HP 4600hdn 4600n manual Printer response problems, No display message Cause Solution, 177

Page 191

Printer response problems

No display message

Cause

Solution

 

 

The printer’s on/off button is in the standby

Verify that the printer is on. Fans may run while

position.

the printer is in standby mode (off).

 

 

The printer’s memory DIMMs are defective or

Verify that the printer’s memory DIMMs are

installed incorrectly.

correctly installed and are not defective.

 

 

The power cord is not firmly plugged into both

Turn off the printer and then disconnect and

the printer and the power receptacle.

reconnect the power cord. Turn the printer

 

back on.

 

 

The line voltage is incorrect for the printer

Connect the printer to a proper voltage source,

power configuration.

as specified on the Power Rating Label on the

 

back of the printer.

 

 

The power cord is damaged or excessively

Replace the power cord.

worn.

 

The power source receptacle is not working correctly.

Connect the printer to a different power receptacle.

Printer is on, but nothing prints

Cause

Solution

 

 

The printer’s Ready indicator light is not lit.

Press PAUSE/RESUME to return the printer to

 

the READY state.

 

 

The top cover is not closed properly.

Close the top cover firmly.

 

 

The Data indicator light is flashing.

The printer is probably still receiving data. Wait

 

for the Data indicator to stop flashing.

 

 

REPLACE <COLOR> CARTRIDGE appears on

Replace the print cartridge specified on the

the printer display.

printer display.

 

 

A printer message other than READY appears

See Control panel messages.

on the printer control panel.

 

The parallel port may have a DOS timeout error.

Add a MODE command to the AUTOEXEC.BAT file. See the DOS manual for additional information.

The PS (PostScript Emulation) personality is not selected.

Select PS or AUTO for the printer language; see Changing printer control panel configuration settings.

