HP 4600hdn 4600n manual Media-handling problems, Printer feeds multiple sheets Cause Solution, 172

Page 186

Media-handling problems

Use only media that meets the specifications outlined in the

HP LaserJet Printer Family Paper Specification Guide. For ordering information, see Supplies and accessories.

For media specifications for this printer, see Supported media weights and sizes.

Printer feeds multiple sheets

Cause	Solution

The input tray is overfilled.	Remove excess media from the input tray.

The media is not under the tabs in the input	Open the input tray and verify that the media is
tray (Trays 2 and 3).	seated under the metal tabs.

Print media is sticking together.	Remove media, flex it, rotate it 180 degrees or
	flip it over, and then reload it into the tray.
	Note: Do not fan media. Fanning can cause
	static electricity, which can cause media to
	stick together.

Media does not meet the specifications for this printer.

Use only media that meets HP media specifications for this printer. See Supported media weights and sizes.

Printer feeds incorrect page size

Cause

Solution

The correct size media is not loaded in the input tray.

Load the correct size media in the input tray.

The correct size media is not selected in the software application or printer driver.

Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.

The correct size media for Tray 1 is not	From the control panel, select the correct size
selected in the printer control panel.	media for Tray 1.

The media size is not configured correctly for	Print a configuration page or use the control
the input tray.	panel to determine the media size for which
	the tray is configured.

The guides in the tray are not against the paper.

Verify that the guides are touching the paper.

