Blackberry 4.1.4 manual Back up system information

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3: Preparing your BlackBerry Enterprise Server environment for upgrade

Back up system information

>Perform the following actions:

Action

Procedure

Back up the BlackBerry Enterprise Server

1.

On the computer on which you plan to upgrade the BlackBerry Enterprise Server, open

registry settings.

 

the Registry Editor.

 

2.

In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion.

 

3.

Back up all the registry keys.

Back up the BlackBerry Enterprise Server

1.

Back up the BlackBerry Enterprise Server log files to another computer.

log files.

2.

Delete the log files from the BlackBerry Enterprise Server computer.

 

 

 

 

Prepare to consolidate multiple instances of the BlackBerry Enterprise Server

When you upgrade multiple instances of the BlackBerry Enterprise Server, the setup program makes the name of the primary instance the new BlackBerry Enterprise Server name. After defining this new name, the setup program migrates all user accounts to this BlackBerry Enterprise Server and then deletes all other service information, files, and registry settings from the obsolete instances.

At the time of the upgrade, the user’s BlackBerry device continues to function correctly. The user account association to the old Server Routing Protocol (SRP) identifier is maintained until the BlackBerry device receives new service books that contain the SRP identifier of the new BlackBerry Enterprise Server. If users have BlackBerry Device Software Version 4.0 or later, they receive the service books over the wireless network. If users have a version of the BlackBerry Device Software earlier than 4.0, they receive the service books the next time they connect their BlackBerry device to the BlackBerry Desktop Manager.

If you have instances of the BlackBerry Enterprise Server installed that have never been added to the BlackBerry Enterprise Server Management console, you must either add the instances to the BlackBerry Enterprise Server Management console or remove the instances of the BlackBerry Enterprise Server before you start the upgrade process. If you have instances of the BlackBerry Enterprise Server installed that are not added to the BlackBerry Enterprise Server Management console, the BlackBerry Configuration Database upgrade does not complete successfully.

You can only consolidate multiple instances of the BlackBerry Enterprise Server that connect to the same SRP address. If you have multiple BlackBerry Enterprise Server instances that connect to different SRP addresses, you must either edit the instances to use the same SRP address, or you must move the instances and the associated user accounts to separate computers.

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Contents BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgradeAdd the BlackBerry Device Software to the network drive Assign a software configuration to a user optionalConfirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Minimal service BlackBerry devices Old BlackBerry If you upgrade from a Device SoftwareStart with a clean To start because it Accounts and server Environment Sends new serviceChoosing a BlackBerry Device Software upgrade option Advantages Disadvantages User impact You can monitor Upgrade optionBlackBerry Device To upgrade their You can install You must distributeAdditional upgrade resources Page BlackBerry Enterprise Server Checklists Description ReferenceSee Server software requirementsConsiderations Checklist Operating system requirementsBlackBerry Enterprise Server installation Your Microsoft Windows installation mediaInformation Checklist Security support requirementsSystem requirements for your corporate environment Checklist Multilanguage support requirementsChecklist Virtual machine support requirements Checklist Additional software requirementsChecklist Instant messaging environment settings Checklist Network environment settingsChecklist Messaging and collaboration environment settings Checklist Database environment settings Checklist Terminal service settingsSystem requirements for remote components System Considerations Requirement Operating Checklist BlackBerry MDS Services system requirementsService System requirement Operating system Support Support SecurityThat you can view the online help Checklist BlackBerry Attachment Service system requirementsEnterprise Server installation Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Certificates on Microsoft Live Communications Server Windows installation mediaYou plan to install the BlackBerry Collaboration Service CollaborationDouble-click the setup.exe file Action Procedure Export the BlackBerry Enterprise ServerConfiguration list from the Configuration container Save the server configuration information to a text filePerform system maintenance Back up all the registry keys Registry settings Registry EditorBack up system information Synchronize BlackBerry device capabilitiesBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Migrating user accounts Any changes to the BlackBerry Configuration DatabaseFor server errors Account informationSynchronize BlackBerry device capabilities Authentication. By default, this parameter is set to False Back up the BlackBerry Configuration DatabaseParameter Procedure Type the database name Page Microsoft Knowledge Base articles Setting database permissionsDatabase notification system Assign System Administrator permissionServices installations Set Microsoft SQL Server permissionsDatabase permissions on page 43 for more information Checklist Confirm the upgrade requirementsPerform system maintenance Back up system information Administration extensions on page 31 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more informationStep Migrate the user accountsMust be the same Stop the old BlackBerry Enterprise ServerMigrating users Reactivate user accounts Resolving issues during the upgradeStart the new BlackBerry Enterpriser Server Media for Microsoft .NET Framework version CompleteMedia, and select the file Which the BlackBerry Collaboration Service is installed Resolving issues after the upgradeManaging a mixed-version environment Phased upgradesSample supported mixed-version environment Sample unsupported mixed-version environment Proxy settingsOn page 45 for more information BlackBerry Domain so that it upgrades to VersionBlackBerry Domain to Version 4.1.4, if applicable More informationExisting ones Log in to your computer using the BESAdmin service accountNew BlackBerry Configuration Database Version 4.1.4 using an in-place processPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation passwordSoftware Version 4.0 or later Create a software configurationDevice Users list, click a userClick Load Handheld Interactive Assign a software configuration to a user optionalUpgrade the BlackBerry Device Software Lower pane, check the user’s system status message Confirm that the upgrade is successfulForce the BlackBerry Device Software upgrade Push the installation files to user computersMotion\Apploader\loader.exe Troubleshooting the BlackBerry device upgradeManager is installed StartPage Research In Motion Limited Published in Canada
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