Blackberry 4.1.4 manual Contents

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Contents

1 Planning to upgrade your BlackBerry environment	9
Upgrading to BlackBerry Enterprise Server Version 4.1.4	9
Confirm the version from which you are upgrading	9
Changes to the BlackBerry Enterprise Server Version 3.5.2 and earlier environment	9
Changes to the BlackBerry Enterprise Server Version 3.6 environment	10
Changes to the BlackBerry Enterprise Server Version 4.0 environment	10
Choosing a BlackBerry Enterprise Server upgrade option	11
Upgrading to BlackBerry Device Software Version 4.1 and later	13
Choosing a BlackBerry Device Software upgrade option	13
Additional upgrade resources	15
2 System requirements	17
Hardware requirements	17
System requirements for the BlackBerry Enterprise Server	17
Checklist: Operating system requirements	18
Checklist: Messaging and collaboration server software requirements	19
Checklist: Security support requirements	19
Checklist: Multilanguage support requirements	20
Checklist: Virtual machine support requirements	20
Checklist: Additional software requirements	20
System requirements for your corporate environment	20
Checklist: Network environment settings	21
Checklist: Messaging and collaboration environment settings	21
Checklist: Instant messaging environment settings	21
Checklist: Terminal service settings	22
Checklist: Database environment settings	22
System requirements for remote components	23
Checklist: BlackBerry MDS Services system requirements	24
Checklist: BlackBerry Enterprise Server with the BlackBerry MDS Services system requirements
25
Checklist: BlackBerry Attachment Service system requirements	27
Checklist: BlackBerry Manager system requirements	28
Checklist: BlackBerry Router system requirements	29

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Contents BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgradeAdd the BlackBerry Device Software to the network drive Assign a software configuration to a user optionalConfirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Start with a clean To start because it Old BlackBerry If you upgrade from a Device SoftwareAccounts and server Environment Sends new service Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option BlackBerry Device To upgrade their Upgrade optionYou can install You must distribute Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page See Checklists Description ReferenceServer software requirements BlackBerry Enterprise ServerBlackBerry Enterprise Server installation Checklist Operating system requirementsYour Microsoft Windows installation media ConsiderationsInformation Checklist Security support requirementsChecklist Virtual machine support requirements Checklist Multilanguage support requirementsChecklist Additional software requirements System requirements for your corporate environmentChecklist Instant messaging environment settings Checklist Network environment settingsChecklist Messaging and collaboration environment settings Checklist Database environment settings Checklist Terminal service settingsSystem requirements for remote components System Considerations Requirement Operating Checklist BlackBerry MDS Services system requirementsService System requirement Operating system Support Support SecurityThat you can view the online help Checklist BlackBerry Attachment Service system requirementsEnterprise Server installation Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements You plan to install the BlackBerry Collaboration Service Windows installation mediaCollaboration Certificates on Microsoft Live Communications ServerConfiguration list from the Configuration container Action Procedure Export the BlackBerry Enterprise ServerSave the server configuration information to a text file Double-click the setup.exe filePerform system maintenance Back up system information Registry settings Registry EditorSynchronize BlackBerry device capabilities Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page For server errors Any changes to the BlackBerry Configuration DatabaseAccount information Migrating user accountsSynchronize BlackBerry device capabilities Authentication. By default, this parameter is set to False Back up the BlackBerry Configuration DatabaseParameter Procedure Type the database name Page Microsoft Knowledge Base articles Setting database permissionsServices installations Assign System Administrator permissionSet Microsoft SQL Server permissions Database notification systemPerform system maintenance Back up system information Checklist Confirm the upgrade requirementsAdministration extensions on page 31 for more information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more informationStep Migrate the user accountsMust be the same Stop the old BlackBerry Enterprise ServerMigrating users Reactivate user accounts Resolving issues during the upgradeStart the new BlackBerry Enterpriser Server Media for Microsoft .NET Framework version CompleteMedia, and select the file Which the BlackBerry Collaboration Service is installed Resolving issues after the upgradeManaging a mixed-version environment Phased upgradesSample supported mixed-version environment Sample unsupported mixed-version environment Proxy settingsBlackBerry Domain to Version 4.1.4, if applicable BlackBerry Domain so that it upgrades to VersionMore information On page 45 for more informationNew BlackBerry Configuration Database Log in to your computer using the BESAdmin service accountVersion 4.1.4 using an in-place process Existing onesPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation passwordDevice Create a software configurationUsers list, click a user Software Version 4.0 or laterClick Load Handheld Interactive Assign a software configuration to a user optionalUpgrade the BlackBerry Device Software Lower pane, check the user’s system status message Confirm that the upgrade is successfulForce the BlackBerry Device Software upgrade Push the installation files to user computersManager is installed Troubleshooting the BlackBerry device upgradeStart Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada