Blackberry 4.1.4 Complete, Media, and select the file, Media for Microsoft .NET Framework version

6: Upgrading the BlackBerry Enterprise Server using a cutover process

Symptom	Possible solution
When you start the setup program, the message “Previous	Verify that the registry keys identifying the BlackBerry Configuration
version detected but no database available” appears and the	Database are present.
setup program ends.	1.	On the computer on which you plan to upgrade the BlackBerry Enterprise
		Server, start the Registry Editor.
	2.	In the left pane, browse to HKEY_LOCAL_MACHINE\Research In
		Motion\BlackBerry Enterprise Server\Database\.
	3.	Create the following string values (if they do not exist):
		• DatabaseName: Type the name of the BlackBerry Configuration
		Database.
		• DatabaseServerMachineName: Type the computer name of the
		database server.
		Note: These values are case sensitive.
	4.	Restart the setup program.
You encounter errors when migrating users.	1.	Browse to the location you specified for the migration log file.
	2.	Check the log file for errors.
	3.	Preview the user migration again, using the -g parameter to print
		properties retrieved from the user’s mailbox to the migration log file.
You cannot resolve errors that occur when migrating users.	1.	Remove the users from the BlackBerry Enterprise Server before you start
		the upgrade.
	2.	Add the users to the BlackBerry Enterprise Server when the upgrade is
		complete.
	3.	Activate users’ BlackBerry devices over the wireless network.
You were not prompted to edit or confirm the MAPI profile	You can create and edit the MAPI profile manually.
during the installation.	1.	In the BlackBerry Enterprise Server installation media, open the Tools
		folder.
	2.	Double-click the Fixmapisvc.exe file. The mapisvc.inf file installs in
		C:\winnt\system32\ or C:\windows\system32\ automatically.
	3.	On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI
		Profile.
	4.	Type the Microsoft Exchange server name.
	5.	Select the mailbox associated with the MAPI profile.
	6.	Click OK.
When installing service pack 1 to a previously installed	>	When the setup program prompts you for the location of the netfx.msi file,
version of Microsoft .NET Framework version 1.1, the setup		browse to the Tools folder in the BlackBerry Enterprise Server installation
program prompts you for access to the original installation		media, and select the file.
media for Microsoft .NET Framework version 1.1.	Visit support.microsoft.com/kb/320474 for more information.

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