Blackberry 4.1.4 manual Support Security

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BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide

System requirement

messaging and collaboration server software

messaging and collaboration server software, continued

Considerations

Install one of the following Microsoft Exchange administration tools on the computer on which you plan to install the BlackBerry Enterprise Server with BlackBerry MDS Services:

Microsoft Exchange Version 5.5 Administrator

Microsoft Exchange 2000 System Manager

Microsoft Exchange 2003 System Manager

Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (see http:// support.microsoft.com/kb/929590 for more information)

if you are using Microsoft Exchange 2007, either Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 or Microsoft Exchange 2003 System Tools with SP2

Review the Microsoft known issues that impact wireless calendar synchronization.

Install the BlackBerry Enterprise Server in the same Microsoft Exchange Organization as your messaging server.

Note: Do not install Microsoft Exchange 2007 on the computer on which you plan to install the BlackBerry Enterprise Server with MDS Services.

If you are using Microsoft Exchange 2003 and use unicode text in calendars, download and install the following hotfixes:

visit http://support.microsoft.com/kb/913643 to install the hotfix on the messaging server

visit http://support.microsoft.com/kb/923537/en-usto install the hotfix on the computer on which you will install the BlackBerry Enterprise Server

If your instant messaging environment supports Microsoft Windows Messenger and you are using TLS as the communication protocol, you must install or import one of the following certificates on the computer on which you plan to install the BlackBerry Collaboration Service:

If your instant messaging server is Microsoft Live Communications Server 2005, you must install or import an MTLS certificate.

If your instant messaging server is Microsoft Live Communications Server 2005 SP1, you must install or import a server authentication certificate under the computer account.

Visit www.office.microsoft.com/en-us/FX011526591033.aspx for more information about configuring certificates on Microsoft Live Communications Server 2005.

If your instant messaging server is Sametime, you must add the IP address of each computer on which you plan to install the BlackBerry Collaboration Service to the CommunityConnectivity document on the Sametime server.

If your instant messaging server is Novell GroupWise Messenger, you must turn on support for SSL authentication of the Novell GroupWise Messenger agents on the computer on which you plan to install the BlackBerry Collaboration Service. Visit www.novell.com/documentation to read the Messenger 1.0 Administration Guide for more information.

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†

multilanguage

Set your language preferences in Microsoft Internet Explorer to display encoded web pages correctly.

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support

 

 

security

If you are using RSA SecurID authentication, you must install the Security Dynamics Technologies Ace/Agent

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support

for Microsoft Windows Version 5.0 on the computer on which you plan to install the BlackBerry MDS Connection

 

 

Service.

 

 

 

 

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Contents Version Upgrade Guide BlackBerry Enterprise Server for Microsoft ExchangePage Research In Motion Limited Phillip StreetPage Contents Configuring your environment Troubleshooting the BlackBerry Enterprise Server upgrade Upgrading BlackBerry Device SoftwareAssign a software configuration to a user optional Add the BlackBerry Device Software to the network driveUpgrading to BlackBerry Enterprise Server Version Confirm the version from which you are upgradingPage Choosing a BlackBerry Enterprise Server upgrade option Accounts and server Environment Sends new service Old BlackBerry If you upgrade from a Device SoftwareStart with a clean To start because it Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option You can install You must distribute Upgrade optionBlackBerry Device To upgrade their Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page Server software requirements Checklists Description ReferenceSee BlackBerry Enterprise ServerYour Microsoft Windows installation media Checklist Operating system requirementsBlackBerry Enterprise Server installation ConsiderationsChecklist Security support requirements InformationChecklist Additional software requirements Checklist Multilanguage support requirementsChecklist Virtual machine support requirements System requirements for your corporate environmentChecklist Instant messaging environment settings Checklist Network environment settingsChecklist Messaging and collaboration environment settings Checklist Terminal service settings Checklist Database environment settingsSystem requirements for remote components System Considerations Requirement Operating Checklist BlackBerry MDS Services system requirementsService System requirement Operating system Support Security SupportThat you can view the online help Checklist BlackBerry Attachment Service system requirementsEnterprise Server installation Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Collaboration Windows installation mediaYou plan to install the BlackBerry Collaboration Service Certificates on Microsoft Live Communications ServerSave the server configuration information to a text file Action Procedure Export the BlackBerry Enterprise ServerConfiguration list from the Configuration container Double-click the setup.exe filePerform system maintenance Synchronize BlackBerry device capabilities Registry settings Registry EditorBack up system information Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Account information Any changes to the BlackBerry Configuration DatabaseFor server errors Migrating user accountsSynchronize BlackBerry device capabilities Authentication. By default, this parameter is set to False Back up the BlackBerry Configuration DatabaseParameter Procedure Type the database name Page Setting database permissions Microsoft Knowledge Base articlesSet Microsoft SQL Server permissions Assign System Administrator permissionServices installations Database notification systemAdministration extensions on page 31 for more information Checklist Confirm the upgrade requirementsPerform system maintenance Back up system information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process Mobile Data Service on page 39 for more information 36 for more informationMigrate the user accounts StepMust be the same Stop the old BlackBerry Enterprise ServerMigrating users Reactivate user accounts Resolving issues during the upgradeStart the new BlackBerry Enterpriser Server Media for Microsoft .NET Framework version CompleteMedia, and select the file Resolving issues after the upgrade Which the BlackBerry Collaboration Service is installedPhased upgrades Managing a mixed-version environmentSample supported mixed-version environment Proxy settings Sample unsupported mixed-version environmentMore information BlackBerry Domain so that it upgrades to VersionBlackBerry Domain to Version 4.1.4, if applicable On page 45 for more informationVersion 4.1.4 using an in-place process Log in to your computer using the BESAdmin service accountNew BlackBerry Configuration Database Existing onesPage Checklist Confirm the upgrade requirements Add the BlackBerry Device Software to the network drivePage Create and send a wireless enterprise activation password Send the upgrade instructions to BlackBerry device usersUsers list, click a user Create a software configurationDevice Software Version 4.0 or laterClick Load Handheld Interactive Assign a software configuration to a user optionalUpgrade the BlackBerry Device Software Confirm that the upgrade is successful Lower pane, check the user’s system status messagePush the installation files to user computers Force the BlackBerry Device Software upgradeStart Troubleshooting the BlackBerry device upgradeManager is installed Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada