	In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
	are running the BlackBerry Device	2.	In the Users list, click a user.
	Software Version 4.0 or later.	2.	In the Users list, click a user.
	Software Version 4.0 or later.	3.	In the lower pane, confirm the BlackBerry Device Software version.
		3.

Upgrading the BlackBerry Device Software at a central computer or kiosk

Use this upgrade method to define a software configuration for BlackBerry devices in your organization. In the software configuration, point to the shared network location of the BlackBerry Device Software that you want to install on a specific BlackBerry device model.

Checklist: Confirm the upgrade requirements

Considerations

Verify that the central computer or kiosk can access the network drive.

Verify that the network drive is in close proximity to the central computer or kiosk to decrease bandwidth over your corporate LAN.

Copy the software to other regional network drives, if applicable in your environment.
Verify that the <drive:>\Program Files\Common Files\Research In Motion folder is shared with read-only permissions.

Add the BlackBerry Device Software to the network drive

1.Obtain the BlackBerry Device Software installation file from your service provider.

2.Copy the BlackBerry Device Software installation file to the network drive.

3.On the network drive, double-click the .exe file.

4.Complete the installation.

5.Verify that the files are in <drive:>\Program Files\Common Files\Research In Motion\Shared\Loader Files\.

Create a software configuration

1.In the BlackBerry Manager, in the left pane, click BlackBerry Domain.

2.On the Software Configurations tab, click Add New Configuration.

3.In the Configuration Name field, type a name for the configuration.

64

Image 64

Contents Version Upgrade Guide BlackBerry Enterprise Server for Microsoft ExchangePage Research In Motion Limited Phillip StreetPage Contents Configuring your environment Troubleshooting the BlackBerry Enterprise Server upgrade Upgrading BlackBerry Device SoftwareAssign a software configuration to a user optional Add the BlackBerry Device Software to the network driveUpgrading to BlackBerry Enterprise Server Version Confirm the version from which you are upgradingPage Choosing a BlackBerry Enterprise Server upgrade option Old BlackBerry If you upgrade from a Device Software Start with a clean To start because itAccounts and server Environment Sends new service Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option Upgrade option BlackBerry Device To upgrade theirYou can install You must distribute Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page Checklists Description Reference SeeServer software requirements BlackBerry Enterprise ServerChecklist Operating system requirements BlackBerry Enterprise Server installationYour Microsoft Windows installation media ConsiderationsChecklist Security support requirements InformationChecklist Multilanguage support requirements Checklist Virtual machine support requirementsChecklist Additional software requirements System requirements for your corporate environmentChecklist Messaging and collaboration environment settings Checklist Network environment settingsChecklist Instant messaging environment settings Checklist Terminal service settings Checklist Database environment settingsSystem requirements for remote components Service Checklist BlackBerry MDS Services system requirementsSystem Considerations Requirement Operating System requirement Operating system Support Security SupportEnterprise Server installation Checklist BlackBerry Attachment Service system requirementsThat you can view the online help Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Windows installation media You plan to install the BlackBerry Collaboration ServiceCollaboration Certificates on Microsoft Live Communications ServerAction Procedure Export the BlackBerry Enterprise Server Configuration list from the Configuration containerSave the server configuration information to a text file Double-click the setup.exe filePerform system maintenance Registry settings Registry Editor Back up system informationSynchronize BlackBerry device capabilities Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Any changes to the BlackBerry Configuration Database For server errorsAccount information Migrating user accountsSynchronize BlackBerry device capabilities Parameter Procedure Type the database name Back up the BlackBerry Configuration DatabaseAuthentication. By default, this parameter is set to False Page Setting database permissions Microsoft Knowledge Base articlesAssign System Administrator permission Services installationsSet Microsoft SQL Server permissions Database notification systemChecklist Confirm the upgrade requirements Perform system maintenance Back up system informationAdministration extensions on page 31 for more information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process Mobile Data Service on page 39 for more information 36 for more informationMigrate the user accounts StepMigrating users Stop the old BlackBerry Enterprise ServerMust be the same Start the new BlackBerry Enterpriser Server Resolving issues during the upgradeReactivate user accounts Media, and select the file CompleteMedia for Microsoft .NET Framework version Resolving issues after the upgrade Which the BlackBerry Collaboration Service is installedPhased upgrades Managing a mixed-version environmentSample supported mixed-version environment Proxy settings Sample unsupported mixed-version environmentBlackBerry Domain so that it upgrades to Version BlackBerry Domain to Version 4.1.4, if applicableMore information On page 45 for more informationLog in to your computer using the BESAdmin service account New BlackBerry Configuration DatabaseVersion 4.1.4 using an in-place process Existing onesPage Checklist Confirm the upgrade requirements Add the BlackBerry Device Software to the network drivePage Create and send a wireless enterprise activation password Send the upgrade instructions to BlackBerry device usersCreate a software configuration DeviceUsers list, click a user Software Version 4.0 or laterUpgrade the BlackBerry Device Software Assign a software configuration to a user optionalClick Load Handheld Interactive Confirm that the upgrade is successful Lower pane, check the user’s system status messagePush the installation files to user computers Force the BlackBerry Device Software upgradeTroubleshooting the BlackBerry device upgrade Manager is installedStart Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada