HP 4600hdn 4600n manual Problemsolving, 131

Page 145

6 Problemsolving

This chapter describes what to do if problems arise with your printer. The following topics are covered:

zBasic troubleshooting checklist

zControl panel messages

zPaper jams

zMedia-handling problems

zPrinter response problems

zPrinter control panel problems

zColor printing problems

zIncorrect printer output

zSoftware application problems

zPrint quality troubleshooting

ENWW

131

Image 145

Contents Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Xii Appendix B Specifications and regulatory informationPrinter basics Enww World Wide Web links Quick access to printer informationUser guide links Setting up the printer Where to look for more informationHP Jetdirect Print Server Administrator’s Guide Accessory and Consumable Installation GuidesCD User Guide Using the printerOnline Help Html Online User GuideHP Color LaserJet Printer configurationsHP Color LaserJet 4600n Europe only HP Color LaserJet 4600dnHP Color LaserJet 4600hdn Feature Characteristics Printer featuresPaper handling AccessoriesConnectivity SuppliesFactors affecting printer performance Front view shown with second 500-sheet paper feeder Walk aroundBack/side view Introduction Control panel overviewControl panel buttons and lights Display Accessing the control panel from a computerButton name Function Control panel buttonsControl panel indicator lights Interpreting control panel indicator lightsIndicator Off Flashing Overview Control panel menusGetting started basics Retrieve job menu Menu hierarchyTo enter the menus Paper handling menu Information menuConfigure device menu See Diagnostics menu for more information Diagnostics menuMenu item Description Retrieve job menuInformation pages Information menuMenu item Value Description Paper handling menuPrinting menu Configure device menuMenu item Values Description Print quality menu System setup menu Language Menu Resets menu Diagnostics menu Job storage limit Changing printer control panel configuration settingsTo set the job storage limit To set the job held timeout Job held timeoutTray behavior options use requested tray and manually feed To set use requested trayTo set manually feed prompt PowerSave TimeTo disable/enable PowerSave To set PowerSave TimeClearable warnings PersonalityTo set the personality To set the clearable warningsSupplies low Auto continueTo set the auto continue To set jam recovery response Jam recoveryTo set supplies low reporting To select language LanguageUsing the printer control panel in shared environments Additional drivers Printer driversOperating system PCL 5c Printer software Software for networks HP Web JetadminUnix Embedded Web server FeaturesOther components and utilities Windows Macintosh OS Network AdministratorSupport NetprintingConfiguring Novell NetWare frame type Network configurationParameters Configuring TCP/IP parameters Setting an IP address Setting the local and default gateway Setting the subnet maskDisabling network protocols optional To disable IPX/SPXTo disable DLC/LLC Parallel port connection Parallel configurationHP Jetdirect print servers Enhanced I/O EIO configurationNetWare networks Available enhanced I/O interfacesWindows and Windows NT networks LocalTalk network configuration LocalTalk configurationAppleTalk networks UNIX/Linux networksSupplies and accessories Printer supplies Media CablesReference MaterialsEnww Printing tasks Enww Controlling print jobs Print setting priorities Media to avoid Selecting print mediaMedia that may damage the printer Configuring Tray 1 media type Configuring input traysConfiguring Tray 1 media size Tray 2 and Tray 3 media size Tray 2 and Tray 3 media typeTray 2 or Tray 3 custom media Unit of measure DimensionPrinting envelopes from Tray Printing from Tray 1 multipurpose trayLoading media into Tray Printing envelopes To load envelopes into TrayAddress type Left margin Top margin ReturnLoading standard-sized media into Tray 2 and Tray Printing from Tray 2 and TrayEnww Loading custom-sized media into Tray 2 and Tray Transparencies Printing on special mediaGlossy paper Envelopes Colored paperHeavy paper LabelsRecycled paper Preprinted forms and letterheadSided duplex printing Control panel settings for 2-sided printingTo use 2-sided printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Printing a different first Special printing situationsPrinting on custom-size media To stop the current print job from the printer control panel Stopping a print requestStoring a print job Job retention featuresQuick copying a job Proofing and holding a jobPrinting stored jobs Deleting stored jobs Printing a private job Private jobsDeleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Interrupting and resuming printing Printing a jobMemory, see Working with memory and print server cards Managing memoryEnww Managing the printer Enww Menu map Printer information pagesSupplies status ConfigurationDemo UsageFile directory Event log PCL or PS font list100 101 Print quality troubleshooting pagesTo access