Blackberry 4.1.4 manual Confirm that the upgrade is successful

Page 66

BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide

Confirm that the upgrade is successful

>Perform one of the following actions:

Action

Procedure

Confirm the upgrade for users who

>

Instruct users to confirm the BlackBerry Device Software version installed on the BlackBerry

are running the BlackBerry Device

 

device.

Software Version 3.6.

 

• In the BlackBerry device options, click About.

 

 

• Confirm the wireless handheld version.

Confirm the upgrade for users who

1.

In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.

are running the BlackBerry Device

2.

In the Users list, click a user.

Software Version 4.0 or later.

3.

In the lower pane, confirm the BlackBerry Device Software version.

 

Confirm the upgrade for users who

1.

In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.

are running the BlackBerry Device

2.

In the Users list, click a user.

Software Version 4.0 or later and are

3.

In the lower pane, check the user’s system status message.

assigned a software configuration.

 

 

• Upgrade Required: the user has not yet upgraded the BlackBerry Device Software using the assigned software configuration

• Up to date: the user has upgraded the BlackBerry Device Software using the assigned software configuration

Note: When you upgrade the BlackBerry Device Software, the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager. It might take several minutes before the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the BlackBerry Manager with the version of the BlackBerry Device Software that is installed on the BlackBerry device.

Sending the BlackBerry Device Software upgrade to user computers

Use this upgrade option to push the BlackBerry Desktop Software and the BlackBerry Device Software installation package to the computers of BlackBerry device users and install the software on their computers automatically using third-party software packaging and distribution programs.

This upgrade option uses the BlackBerry Application Loader that is installed on users’ computers to load the BlackBerry Device Software onto the BlackBerry device.

You can force users to upgrade their BlackBerry Device Software through IT policies. The IT policies define the number of times that users can restart the BlackBerry Desktop Manager before they are forced to upgrade their BlackBerry Device Software.

Add the BlackBerry Desktop Software installation files to the network drive

1.Visit www.blackberry.com/support/downloads/ to obtain the BlackBerry Desktop Software.

2.On the network drive, copy the BlackBerry Desktop Software installation files to a network drive.

3.If applicable, extract the installation files from the .exe file to the network drive.

4.On the network drive, open the setup.ini file.

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Contents Version Upgrade Guide BlackBerry Enterprise Server for Microsoft ExchangePage Research In Motion Limited Phillip StreetPage Contents Configuring your environment Troubleshooting the BlackBerry Enterprise Server upgrade Upgrading BlackBerry Device SoftwareAssign a software configuration to a user optional Add the BlackBerry Device Software to the network driveUpgrading to BlackBerry Enterprise Server Version Confirm the version from which you are upgradingPage Choosing a BlackBerry Enterprise Server upgrade option Accounts and server Environment Sends new service Old BlackBerry If you upgrade from a Device SoftwareStart with a clean To start because it Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option You can install You must distribute Upgrade optionBlackBerry Device To upgrade their Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page Server software requirements Checklists Description ReferenceSee BlackBerry Enterprise ServerYour Microsoft Windows installation media Checklist Operating system requirementsBlackBerry Enterprise Server installation ConsiderationsChecklist Security support requirements InformationChecklist Additional software requirements Checklist Multilanguage support requirementsChecklist Virtual machine support requirements System requirements for your corporate environmentChecklist Network environment settings Checklist Messaging and collaboration environment settingsChecklist Instant messaging environment settings Checklist Terminal service settings Checklist Database environment settingsSystem requirements for remote components Checklist BlackBerry MDS Services system requirements ServiceSystem Considerations Requirement Operating System requirement Operating system Support Security SupportChecklist BlackBerry Attachment Service system requirements Enterprise Server installationThat you can view the online help Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Collaboration Windows installation mediaYou plan to install the BlackBerry Collaboration Service Certificates on Microsoft Live Communications ServerSave the server configuration information to a text file Action Procedure Export the BlackBerry Enterprise ServerConfiguration list from the Configuration container Double-click the setup.exe filePerform system maintenance Synchronize BlackBerry device capabilities Registry settings Registry EditorBack up system information Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Account information Any changes to the BlackBerry Configuration DatabaseFor server errors Migrating user accountsSynchronize BlackBerry device capabilities Back up the BlackBerry Configuration Database Parameter Procedure Type the database nameAuthentication. By default, this parameter is set to False Page Setting database permissions Microsoft Knowledge Base articlesSet Microsoft SQL Server permissions Assign System Administrator permissionServices installations Database notification systemAdministration extensions on page 31 for more information Checklist Confirm the upgrade requirementsPerform system maintenance Back up system information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process Mobile Data Service on page 39 for more information 36 for more informationMigrate the user accounts StepStop the old BlackBerry Enterprise Server Migrating usersMust be the same Resolving issues during the upgrade Start the new BlackBerry Enterpriser ServerReactivate user accounts Complete Media, and select the fileMedia for Microsoft .NET Framework version Resolving issues after the upgrade Which the BlackBerry Collaboration Service is installedPhased upgrades Managing a mixed-version environmentSample supported mixed-version environment Proxy settings Sample unsupported mixed-version environmentMore information BlackBerry Domain so that it upgrades to VersionBlackBerry Domain to Version 4.1.4, if applicable On page 45 for more informationVersion 4.1.4 using an in-place process Log in to your computer using the BESAdmin service accountNew BlackBerry Configuration Database Existing onesPage Checklist Confirm the upgrade requirements Add the BlackBerry Device Software to the network drivePage Create and send a wireless enterprise activation password Send the upgrade instructions to BlackBerry device usersUsers list, click a user Create a software configurationDevice Software Version 4.0 or laterAssign a software configuration to a user optional Upgrade the BlackBerry Device SoftwareClick Load Handheld Interactive Confirm that the upgrade is successful Lower pane, check the user’s system status messagePush the installation files to user computers Force the BlackBerry Device Software upgradeStart Troubleshooting the BlackBerry device upgradeManager is installed Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada
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