Blackberry 4.1.4 manual Phased upgrades, Managing a mixed-version environment

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Upgrading the BlackBerry Enterprise Server using a phased process

Phased upgrades

Example 1: Upgrade BlackBerry Enterprise Servers at Version 4.0.3 using a phased process

Example 2: Upgrade BlackBerry Enterprise Servers at Version 4.0 and earlier using a phased process

Phased upgrades

You can upgrade your BlackBerry Enterprise Servers to Version 4.1.4 in phases while maintaining BlackBerry Enterprise Servers at versions earlier than 4.1.4.

When you upgrade your BlackBerry environment gradually, you must use different administrative tools to manage the different versions of the BlackBerry Enterprise Server. When you upgrade to BlackBerry Enterprise Server Version 4.1.4 and your environment contains BlackBerry components at Version 4.1.1 and earlier, you must verify which BlackBerry component version combinations are supported. You must also consider how changes to the configuration and user access information impact existing versions of the BlackBerry Mobile Data Service (BlackBerry MDS Connection Service).

Managing a mixed-version environment

The administrative tools that you use to manage a mixed-version environment depend on the versions of the BlackBerry Enterprise Server that you continue to operate.

You can create a BlackBerry Domain—multiple BlackBerry Enterprise Servers sharing a single BlackBerry Configuration Database—with BlackBerry Enterprise Servers Version 4.0 and Version 4.1 so that you can move user accounts easily and limit their service interruption.

After you upgrade the BlackBerry Configuration Database to Version 4.1, you must administer all BlackBerry Enterprise Servers in that BlackBerry Domain using BlackBerry Manager Version 4.1. You must also use the BlackBerry Manager Version 4.1 for MMC to perform some administrative tasks on BlackBerry Enterprise Servers earlier than Version 4.1. See the Managing multiple versions of the BlackBerry Enterprise Server for Microsoft Exchange in a BlackBerry Domain guide for more information.

BlackBerry Mobile Data Service (BlackBerry MDS Connection Service) considerations

After you upgrade the BlackBerry Mobile Data Service to Version 4.1 or later, the service name becomes the BlackBerry MDS Connection Service.

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Contents BlackBerry Enterprise Server for Microsoft Exchange Version Upgrade GuidePage Phillip Street Research In Motion LimitedPage Contents Configuring your environment Upgrading BlackBerry Device Software Troubleshooting the BlackBerry Enterprise Server upgradeAdd the BlackBerry Device Software to the network drive Assign a software configuration to a user optionalConfirm the version from which you are upgrading Upgrading to BlackBerry Enterprise Server VersionPage Choosing a BlackBerry Enterprise Server upgrade option Minimal service BlackBerry devices Old BlackBerry If you upgrade from a Device SoftwareStart with a clean To start because it Accounts and server Environment Sends new serviceChoosing a BlackBerry Device Software upgrade option Advantages Disadvantages User impact You can monitor Upgrade optionBlackBerry Device To upgrade their You can install You must distributeAdditional upgrade resources Page BlackBerry Enterprise Server Checklists Description ReferenceSee Server software requirementsConsiderations Checklist Operating system requirementsBlackBerry Enterprise Server installation Your Microsoft Windows installation mediaInformation Checklist Security support requirementsSystem requirements for your corporate environment Checklist Multilanguage support requirementsChecklist Virtual machine support requirements Checklist Additional software requirementsChecklist Messaging and collaboration environment settings Checklist Network environment settingsChecklist Instant messaging environment settings Checklist Database environment settings Checklist Terminal service settingsSystem requirements for remote components Service Checklist BlackBerry MDS Services system requirementsSystem Considerations Requirement Operating System requirement Operating system Support Support SecurityEnterprise Server installation Checklist BlackBerry Attachment Service system requirementsThat you can view the online help Checklist BlackBerry Manager system requirements Checklist BlackBerry Router system requirements Certificates on Microsoft Live Communications Server Windows installation mediaYou plan to install the BlackBerry Collaboration Service CollaborationDouble-click the setup.exe file Action Procedure Export the BlackBerry Enterprise ServerConfiguration list from the Configuration container Save the server configuration information to a text filePerform system maintenance Back up all the registry keys Registry settings Registry EditorBack up system information Synchronize BlackBerry device capabilitiesBlackBerry Enterprise Server Back up system information Preview the user migration Migrating the user accounts from multiple instances Page Migrating user accounts Any changes to the BlackBerry Configuration DatabaseFor server errors Account informationSynchronize BlackBerry device capabilities Parameter Procedure Type the database name Back up the BlackBerry Configuration DatabaseAuthentication. By default, this parameter is set to False Page Microsoft Knowledge Base articles Setting database permissionsDatabase notification system Assign System Administrator permissionServices installations Set Microsoft SQL Server permissionsDatabase permissions on page 43 for more information Checklist Confirm the upgrade requirementsPerform system maintenance Back up system information Administration extensions on page 31 for more informationUpgrade the BlackBerry Enterprise Server Resolving issues during the upgrade process Resolving issues after the upgrade process 36 for more information Mobile Data Service on page 39 for more informationStep Migrate the user accountsMigrating users Stop the old BlackBerry Enterprise ServerMust be the same Start the new BlackBerry Enterpriser Server Resolving issues during the upgradeReactivate user accounts Media, and select the file CompleteMedia for Microsoft .NET Framework version Which the BlackBerry Collaboration Service is installed Resolving issues after the upgradeManaging a mixed-version environment Phased upgradesSample supported mixed-version environment Sample unsupported mixed-version environment Proxy settingsOn page 45 for more information BlackBerry Domain so that it upgrades to VersionBlackBerry Domain to Version 4.1.4, if applicable More informationExisting ones Log in to your computer using the BESAdmin service accountNew BlackBerry Configuration Database Version 4.1.4 using an in-place processPage Add the BlackBerry Device Software to the network drive Checklist Confirm the upgrade requirementsPage Send the upgrade instructions to BlackBerry device users Create and send a wireless enterprise activation passwordSoftware Version 4.0 or later Create a software configurationDevice Users list, click a userUpgrade the BlackBerry Device Software Assign a software configuration to a user optionalClick Load Handheld Interactive Lower pane, check the user’s system status message Confirm that the upgrade is successfulForce the BlackBerry Device Software upgrade Push the installation files to user computersMotion\Apploader\loader.exe Troubleshooting the BlackBerry device upgradeManager is installed StartPage Research In Motion Limited Published in Canada