HP 4600 Software application problems, Unable to select a font from the software Cause Solution

Page 199

Software application problems

Unable to change system selections through software

Cause

Solution

 

 

System software changes are locked out by

Consult with your network administrator.

the printer control panel.

 

The software application does not support system changes.

See the software application documentation.

The correct printer driver is not loaded.

Load the correct printer driver.

 

 

The correct application driver is not loaded.

Load the correct application driver.

 

 

Unable to select a font from the software

Cause

Solution

 

 

The font is not available to the software

See the software application documentation.

application.

 

 

Unable to select colors from the software

 

 

Cause

Solution

 

 

The software application does not support

See the documentation for the software

color.

application.

 

 

Color mode is not selected in the software

Select color mode instead of grayscale or

application or printer driver.

monochrome mode.

 

 

The correct printer driver is not loaded.

Load the correct printer driver.

 

Printer driver does not recognize Tray 3 or the duplex printing accessory

 

 

Cause

Solution

 

 

The printer driver has not been configured to

See the printer driver’s online Help for

recognize Tray 3 or the duplex printing

instructions on how to configure the driver to

accessory.

recognize printer accessories.

 

 

The accessory may not be installed.

Verify that the accessory is properly installed.

 

 

ENWW

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Contents Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Xii Appendix B Specifications and regulatory informationPrinter basics Enww World Wide Web links Quick access to printer informationUser guide links Accessory and Consumable Installation Guides Where to look for more informationSetting up the printer HP Jetdirect Print Server Administrator’s GuideHtml Online User Guide Using the printerCD User Guide Online HelpHP Color LaserJet 4600dn Printer configurationsHP Color LaserJet HP Color LaserJet 4600n Europe onlyHP Color LaserJet 4600hdn Feature Characteristics Printer featuresSupplies AccessoriesPaper handling ConnectivityFactors affecting printer performance Front view shown with second 500-sheet paper feeder Walk aroundBack/side view Introduction Control panel overviewControl panel buttons and lights Display Accessing the control panel from a computerButton name Function Control panel buttonsControl panel indicator lights Interpreting control panel indicator lightsIndicator Off Flashing Overview Control panel menusGetting started basics Retrieve job menu Menu hierarchyTo enter the menus Paper handling menu Information menuConfigure device menu See Diagnostics menu for more information Diagnostics menuMenu item Description Retrieve job menuInformation pages Information menuMenu item Value Description Paper handling menuPrinting menu Configure device menuMenu item Values Description Print quality menu System setup menu Language Menu Resets menu Diagnostics menu Job storage limit Changing printer control panel configuration settingsTo set the job storage limit To set use requested tray Job held timeoutTo set the job held timeout Tray behavior options use requested tray and manually feedTo set manually feed prompt PowerSave TimeTo disable/enable PowerSave To set PowerSave TimeTo set the clearable warnings PersonalityClearable warnings To set the personalitySupplies low Auto continueTo set the auto continue To set jam recovery response Jam recoveryTo set supplies low reporting To select language LanguageUsing the printer control panel in shared environments Additional drivers Printer driversOperating system PCL 5c Printer software Software for networks HP Web JetadminUnix Embedded Web server FeaturesNetprinting Windows Macintosh OS Network AdministratorOther components and utilities SupportConfiguring Novell NetWare frame type Network configurationParameters Configuring TCP/IP parameters Setting an IP address Setting the local and default gateway Setting the subnet maskDisabling network protocols optional To disable IPX/SPXTo disable DLC/LLC Parallel port connection Parallel configurationHP Jetdirect print servers Enhanced I/O EIO configurationNetWare networks Available enhanced I/O interfacesWindows and Windows NT networks UNIX/Linux networks LocalTalk configurationLocalTalk network configuration AppleTalk networksSupplies and accessories Printer supplies Materials CablesMedia ReferenceEnww Printing tasks Enww Controlling print jobs Print setting priorities Media to avoid Selecting print mediaMedia that may damage the printer Configuring Tray 1 media type Configuring input traysConfiguring Tray 1 media size Tray 2 and Tray 3 media size Tray 2 and Tray 3 media typeTray 2 or Tray 3 custom media Unit of measure DimensionPrinting envelopes from Tray Printing from Tray 1 multipurpose trayLoading media into Tray Return To load envelopes into TrayPrinting envelopes Address type Left margin Top marginLoading standard-sized media into Tray 2 and Tray Printing from Tray 2 and TrayEnww Loading custom-sized media into Tray 2 and Tray Transparencies Printing on special mediaGlossy paper Envelopes Colored paperHeavy paper LabelsRecycled paper Preprinted forms and letterheadSided duplex printing Control panel settings for 2-sided printingTo use 2-sided printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Printing a different first Special printing situationsPrinting on custom-size