172

ENWW

Image 186

Contents Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Appendix B Specifications and regulatory information XiiPrinter basics Enww Quick access to printer information World Wide Web linksUser guide links HP Jetdirect Print Server Administrator’s Guide Where to look for more informationSetting up the printer Accessory and Consumable Installation GuidesOnline Help Using the printerCD User Guide Html Online User GuideHP Color LaserJet 4600n Europe only Printer configurationsHP Color LaserJet HP Color LaserJet 4600dnHP Color LaserJet 4600hdn Printer features Feature CharacteristicsConnectivity AccessoriesPaper handling SuppliesFactors affecting printer performance Walk around Front view shown with second 500-sheet paper feederBack/side view Control panel overview IntroductionControl panel buttons and lights Accessing the control panel from a computer DisplayControl panel buttons Button name FunctionInterpreting control panel indicator lights Control panel indicator lightsIndicator Off Flashing Control panel menus OverviewGetting started basics Menu hierarchy Retrieve job menuTo enter the menus Information menu Paper handling menuConfigure device menu Diagnostics menu See Diagnostics menu for more informationRetrieve job menu Menu item DescriptionInformation menu Information pagesPaper handling menu Menu item Value DescriptionConfigure device menu Printing menuMenu item Values Description Print quality menu System setup menu Language Menu Resets menu Diagnostics menu Changing printer control panel configuration settings Job storage limitTo set the job storage limit Tray behavior options use requested tray and manually feed Job held timeoutTo set the job held timeout To set use requested trayPowerSave Time To set manually feed promptTo set PowerSave Time To disable/enable PowerSaveTo set the personality PersonalityClearable warnings To set the clearable warningsAuto continue Supplies lowTo set the auto continue Jam recovery To set jam recovery responseTo set supplies low reporting Language To select languageUsing the printer control panel in shared environments Printer drivers Additional driversOperating system PCL 5c Printer software HP Web Jetadmin Software for networksUnix Features Embedded Web serverSupport Windows Macintosh OS Network AdministratorOther components and utilities NetprintingNetwork configuration Configuring Novell NetWare frame typeParameters Configuring TCP/IP parameters Setting an IP address Setting the subnet mask Setting the local and default gatewayTo disable IPX/SPX Disabling network protocols optionalTo disable DLC/LLC Parallel configuration Parallel port connectionEnhanced I/O EIO configuration HP Jetdirect print serversAvailable enhanced I/O interfaces NetWare networksWindows and Windows NT networks AppleTalk networks LocalTalk configurationLocalTalk network configuration UNIX/Linux networksSupplies and accessories Printer supplies Reference CablesMedia MaterialsEnww Printing tasks Enww Controlling print jobs Print setting priorities Selecting print media Media to avoidMedia that may damage the printer Configuring input trays Configuring Tray 1 media typeConfiguring Tray 1 media size Tray 2 and Tray 3 media type Tray 2 and Tray 3 media sizeTray 2 or Tray 3 custom media Dimension Unit of measurePrinting from Tray 1 multipurpose tray Printing envelopes from TrayLoading media into Tray Address type Left margin Top margin To load envelopes into TrayPrinting envelopes ReturnPrinting from Tray 2 and Tray Loading standard-sized media into Tray 2 and TrayEnww Loading custom-sized media into Tray 2 and Tray Printing on special media TransparenciesGlossy paper Colored paper EnvelopesLabels Heavy paperPreprinted forms and letterhead Recycled paperControl panel settings for 2-sided printing Sided duplex printingTo use 2-sided printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Special printing situations Printing a different firstPrinting on custom-size media Stopping a print request To stop the current print job from the printer control panelQuick copying a job Job retention featuresStoring a print job Proofing and holding a jobPrinting stored jobs Deleting stored jobs Private jobs Printing a private jobDeleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Printing a job Interrupting and resuming printingManaging memory Memory, see Working with memory and print server cardsEnww Managing the printer Enww Printer information pages Menu mapConfiguration Supplies statusUsage DemoFile directory PCL or PS font list Event log100 Print quality troubleshooting pages 101Using the embedded Web server To access the embedded Web server102 Settings tab Information tab103 Networking tab Other links104 105 Using Printer Status and Alerts 106To choose which status messages appear To view status messages and information107 108 Color 109110 Paper selection Using colorHP ImageREt Color optionsSRGB 112Print in Grayscale Automatic or manual color adjustmentManaging color Manual color optionsEdge Control Halftone optionsNeutral Grays 114RGB Color 115Matching colors Pantone * color matching Swatch book color matching116 117 118 Maintenance 119120 HP print cartridges Print cartridge authenticationManaging the print cartridge Non-HP print cartridgesPrint cartridge life expectancy Using the printer control panelPrint cartridge storage Checking the print cartridge lifeUsing HP Web Jetadmin Using the embedded Web serverUsing printer software 123Changing print cartridges 124125 Locating supplies Supply replacement guidelinesReplacing supplies Supply item locationsSupplies replacement clearance diagram Making room around the printer for replacing supplies127 Approximate replacement intervals for supplies Printer Count Approximate time Message Period128 Software Information location Configuring alertsSee Using the embedded Web server for 129130 Problemsolving 131132 Basic troubleshooting checklist 133Control panel messages Error messagesCritical error messages Status messagesControl panel messages Message Description Action135 136 137 Dimm138 139 140 141 See Using Embedded Web server 142143 144 Stop145 TestReturn to the SET Registration 146Ready 147148 See Using 149150 151 See Configuring input 152Error For help press 153154 155 156 157 RAM158 159 Paper jams Paper jam locations160 Paper jam recovery To disable paper jam recovery161 Cause Solution Common causes of paper jams162 163 Clearing jams Jam in Tray 1, Tray 2, or Tray164 101 165Jams in the top cover 166167 168 Jam in paper input path or paper path 169Jam in duplex path 170171 Printer feeds incorrect page size Cause Solution Media-handling problemsPrinter feeds multiple sheets Cause Solution 172Printer feeds incorrect page size Printer pulls from incorrect tray Cause SolutionMedia does not feed automatically Cause Solution 173Media does not feed from input Trays 2 or Cause Solution Transparencies or glossy paper will not feed Cause Solution174 Transparencies or glossy paper will not feed Output is curled or wrinkled Cause SolutionSee Configuring input trays 175Output is curled or wrinkled 176Printer is on, but nothing prints Cause Solution Printer response problemsNo display message Cause Solution 177Printer is on, but nothing prints Printer is on but is not receiving data Cause SolutionSee Changing printer control panel configuration settings 178179 Printer control panel problems Control panel settings work incorrectly Cause Solution180 Incorrect shade Cause Solution Color printing problemsPrinting black instead of color Cause Solution Missing color Cause SolutionPrinted colors do not match screen colors Cause Solution 182Incorrect printer output Incorrect fonts are printed Cause SolutionDrifting text between printouts Cause Solution 183Erratic, missing characters or interrupted printout Partial printout Cause SolutionGuidelines for printing with different fonts 184Unable to select colors from the software Software application problemsUnable to select a font from the software Cause Solution 185Overhead transparency defects Print quality troubleshootingPrint quality problems associated with media 186Print quality problems associated with the environment Print quality problems associated with jams187 188 Hewlett-Packard limited warranty statement 189190 Limited warranty for print cartridge life 191Transfer unit and fuser warranty 192Priority on-site service HP maintenance agreementsOn-site service agreements Next-day on-site service194 Printer specifications Physical dimensionsElectrical specifications Operating environment specifications Acoustic emissions196 FCC regulations 197Environmental product stewardship program Protecting the environmentRecycled paper Material restrictions199 For more information Material Safety Data Sheet Msds Extended warrantySpare parts and supplies availability 200Declaration of Conformity Hewlett-Packard Company Boise, Idaho USA April 1201 Canadian DOC regulations Safety statementsLaser safety EMI statement KoreaKlass 1 Laser Apparat 203Varo 204205 Supported media weights and sizesTray Media type and size Media weight Capacity Tray206 207 208 Tray 2Optional 209 DuplexPrinting 210 Printer memory 211Printing a configuration 212Installing memory and font DIMMs To install memory and font DIMMs213 214 215 Enabling the language font Dimm To enable memory for WindowsEnabling memory 216Checking Dimm installation To check Dimm installation217 Installing an HP Jetdirect print server card To install an HP Jetdirect print server card218 219 220 Term Definition 221222 223 Toner 224RJ-45 Transfer beltIndex 225226 227 228 Page C9660-90912

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