Blackberry 4.1.4 manual Resolving issues during the upgrade process

5: Upgrading the BlackBerry Enterprise Server using an in-place process

Troubleshooting the BlackBerry Enterprise Server upgrade process

Resolving issues during the upgrade process

Symptom	Possible solution
You encounter errors when previewing the user migration.	1.	Browse to the location that you specified for the migration log file.
	2.	Check the log file for errors.
	3.	Preview the user migration again, using the -e parameter to create an
		extended log file that contains events reported by other components (for
		example, the BlackBerry Configuration Database).
		Notes:
		The the extended log file contains user’s BlackBerry information that is
		stored in the mailbox, which may be sensitive, for example, encryption
		keys.
		The extended log file is large, so the computer on which you create the log
		file must have a large volume of free hard disk space
You cannot resolve errors that occur when migrating user	1.	Remove the user accounts from the BlackBerry Enterprise Server before
accounts.		you start the upgrade.
	2.	Add the user accounts to the BlackBerry Enterprise Server when the
		upgrade is complete.
	3.	Activate users’ BlackBerry devices over the wireless network.
You encounter errors while upgrading the BlackBerry	1.	Browse to the C:\Program Files\Research In Motion\BlackBerry
Configuration Database.		Enterprise Server\Logs\Installer folder, or to the location that you defined
		in the setup program.
	2.	Locate the DB_InstallV<YYMMDDHHMMSS>.log, where
		<YYMMDDHHMMSS> specifies the date and time in 24-hour clock format
		when you upgraded the BlackBerry Configuration Database.
	3.	Check the log file for errors.
You cannot resolve errors that occur when upgrading the	1.	On the server where the BlackBerry Configuration Database is located, at
BlackBerry Configuration Database, and you want to restore		the command prompt, switch to the Tools folder in the BlackBerry
the backup that you made with the BlackBerry Database		Enterprise Server installation media.
Backup tool.	2.	Type BlackBerryDBRestore.exe.
	3.	Type the same parameters that you used when you created the database
		backup. See “Back up the BlackBerry Configuration Database” on page 41
		for more information.
	4.	Press ENTER.
One of the third-party tools installed by the setup program	1.	In the BlackBerry Enterprise Server installation media, open the Tools
does not install successfully and the setup program ends.		folder and locate the program that you want to install.
	2.	Install the third-party tool manually.
	3.	Restart the setup program.

47