Blackberry 4.1.4 manual Resolving issues after the upgrade process

BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide

Symptom	Possible solution
When you start the setup program, the message “Previous	Verify that the registry keys identifying your BlackBerry Configuration
version detected but no database available” appears and the	Database are present.
setup program ends.	1.	On the computer on which you plan to upgrade the BlackBerry Enterprise
		Server, start the Registry Editor.
	2.	In the left pane, browse to HKEY_LOCAL_MACHINE\Research In
		Motion\BlackBerry Enterprise Server\Database\.
	3.	Create the following string values (if they do not exist):
		• DatabaseName: Type the name of the BlackBerry Configuration
		Database.
		• DatabaseServerMachineName: Type the computer name of the
		database server.
		Note: These values are case sensitive.
	4.	Restart the setup program.
You were not prompted to edit or confirm the MAPI profile	You can create and edit the MAPI profile manually.
during the installation.	1.	In the BlackBerry Enterprise Server installation media, open the Tools
		folder.
	2.	Double-click the Fixmapisvc.exe file. The mapisvc.inf file installs at
		C:\winnt\system32\ or C:\windows\system32\ automatically.
	3.	On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI
		Profile.
	4.	Type the Microsoft Exchange server name.
	5.	Select the mailbox associated with the MAPI profile.
	6.	Click OK.
When you install service pack 1 to a previously installed	1.	When the setup program prompts you for the location of the netfx.msi file,
version of Microsoft .NET Framework Version 1.1, the setup		browse to the Tools folder in the BlackBerry Enterprise Server installation
program prompts you for access to the original installation		media.
media for Microsoft .NET Framework Version 1.1.	2.	Click the file.

Resolving issues after the upgrade process

Symptom	Possible solution
The BlackBerry Collaboration Service is not connecting to the	If you are using TLS as the communication protocol, verify that authentication
Microsoft Live Communications Server.	is configured.
	1.	Visit www.microsoft.com/downloads to download Microsoft Office
		Communicator 2005 Trial Edition.
	2.	Install the Microsoft Office Communicator 2005 client on the computer on
		which the BlackBerry Collaboration Service is located.
	3.	Use Microsoft Office Communicator 2005 to connect to the Microsoft Live
		Communications Server.
	4.	If a connection cannot be made, confirm that you have installed or
		imported the required authentication certificates.

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