Blackberry 4.1.4 manual Checklist Confirm the upgrade requirements

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Upgrading BlackBerry Device Software

Enabling users to upgrade the BlackBerry Device Software at their computers

Upgrading the BlackBerry Device Software at a central computer or kiosk

Sending the BlackBerry Device Software upgrade to user computers

Troubleshooting the BlackBerry device upgrade

Enabling users to upgrade the BlackBerry Device Software at their computers

Use this upgrade method to provide a link to the BlackBerry Device Software on a shared network drive. When a BlackBerry device user clicks the link, the BlackBerry Application Loader searches the network drive for the BlackBerry Device Software to install on the BlackBerry device. After the upgrade completes, the BlackBerry Application Loader connects to the messaging and collaboration server to provision the BlackBerry device.

Although it is not required, to automate the BlackBerry Device Software upgrade (for BlackBerry devices that use a USB connection only) and provisioning process, RIM recommends that you install the BlackBerry Application Loader Version 4.1. The BlackBerry Application Loader Version 4.1 installs as a component of both the BlackBerry Device Software Version 4.1 and the BlackBerry Desktop Software Version 4.1. Visit www.blackberry.com/support/downloads/ to download the BlackBerry Desktop Software Version 4.1.

Checklist: Confirm the upgrade requirements

Considerations

Verify that the computers of BlackBerry device users in your organization can access the network drive.

Verify that the computers of BlackBerry device users are running either the BlackBerry Handheld Manager, or the BlackBerry Desktop Manager Version 3.6 or later.

See “Sending the BlackBerry Device Software upgrade to user computers” on page 66 for more information.

Note: In the BlackBerry Desktop Software Version 4.1, the BlackBerry Handheld Manager has been renamed to the BlackBerry Device Manager.

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Verify that the network drive is in close proximity to users to decrease bandwidth over your corporate LAN.

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Copy the BlackBerry Device Software to other regional network drives, if applicable in your environment.

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Verify that the <drive:>\Program Files\Common Files\Research In Motion folder is shared with read-only permissions.

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Add the BlackBerry Device Software to the network drive

1.Obtain the BlackBerry Device Software installation file from your service provider.

2.Copy the BlackBerry Device Software file to the network drive.

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Contents BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgradeAdd the BlackBerry Device Software to the network drive Assign a software configuration to a user optionalConfirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Start with a clean To start because it Old BlackBerry If you upgrade from a Device SoftwareAccounts and server Environment Sends new service Minimal service BlackBerry devicesChoosing a BlackBerry Device Software upgrade option BlackBerry Device To upgrade their Upgrade optionYou can install You must distribute Advantages Disadvantages User impact You can monitorAdditional upgrade resources Page See Checklists Description ReferenceServer software requirements BlackBerry Enterprise ServerBlackBerry Enterprise Server installation Checklist Operating system requirementsYour Microsoft Windows installation media ConsiderationsInformation Checklist Security support requirementsChecklist Virtual machine support requirements Checklist Multilanguage support requirementsChecklist Additional software requirements System requirements for your corporate environmentChecklist Messaging and collaboration environment settings Checklist Network environment settingsChecklist Instant messaging environment settings Checklist Database environment settings Checklist Terminal service settingsSystem requirements for remote components Service Checklist BlackBerry MDS Services system requirementsSystem Considerations Requirement Operating System requirement Operating system Support Support SecurityEnterprise Server installation Checklist BlackBerry Attachment Service system requirementsThat you can view the online help Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements You plan to install the BlackBerry Collaboration Service Windows installation mediaCollaboration Certificates on Microsoft Live Communications ServerConfiguration list from the Configuration container Action Procedure Export the BlackBerry Enterprise ServerSave the server configuration information to a text file Double-click the setup.exe filePerform system maintenance Back up system information Registry settings Registry EditorSynchronize BlackBerry device capabilities Back up all the registry keysBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page For server errors Any changes to the BlackBerry Configuration DatabaseAccount information Migrating user accountsSynchronize BlackBerry device capabilities Parameter Procedure Type the database name Back up the BlackBerry Configuration DatabaseAuthentication. By default, this parameter is set to False Page Microsoft Knowledge Base articles Setting database permissionsServices installations Assign System Administrator permissionSet Microsoft SQL Server permissions Database notification systemPerform system maintenance Back up system information Checklist Confirm the upgrade requirementsAdministration extensions on page 31 for more information Database permissions on page 43 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more informationStep Migrate the user accountsMigrating users Stop the old BlackBerry Enterprise ServerMust be the same Start the new BlackBerry Enterpriser Server Resolving issues during the upgradeReactivate user accounts Media, and select the file CompleteMedia for Microsoft .NET Framework version Which the BlackBerry Collaboration Service is installed Resolving issues after the upgradeManaging a mixed-version environment Phased upgradesSample supported mixed-version environment Sample unsupported mixed-version environment Proxy settingsBlackBerry Domain to Version 4.1.4, if applicable BlackBerry Domain so that it upgrades to VersionMore information On page 45 for more informationNew BlackBerry Configuration Database Log in to your computer using the BESAdmin service accountVersion 4.1.4 using an in-place process Existing onesPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation passwordDevice Create a software configurationUsers list, click a user Software Version 4.0 or laterUpgrade the BlackBerry Device Software Assign a software configuration to a user optionalClick Load Handheld Interactive Lower pane, check the user’s system status message Confirm that the upgrade is successfulForce the BlackBerry Device Software upgrade Push the installation files to user computersManager is installed Troubleshooting the BlackBerry device upgradeStart Motion\Apploader\loader.exePage Research In Motion Limited Published in Canada
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