Blackberry 4.1.4 manual Checklist Confirm the upgrade requirements

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Upgrading the BlackBerry Enterprise Server using an in-place process

Checklist: Confirm the upgrade requirements

Upgrade the BlackBerry Enterprise Server

Improve the startup performance of the BlackBerry Enterprise Server

Troubleshooting the BlackBerry Enterprise Server upgrade process

Checklist: Confirm the upgrade requirements

Use the following checklist to confirm that you are ready to start the upgrade:

Step

Verify that you have met all the system requirements. See “System requirements for the BlackBerry Enterprise Server” on page 17 † for more information.

You can upgrade from BlackBerry Enterprise Server Version 2.1.5, Version 3.5.2, and Version 3.6.3 or later, and Version 4.0 or later. †

Perform system maintenance.

†

Back up system information.

†

Upgrade from Microsoft Exchange Version 5.5 administrative extensions, if you are upgrading from a version earlier than

†

BlackBerry Enterprise Server Version 3.6. See “Migrate BlackBerry Enterprise Server information from Microsoft Exchange 5.5

 

administration extensions” on page 31 for more information.

 

Prepare for instance consolidation, if you are upgrading from BlackBerry Enterprise Server Version 3.6. See “Prepare to

†

consolidate multiple instances of the BlackBerry Enterprise Server” on page 35 for more information.

 

 

 

Estimate the time that it should take to migrate user accounts during the upgrade process. See “Preview the user migration” on page 36 for more information.

Verify that applications connect to the BlackBerry Mobile Data Service on standard ports. See “Standardize connections to the BlackBerry Mobile Data Service” on page 39 for more information.

†

†

Synchronize BlackBerry device capabilities. See “Synchronize BlackBerry device capabilities” on page 40 for more information.

†

Log into the computer using the service account with the appropriate administrator and database permissions. See “Setting

†

database permissions” on page 43 for more information.

 

Note: The service account is added automatically to the Security administrator role in the BlackBerry Configuration Database.

 

If you are installing the BlackBerry Enterprise Server using Terminal Services, stop all BlackBerry services and close the Services

†

and Computer Management panels before you start the BlackBerry Enterprise Server setup program.

 

Confirm that you have the following required credentials from your environment:

†

• computer name and port of the instant messaging server

 

• computer name and port of the proxy server

 

Note: If you are using a .pac file to configure the connection, you can specify the file after you complete the upgrade process.

 

 

 

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Contents BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgradeAdd the BlackBerry Device Software to the network drive Assign a software configuration to a user optionalConfirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Start with a clean To start because it Old BlackBerry If you upgrade from a Device SoftwareAccounts and server Environment Sends new service Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option BlackBerry Device To upgrade their Upgrade optionYou can install You must distribute Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page See Checklists Description ReferenceServer software requirements BlackBerry Enterprise ServerBlackBerry Enterprise Server installation Checklist Operating system requirementsYour Microsoft Windows installation media ConsiderationsInformation Checklist Security support requirementsChecklist Virtual machine support requirements Checklist Multilanguage support requirementsChecklist Additional software requirements System requirements for your corporate environmentChecklist Network environment settings Checklist Messaging and collaboration environment settingsChecklist Instant messaging environment settings Checklist Database environment settings Checklist Terminal service settingsSystem requirements for remote components Checklist BlackBerry MDS Services system requirements ServiceSystem Considerations Requirement Operating System requirement Operating system Support Support SecurityChecklist BlackBerry Attachment Service system requirements Enterprise Server installationThat you can view the online help Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements You plan to install the BlackBerry Collaboration Service Windows installation mediaCollaboration Certificates on Microsoft Live Communications ServerConfiguration list from the Configuration container Action Procedure Export the BlackBerry Enterprise ServerSave the server configuration information to a text file Double-click the setup.exe filePerform system maintenance Back up system information Registry settings Registry EditorSynchronize BlackBerry device capabilities Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page For server errors Any changes to the BlackBerry Configuration DatabaseAccount information Migrating user accountsSynchronize BlackBerry device capabilities Back up the BlackBerry Configuration Database Parameter Procedure Type the database nameAuthentication. By default, this parameter is set to False Page Microsoft Knowledge Base articles Setting database permissionsServices installations Assign System Administrator permissionSet Microsoft SQL Server permissions Database notification systemPerform system maintenance Back up system information Checklist Confirm the upgrade requirementsAdministration extensions on page 31 for more information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more informationStep Migrate the user accountsStop the old BlackBerry Enterprise Server Migrating usersMust be the same Resolving issues during the upgrade Start the new BlackBerry Enterpriser ServerReactivate user accounts Complete Media, and select the fileMedia for Microsoft .NET Framework version Which the BlackBerry Collaboration Service is installed Resolving issues after the upgradeManaging a mixed-version environment Phased upgradesSample supported mixed-version environment Sample unsupported mixed-version environment Proxy settingsBlackBerry Domain to Version 4.1.4, if applicable BlackBerry Domain so that it upgrades to VersionMore information On page 45 for more informationNew BlackBerry Configuration Database Log in to your computer using the BESAdmin service accountVersion 4.1.4 using an in-place process Existing onesPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation passwordDevice Create a software configurationUsers list, click a user Software Version 4.0 or laterAssign a software configuration to a user optional Upgrade the BlackBerry Device SoftwareClick Load Handheld Interactive Lower pane, check the user’s system status message Confirm that the upgrade is successfulForce the BlackBerry Device Software upgrade Push the installation files to user computersManager is installed Troubleshooting the BlackBerry device upgradeStart Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada
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