the embedded Web server Using the embedded Web server102 Information tab Settings tab103 Other links Networking tab104 105 106 Using Printer Status and AlertsTo view status messages and information To choose which status messages appear107 108 109 Color110 HP ImageREt Using colorPaper selection Color options112 SRGBManaging color Automatic or manual color adjustmentPrint in Grayscale Manual color optionsNeutral Grays Halftone optionsEdge Control 114115 RGB ColorPantone * color matching Swatch book color matching Matching colors116 117 118 119 Maintenance120 Managing the print cartridge Print cartridge authenticationHP print cartridges Non-HP print cartridgesPrint cartridge storage Using the printer control panelPrint cartridge life expectancy Checking the print cartridge lifeUsing printer software Using the embedded Web serverUsing HP Web Jetadmin 123124 Changing print cartridges125 Replacing supplies Supply replacement guidelinesLocating supplies Supply item locationsMaking room around the printer for replacing supplies Supplies replacement clearance diagram127 Printer Count Approximate time Message Period Approximate replacement intervals for supplies128 See Using the embedded Web server for Configuring alertsSoftware Information location 129130 131 Problemsolving132 133 Basic troubleshooting checklistCritical error messages Error messagesControl panel messages Status messagesMessage Description Action Control panel messages135 136 Dimm 137138 139 140 141 142 See Using Embedded Web server143 Stop 144Test 145146 Return to the SET Registration147 Ready148 149 See Using150 151 152 See Configuring input153 Error For help press154 155 156 RAM 157158 159 Paper jam locations Paper jams160 To disable paper jam recovery Paper jam recovery161 Common causes of paper jams Cause Solution162 163 Jam in Tray 1, Tray 2, or Tray Clearing jams164 165 101166 Jams in the top cover167 168 169 Jam in paper input path or paper path170 Jam in duplex path171 Printer feeds multiple sheets Cause Solution Media-handling problemsPrinter feeds incorrect page size Cause Solution 172Media does not feed automatically Cause Solution Printer pulls from incorrect tray Cause SolutionPrinter feeds incorrect page size 173Transparencies or glossy paper will not feed Cause Solution Media does not feed from input Trays 2 or Cause Solution174 See Configuring input trays Output is curled or wrinkled Cause SolutionTransparencies or glossy paper will not feed 175176 Output is curled or wrinkledNo display message Cause Solution Printer response problemsPrinter is on, but nothing prints Cause Solution 177See Changing printer control panel configuration settings Printer is on but is not receiving data Cause SolutionPrinter is on, but nothing prints 178179 Control panel settings work incorrectly Cause Solution Printer control panel problems180 Printing black instead of color Cause Solution Color printing problemsIncorrect shade Cause Solution Missing color Cause Solution182 Printed colors do not match screen colors Cause SolutionDrifting text between printouts Cause Solution Incorrect fonts are printed Cause SolutionIncorrect printer output 183Guidelines for printing with different fonts Partial printout Cause SolutionErratic, missing characters or interrupted printout 184Unable to select a font from the software Cause Solution Software application problemsUnable to select colors from the software 185Print quality problems associated with media Print quality troubleshootingOverhead transparency defects 186Print quality problems associated with jams Print quality problems associated with the environment187 188 189 Hewlett-Packard limited warranty statement190 191 Limited warranty for print cartridge life192 Transfer unit and fuser warrantyOn-site service agreements HP maintenance agreementsPriority on-site service Next-day on-site service194 Physical dimensions Printer specificationsElectrical specifications Acoustic emissions Operating environment specifications196 197 FCC regulationsProtecting the environment Environmental product stewardship programMaterial restrictions Recycled paper199 Spare parts and supplies availability Material Safety Data Sheet Msds Extended warrantyFor more information 200Hewlett-Packard Company Boise, Idaho USA April 1 Declaration of Conformity201 Laser safety Safety statementsCanadian DOC regulations EMI statement Korea203 Klass 1 Laser Apparat204 VaroTray Media type and size Media weight Capacity Supported media weights and sizes205 Tray206 207 Tray 2 208Optional Duplex 209Printing 210 211 Printer memory212 Printing a configurationTo install memory and font DIMMs Installing memory and font DIMMs213 214 215 Enabling memory To enable memory for WindowsEnabling the language font Dimm 216To check Dimm installation Checking Dimm installation217 To install an HP Jetdirect print server card Installing an HP Jetdirect print server card218 219 220 221 Term Definition222 223 RJ-45 224Toner Transfer belt225 Index226 227 228 Page C9660-90912

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