Blackberry 4.1.4 manual Upgrade option, Advantages Disadvantages User impact You can monitor

Page 14

BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide

Upgrade option

Upgrade the BlackBerry Device Software at a central computer or kiosk.

Push the BlackBerry Device Software and BlackBerry Desktop Software to user computers.

Description

This upgrade process uses software configurations to help control the BlackBerry Device Software upgrade process for each BlackBerry device at a central administration computer or kiosk.

This upgrade process requires you to install the BlackBerry Device Software in a shared network drive that is accessible by the administration computer or kiosk.

You must also install the BlackBerry Manager on the computer from which you plan to upgrade BlackBerry devices.

This upgrade process enables you to use third- party software to create and distribute a single installation file that contains the BlackBerry Desktop Software and the BlackBerry Device Software.

This customized installation file installs the complete BlackBerry Desktop Software and the BlackBerry Device Software on users’ computers. Users then upgrade the BlackBerry Device Software interactively.

Advantages	Disadvantages	User impact
• you can monitor the	• you cannot force users	• users must bring their
BlackBerry Device	to upgrade their	BlackBerry devices to
Software upgrade	BlackBerry Device	an administrator to
process at the	Software	upgrade the
administration		BlackBerry Device
computer		Software

•you can use software configurations to help control BlackBerry Device Software upgrades

•you can upgrade multiple BlackBerry devices at the same time

•you can upgrade BlackBerry devices for users who do not have the BlackBerry Handheld Manager or the BlackBerry® Desktop Manager installed on their computers

•you can share a single software location between multiple administration computers

• you can install the	• you must distribute	• users must connect
BlackBerry Device	large installation	their BlackBerry
Software and the	packages over the	devices to their
BlackBerry Desktop	corporate local area	computers and start
Software on users’	network (LAN)	the BlackBerry
computers		Desktop Manager
automatically

•you can force users to upgrade their BlackBerry Device Software through IT policies

•you can upgrade BlackBerry Device Software for users who have BlackBerry Desktop Software version 3.5 or earlier

14

Image 14

Contents Version Upgrade Guide BlackBerry Enterprise Server for Microsoft ExchangePage Research In Motion Limited Phillip StreetPage Contents Configuring your environment Troubleshooting the BlackBerry Enterprise Server upgrade Upgrading BlackBerry Device SoftwareAssign a software configuration to a user optional Add the BlackBerry Device Software to the network driveUpgrading to BlackBerry Enterprise Server Version Confirm the version from which you are upgradingPage Choosing a BlackBerry Enterprise Server upgrade option Accounts and server Environment Sends new service Old BlackBerry If you upgrade from a Device SoftwareStart with a clean To start because it Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option You can install You must distribute Upgrade optionBlackBerry Device To upgrade their Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page Server software requirements Checklists Description ReferenceSee BlackBerry Enterprise ServerYour Microsoft Windows installation media Checklist Operating system requirementsBlackBerry Enterprise Server installation ConsiderationsChecklist Security support requirements InformationChecklist Additional software requirements Checklist Multilanguage support requirementsChecklist Virtual machine support requirements System requirements for your corporate environmentChecklist Instant messaging environment settings Checklist Network environment settingsChecklist Messaging and collaboration environment settings Checklist Terminal service settings Checklist Database environment settingsSystem requirements for remote components System Considerations Requirement Operating Checklist BlackBerry MDS Services system requirementsService System requirement Operating system Support Security SupportThat you can view the online help Checklist BlackBerry Attachment Service system requirementsEnterprise Server installation Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Collaboration Windows installation mediaYou plan to install the BlackBerry Collaboration Service Certificates on Microsoft Live Communications ServerSave the server configuration information to a text file Action Procedure Export the BlackBerry Enterprise ServerConfiguration list from the Configuration container Double-click the setup.exe filePerform system maintenance Synchronize BlackBerry device capabilities Registry settings Registry EditorBack up system information Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Account information Any changes to the BlackBerry Configuration DatabaseFor server errors Migrating user accountsSynchronize BlackBerry device capabilities Authentication. By default, this parameter is set to False Back up the BlackBerry Configuration DatabaseParameter Procedure Type the database name Page Setting database permissions Microsoft Knowledge Base articlesSet Microsoft SQL Server permissions Assign System Administrator permissionServices installations Database notification systemAdministration extensions on page 31 for more information Checklist Confirm the upgrade requirementsPerform system maintenance Back up system information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process Mobile Data Service on page 39 for more information 36 for more informationMigrate the user accounts StepMust be the same Stop the old BlackBerry Enterprise ServerMigrating users Reactivate user accounts Resolving issues during the upgradeStart the new BlackBerry Enterpriser Server Media for Microsoft .NET Framework version CompleteMedia, and select the file Resolving issues after the upgrade Which the BlackBerry Collaboration Service is installedPhased upgrades Managing a mixed-version environmentSample supported mixed-version environment Proxy settings Sample unsupported mixed-version environmentMore information BlackBerry Domain so that it upgrades to VersionBlackBerry Domain to Version 4.1.4, if applicable On page 45 for more informationVersion 4.1.4 using an in-place process Log in to your computer using the BESAdmin service accountNew BlackBerry Configuration Database Existing onesPage Checklist Confirm the upgrade requirements Add the BlackBerry Device Software to the network drivePage Create and send a wireless enterprise activation password Send the upgrade instructions to BlackBerry device usersUsers list, click a user Create a software configurationDevice Software Version 4.0 or laterClick Load Handheld Interactive Assign a software configuration to a user optionalUpgrade the BlackBerry Device Software Confirm that the upgrade is successful Lower pane, check the user’s system status messagePush the installation files to user computers Force the BlackBerry Device Software upgradeStart Troubleshooting the BlackBerry device upgradeManager is installed Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada