Blackberry 4.1.4 manual

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BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide

3.On the network drive, double-click the .exe file.

4.Complete the installation.

5.Verify that the files are in <drive:>\Program Files\Common Files\Research In Motion\Shared\Loader Files\.

Confirm that the BlackBerry Application Loader Version 4.1 appears in the network drive (recommended)

1.On the network drive, browse to <drive:>\Program Files\Common Files\Research In Motion\AppLoader.

2.Right-click loader.exe. Click Properties.

3.On the Version tab, verify that the version number of the loader.exe file is 4.1 or later.

4.If the loader.exe file version number is earlier than 4.1, visit www.blackberry.com/support/downloads/ to obtain the Version 4.1 software.

Distribute the BlackBerry Desktop Software installation files (if required)

If BlackBerry device users do not have the BlackBerry Desktop Software Version 3.6 or later installed on their computers, send the BlackBerry Desktop Software to their computers.

You can customize and distribute the BlackBerry Desktop Software installation file to force settings and install the software automatically on users’ computers or you can install the BlackBerry Device Manager on user computers using standard .msi installation parameters.

Option 1: Send the BlackBerry Device Manager installation file to user computers

Send users the BlackBerry Device Manager to enable them to perform actions such as charging their BlackBerry devices, synchronizing organizer items through the BlackBerry Router, and upgrading BlackBerry Device Software without you having to distribute large BlackBerry Desktop Software installation files over the corporate LAN.

If users have the BlackBerry Desktop Manager installed on their computers and you distribute the BlackBerry Device Manager to their computers, the BlackBerry Desktop Manager is removed automatically.

1.Visit www.blackberry.com/support/downloads/ to obtain the BlackBerry Device Manager Version 4.1 installation file.

2.Copy the BlackBerry Device Manager installation file to the network drive.

3.In an email message, add the path to the BlackBerry Device Manager installation file on the network drive. Instruct users to click the blackberry device manager v4.1.msi file.

Option 2: Send the BlackBerry Desktop Software installation file to user computers

Send users the full BlackBerry Desktop Software to enable them to synchronize organizer items and manage message redirection. If users have installed the S/MIME Support Package on their BlackBerry devices, send them the BlackBerry Desktop Software. They require the certificate synchronization tool of the BlackBerry Desktop Software to synchronize certificates and private keys.

1.Visit www.blackberry.com/support/downloads/ to obtain the BlackBerry Desktop Software installation files.

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Contents Version Upgrade Guide BlackBerry Enterprise Server for Microsoft ExchangePage Research In Motion Limited Phillip StreetPage Contents Configuring your environment Troubleshooting the BlackBerry Enterprise Server upgrade Upgrading BlackBerry Device SoftwareAssign a software configuration to a user optional Add the BlackBerry Device Software to the network driveUpgrading to BlackBerry Enterprise Server Version Confirm the version from which you are upgradingPage Choosing a BlackBerry Enterprise Server upgrade option Accounts and server Environment Sends new service Old BlackBerry If you upgrade from a Device SoftwareStart with a clean To start because it Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option You can install You must distribute Upgrade optionBlackBerry Device To upgrade their Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page Server software requirements Checklists Description ReferenceSee BlackBerry Enterprise ServerYour Microsoft Windows installation media Checklist Operating system requirementsBlackBerry Enterprise Server installation ConsiderationsChecklist Security support requirements InformationChecklist Additional software requirements Checklist Multilanguage support requirementsChecklist Virtual machine support requirements System requirements for your corporate environmentChecklist Instant messaging environment settings Checklist Network environment settingsChecklist Messaging and collaboration environment settings Checklist Terminal service settings Checklist Database environment settingsSystem requirements for remote components System Considerations Requirement Operating Checklist BlackBerry MDS Services system requirementsService System requirement Operating system Support Security SupportThat you can view the online help Checklist BlackBerry Attachment Service system requirementsEnterprise Server installation Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Collaboration Windows installation mediaYou plan to install the BlackBerry Collaboration Service Certificates on Microsoft Live Communications ServerSave the server configuration information to a text file Action Procedure Export the BlackBerry Enterprise ServerConfiguration list from the Configuration container Double-click the setup.exe filePerform system maintenance Synchronize BlackBerry device capabilities Registry settings Registry EditorBack up system information Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Account information Any changes to the BlackBerry Configuration DatabaseFor server errors Migrating user accountsSynchronize BlackBerry device capabilities Authentication. By default, this parameter is set to False Back up the BlackBerry Configuration DatabaseParameter Procedure Type the database name Page Setting database permissions Microsoft Knowledge Base articlesSet Microsoft SQL Server permissions Assign System Administrator permissionServices installations Database notification systemAdministration extensions on page 31 for more information Checklist Confirm the upgrade requirementsPerform system maintenance Back up system information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process Mobile Data Service on page 39 for more information 36 for more informationMigrate the user accounts StepMust be the same Stop the old BlackBerry Enterprise ServerMigrating users Reactivate user accounts Resolving issues during the upgradeStart the new BlackBerry Enterpriser Server Media for Microsoft .NET Framework version CompleteMedia, and select the file Resolving issues after the upgrade Which the BlackBerry Collaboration Service is installedPhased upgrades Managing a mixed-version environmentSample supported mixed-version environment Proxy settings Sample unsupported mixed-version environmentMore information BlackBerry Domain so that it upgrades to VersionBlackBerry Domain to Version 4.1.4, if applicable On page 45 for more informationVersion 4.1.4 using an in-place process Log in to your computer using the BESAdmin service accountNew BlackBerry Configuration Database Existing onesPage Checklist Confirm the upgrade requirements Add the BlackBerry Device Software to the network drivePage Create and send a wireless enterprise activation password Send the upgrade instructions to BlackBerry device usersUsers list, click a user Create a software configurationDevice Software Version 4.0 or laterClick Load Handheld Interactive Assign a software configuration to a user optionalUpgrade the BlackBerry Device Software Confirm that the upgrade is successful Lower pane, check the user’s system status messagePush the installation files to user computers Force the BlackBerry Device Software upgradeStart Troubleshooting the BlackBerry device upgradeManager is installed Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada
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