media To stop the current print job from the printer control panel Stopping a print requestProofing and holding a job Job retention featuresStoring a print job Quick copying a jobPrinting stored jobs Deleting stored jobs Printing a private job Private jobsDeleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Interrupting and resuming printing Printing a jobMemory, see Working with memory and print server cards Managing memoryEnww Managing the printer Enww Menu map Printer information pagesSupplies status ConfigurationDemo UsageFile directory Event log PCL or PS font list100 101 Print quality troubleshooting pagesTo access the embedded Web server Using the embedded Web server102 Information tab Settings tab103 Other links Networking tab104 105 106 Using Printer Status and AlertsTo view status messages and information To choose which status messages appear107 108 109 Color110 Color options Using colorHP ImageREt Paper selection112 SRGBManual color options Automatic or manual color adjustmentManaging color Print in Grayscale114 Halftone optionsNeutral Grays Edge Control115 RGB ColorPantone * color matching Swatch book color matching Matching colors116 117 118 119 Maintenance120 Non-HP print cartridges Print cartridge authenticationManaging the print cartridge HP print cartridgesChecking the print cartridge life Using the printer control panelPrint cartridge storage Print cartridge life expectancy123 Using the embedded Web serverUsing printer software Using HP Web Jetadmin124 Changing print cartridges125 Supply item locations Supply replacement guidelinesReplacing supplies Locating suppliesMaking room around the printer for replacing supplies Supplies replacement clearance diagram127 Printer Count Approximate time Message Period Approximate replacement intervals for supplies128 129 Configuring alertsSee Using the embedded Web server for Software Information location130 131 Problemsolving132 133 Basic troubleshooting checklistStatus messages Error messagesCritical error messages Control panel messagesMessage Description Action Control panel messages135 136 Dimm 137138 139 140 141 142 See Using Embedded Web server143 Stop 144Test 145146 Return to the SET Registration147 Ready148 149 See Using150 151 152 See Configuring input153 Error For help press154 155 156 RAM 157158 159 Paper jam locations Paper jams160 To disable paper jam recovery Paper jam recovery161 Common causes of paper jams Cause Solution162 163 Jam in Tray 1, Tray 2, or Tray Clearing jams164 165 101166 Jams in the top cover167 168 169 Jam in paper input path or paper path170 Jam in duplex path171 172 Media-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause Solution173 Printer pulls from incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Printer feeds incorrect page sizeTransparencies or glossy paper will not feed Cause Solution Media does not feed from input Trays 2 or Cause Solution174 175 Output is curled or wrinkled Cause SolutionSee Configuring input trays Transparencies or glossy paper will not feed176 Output is curled or wrinkled177 Printer response problemsNo display message Cause Solution Printer is on, but nothing prints Cause Solution178 Printer is on but is not receiving data Cause SolutionSee Changing printer control panel configuration settings Printer is on, but nothing prints179 Control panel settings work incorrectly Cause Solution Printer control panel problems180 Missing color Cause Solution Color printing problemsPrinting black instead of color Cause Solution Incorrect shade Cause Solution182 Printed colors do not match screen colors Cause Solution183 Incorrect fonts are printed Cause SolutionDrifting text between printouts Cause Solution Incorrect printer output184 Partial printout Cause SolutionGuidelines for printing with different fonts Erratic, missing characters or interrupted printout185 Software application problemsUnable to select a font from the software Cause Solution Unable to select colors from the software186 Print quality troubleshootingPrint quality problems associated with media Overhead transparency defectsPrint quality problems associated with jams Print quality problems associated with the environment187 188 189 Hewlett-Packard limited warranty statement190 191 Limited warranty for print cartridge life192 Transfer unit and fuser warrantyNext-day on-site service HP maintenance agreementsOn-site service agreements Priority on-site service194 Physical dimensions Printer specificationsElectrical specifications Acoustic emissions Operating environment specifications196 197 FCC regulationsProtecting the environment Environmental product stewardship programMaterial restrictions Recycled paper199 200 Material Safety Data Sheet Msds Extended warrantySpare parts and supplies availability For more informationHewlett-Packard Company Boise, Idaho USA April 1 Declaration of Conformity201 EMI statement Korea Safety statementsLaser safety Canadian DOC regulations203 Klass 1 Laser Apparat204 VaroTray Supported media weights and sizesTray Media type and size Media weight Capacity 205206 207 Tray 2 208Optional Duplex 209Printing 210 211 Printer memory212 Printing a configurationTo install memory and font DIMMs Installing memory and font DIMMs213 214 215 216 To enable memory for WindowsEnabling memory Enabling the language font DimmTo check Dimm installation Checking Dimm installation217 To install an HP Jetdirect print server card Installing an HP Jetdirect print server card218 219 220 221 Term Definition222 223 Transfer belt 224RJ-45 Toner225 Index226 227 228 Page C9660-90912
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