ENWW

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Contents Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Xii Appendix B Specifications and regulatory informationPrinter basics Enww User guide links Quick access to printer informationWorld Wide Web links Accessory and Consumable Installation Guides Where to look for more informationSetting up the printer HP Jetdirect Print Server Administrator’s GuideHtml Online User Guide Using the printerCD User Guide Online HelpHP Color LaserJet 4600dn Printer configurationsHP Color LaserJet HP Color LaserJet 4600n Europe onlyHP Color LaserJet 4600hdn Feature Characteristics Printer featuresSupplies AccessoriesPaper handling ConnectivityFactors affecting printer performance Front view shown with second 500-sheet paper feeder Walk aroundBack/side view Control panel buttons and lights Control panel overviewIntroduction Display Accessing the control panel from a computerButton name Function Control panel buttonsIndicator Off Flashing Interpreting control panel indicator lightsControl panel indicator lights Getting started basics Control panel menusOverview To enter the menus Menu hierarchyRetrieve job menu Paper handling menu Information menuConfigure device menu See Diagnostics menu for more information Diagnostics menuMenu item Description Retrieve job menuInformation pages Information menuMenu item Value Description Paper handling menuMenu item Values Description Configure device menuPrinting menu Print quality menu System setup menu Language Menu Resets menu Diagnostics menu To set the job storage limit Changing printer control panel configuration settingsJob storage limit To set use requested tray Job held timeoutTo set the job held timeout Tray behavior options use requested tray and manually feedTo set manually feed prompt PowerSave TimeTo disable/enable PowerSave To set PowerSave TimeTo set the clearable warnings PersonalityClearable warnings To set the personalityTo set the auto continue Auto continueSupplies low To set supplies low reporting Jam recoveryTo set jam recovery response To select language LanguageUsing the printer control panel in shared environments Operating system PCL 5c Printer driversAdditional drivers Printer software Software for networks HP Web JetadminUnix Embedded Web server FeaturesNetprinting Windows Macintosh OS Network AdministratorOther components and utilities SupportParameters Network configurationConfiguring Novell NetWare frame type Configuring TCP/IP parameters Setting an IP address Setting the local and default gateway Setting the subnet maskDisabling network protocols optional To disable IPX/SPXTo disable DLC/LLC Parallel port connection Parallel configurationHP Jetdirect print servers Enhanced I/O EIO configurationWindows and Windows NT networks Available enhanced I/O interfacesNetWare networks UNIX/Linux networks LocalTalk configurationLocalTalk network configuration AppleTalk networksSupplies and accessories Printer supplies Materials CablesMedia ReferenceEnww Printing tasks Enww Controlling print jobs Print setting priorities Media to avoid Selecting print mediaMedia that may damage the printer Configuring Tray 1 media size Configuring input traysConfiguring Tray 1 media type Tray 2 or Tray 3 custom media Tray 2 and Tray 3 media typeTray 2 and Tray 3 media size Unit of measure DimensionLoading media into Tray Printing from Tray 1 multipurpose trayPrinting envelopes from Tray Return To load envelopes into TrayPrinting envelopes Address type Left margin Top marginLoading standard-sized media into Tray 2 and Tray Printing from Tray 2 and TrayEnww Loading custom-sized media into Tray 2 and Tray Glossy paper Printing on special mediaTransparencies Envelopes Colored paperHeavy paper LabelsRecycled paper Preprinted forms and letterheadTo use 2-sided printing Control panel settings for 2-sided printingSided duplex printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Printing on custom-size media Special printing situationsPrinting a different first To stop the current print job from the printer control panel Stopping a print requestProofing and holding a job Job retention featuresStoring a print job Quick copying a jobPrinting stored jobs Deleting stored jobs Printing a private job Private jobsDeleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Interrupting and resuming printing Printing a jobMemory, see Working with memory and print server cards Managing memoryEnww Managing the printer Enww Menu map Printer information pagesSupplies status ConfigurationFile directory UsageDemo 100 PCL or PS font listEvent log 101 Print quality troubleshooting pages102 Using the embedded Web serverTo access the embedded Web server 103 Settings tabInformation tab 104 Networking tabOther links 105 106 Using Printer Status and Alerts107 To choose which status messages appearTo view status messages and information 108 109 Color110 Color options Using colorHP ImageREt Paper selection112 SRGBManual color options Automatic or manual color adjustmentManaging color Print in Grayscale114 Halftone optionsNeutral Grays Edge Control115 RGB Color116 Matching colorsPantone * color matching Swatch book color matching 117 118 119 Maintenance120 Non-HP print cartridges Print cartridge authenticationManaging the print cartridge HP print cartridgesChecking the print cartridge life Using the printer control panelPrint cartridge storage Print cartridge life expectancy123 Using the embedded Web serverUsing printer software Using HP Web Jetadmin124 Changing print cartridges125 Supply item locations Supply replacement guidelinesReplacing supplies Locating supplies127 Supplies replacement clearance diagramMaking room around the printer for replacing supplies 128 Approximate replacement intervals for suppliesPrinter Count Approximate time Message Period 129 Configuring alertsSee Using the embedded Web server for Software Information location130 131 Problemsolving132 133 Basic troubleshooting checklistStatus messages Error messagesCritical error messages Control panel messages135 Control panel messagesMessage Description Action 136 Dimm 137138 139 140 141 142 See Using Embedded Web server143 Stop 144Test 145146 Return to the SET Registration147 Ready148 149 See Using150 151 152 See Configuring input153 Error For help press154 155 156 RAM 157158 159 160 Paper jamsPaper jam locations 161 Paper jam recoveryTo disable paper jam recovery 162 Cause SolutionCommon causes of paper jams 163 164 Clearing jamsJam in Tray 1, Tray 2, or Tray 165 101166 Jams in the top cover167 168 169 Jam in paper input path or paper path170 Jam in duplex path171 172 Media-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause Solution173 Printer pulls from incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Printer feeds incorrect page size174 Media does not feed from input Trays 2 or Cause SolutionTransparencies or glossy paper will not feed Cause Solution 175 Output is curled or wrinkled Cause SolutionSee Configuring input trays Transparencies or glossy paper will not feed176 Output is curled or wrinkled177 Printer response problemsNo display message Cause Solution Printer is on, but nothing prints Cause Solution178 Printer is on but is not receiving data Cause SolutionSee Changing printer control panel configuration settings Printer is on, but nothing prints179 180 Printer control panel problemsControl panel settings work incorrectly Cause Solution Missing color Cause Solution Color printing problemsPrinting black instead of color Cause Solution Incorrect shade Cause Solution182 Printed colors do not match screen colors Cause Solution183 Incorrect fonts are printed Cause SolutionDrifting text between printouts Cause Solution Incorrect printer output184 Partial printout Cause SolutionGuidelines for printing with different fonts Erratic, missing characters or interrupted printout185 Software application problemsUnable to select a font from the software Cause Solution Unable to select colors from the software186 Print quality troubleshootingPrint quality problems associated with media Overhead transparency defects187 Print quality problems associated with the environmentPrint quality problems associated with jams 188 189 Hewlett-Packard limited warranty statement190 191 Limited warranty for print cartridge life192 Transfer unit and fuser warrantyNext-day on-site service HP maintenance agreementsOn-site service agreements Priority on-site service194 Electrical specifications Printer specificationsPhysical dimensions 196 Operating environment specificationsAcoustic emissions 197 FCC regulationsProtecting the environment Environmental product stewardship program199 Recycled paperMaterial restrictions 200 Material Safety Data Sheet Msds Extended warrantySpare parts and supplies availability For more information201 Declaration of ConformityHewlett-Packard Company Boise, Idaho USA April 1 EMI statement Korea Safety statementsLaser safety Canadian DOC regulations203 Klass 1 Laser Apparat204 VaroTray Supported media weights and sizesTray Media type and size Media weight Capacity 205206 207 Optional 208Tray 2 Printing 209Duplex 210 211 Printer memory212 Printing a configuration213 Installing memory and font DIMMsTo install memory and font DIMMs 214 215 216 To enable memory for WindowsEnabling memory Enabling the language font Dimm217 Checking Dimm installationTo check Dimm installation 218 Installing an HP Jetdirect print server cardTo install an HP Jetdirect print server card 219 220 221 Term Definition222 223 Transfer belt 224RJ-45 Toner225 Index226 227 228 Page C9660-90912
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