HP 4600hdn 4600n manual Printer is on, but nothing prints, 178

Page 192

Printer is on, but nothing prints

The correct driver is not selected in the software application or printer driver.

Select the driver for PostScript Emulation for this printer in the software application or printer driver.

The printer is not properly configured.

The computer port is not configured or is not

Run another peripheral connected to this port

working properly.

to verify that the port is working properly.

 

 

The printer has not been correctly named for

Use the appropriate utility to name the printer

the network or for a Macintosh computer.

on the network. For Macintosh computers,

 

name the printer from within the Chooser

 

menu.

 

 

Printer is on but is not receiving data

Cause

Solution

 

 

The printer’s Ready indicator light is not lit.

Press PAUSE/RESUME to return the printer to

 

the READY state.

 

 

The top cover is not closed properly.

Close the top cover firmly.

 

 

A printer message other than READY appears

See Control panel messages.

on the printer control panel.

 

The interface cable is not correct for this configuration.

Select the correct interface cable for your configuration. See Parallel configuration or Enhanced I/O (EIO) configuration.

The interface cable is not securely connected Disconnect and reconnect the interface cable. to both the printer and the computer.

The printer is not configured correctly.

See Changing printer control panel configuration settings for configuration information.

The interface configurations on the printer’s configuration page do not match the configurations on the host computer.

Configure the printer to match the computer configuration.

The computer is not working properly.

Try using an application that you know works properly to check computer, or, in DOS, type Dir>Prn at the DOS prompt.

The computer port that the printer is connected to is not configured or is not working properly.

Run another peripheral connected to this port to verify that the port is working properly.

The printer has not been correctly named for the network or Macintosh computer.

Use the appropriate utility to name the printer on the network. For Macintosh computers, name the printer from within the Chooser menu.

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Contents Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Appendix B Specifications and regulatory information XiiPrinter basics Enww Quick access to printer information World Wide Web linksUser guide links Where to look for more information Setting up the printerHP Jetdirect Print Server Administrator’s Guide Accessory and Consumable Installation GuidesUsing the printer CD User GuideOnline Help Html Online User GuidePrinter configurations HP Color LaserJetHP Color LaserJet 4600n Europe only HP Color LaserJet 4600dnHP Color LaserJet 4600hdn Printer features Feature CharacteristicsAccessories Paper handlingConnectivity SuppliesFactors affecting printer performance Walk around Front view shown with second 500-sheet paper feederBack/side view Control panel overview IntroductionControl panel buttons and lights Accessing the control panel from a computer DisplayControl panel buttons Button name FunctionInterpreting control panel indicator lights Control panel indicator lightsIndicator Off Flashing Control panel menus OverviewGetting started basics Menu hierarchy Retrieve job menuTo enter the menus Information menu Paper handling menuConfigure device menu Diagnostics menu See Diagnostics menu for more informationRetrieve job menu Menu item DescriptionInformation menu Information pagesPaper handling menu Menu item Value DescriptionConfigure device menu Printing menuMenu item Values Description Print quality menu System setup menu Language Menu Resets menu Diagnostics menu Changing printer control panel configuration settings Job storage limitTo set the job storage limit Job held timeout To set the job held timeoutTray behavior options use requested tray and manually feed To set use requested trayPowerSave Time To set manually feed promptTo set PowerSave Time To disable/enable PowerSavePersonality Clearable warningsTo set the personality To set the clearable warningsAuto continue Supplies lowTo set the auto continue Jam recovery To set jam recovery responseTo set supplies low reporting Language To select languageUsing the printer control panel in shared environments Printer drivers Additional driversOperating system PCL 5c Printer software HP Web Jetadmin Software for networksUnix Features Embedded Web serverWindows Macintosh OS Network Administrator Other components and utilitiesSupport NetprintingNetwork configuration Configuring Novell NetWare frame typeParameters Configuring TCP/IP parameters Setting an IP address Setting the subnet mask Setting the local and default gatewayTo disable IPX/SPX Disabling network protocols optionalTo disable DLC/LLC Parallel configuration Parallel port connectionEnhanced I/O EIO configuration HP Jetdirect print serversAvailable enhanced I/O interfaces NetWare networksWindows and Windows NT networks LocalTalk configuration LocalTalk network configurationAppleTalk networks UNIX/Linux networksSupplies and accessories Printer supplies Cables MediaReference MaterialsEnww Printing tasks Enww Controlling print jobs Print setting priorities Selecting print media Media to avoidMedia that may damage the printer Configuring input trays Configuring Tray 1 media typeConfiguring Tray 1 media size Tray 2 and Tray 3 media type Tray 2 and Tray 3 media sizeTray 2 or Tray 3 custom media Dimension Unit of measurePrinting from Tray 1 multipurpose tray Printing envelopes from TrayLoading media into Tray To load envelopes into Tray Printing envelopesAddress type Left margin Top margin ReturnPrinting from Tray 2 and Tray Loading standard-sized media into Tray 2 and TrayEnww Loading custom-sized media into Tray 2 and Tray Printing on special media TransparenciesGlossy paper Colored paper EnvelopesLabels Heavy paperPreprinted forms and letterhead Recycled paperControl panel settings for 2-sided printing Sided duplex printingTo use 2-sided printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Special printing situations Printing a different firstPrinting on custom-size media Stopping a print request To stop the current print job from the printer control panelJob retention features Storing a print jobQuick copying a job Proofing and holding a jobPrinting stored jobs Deleting stored jobs Private jobs Printing a private jobDeleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Printing a job Interrupting and resuming printingManaging memory Memory, see Working with memory and print server cardsEnww Managing the printer Enww Printer information pages Menu mapConfiguration Supplies statusUsage DemoFile directory PCL or PS font list Event log100 Print quality troubleshooting pages 101Using the embedded Web server To access the embedded Web server102 Settings tab Information tab103 Networking tab Other links104 105 Using Printer Status and Alerts 106To choose which status messages appear To view status messages and information107 108 Color 109110 Using color HP ImageREtPaper selection Color optionsSRGB 112Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color optionsHalftone options Neutral GraysEdge Control 114RGB Color 115Matching colors Pantone * color matching Swatch book color matching116 117 118 Maintenance 119120 Print cartridge authentication Managing the print cartridgeHP print cartridges Non-HP print cartridgesUsing the printer control panel Print cartridge storagePrint cartridge life expectancy Checking the print cartridge lifeUsing the embedded Web server Using printer softwareUsing HP Web Jetadmin 123Changing print cartridges 124125 Supply replacement guidelines Replacing suppliesLocating supplies Supply item locationsSupplies replacement clearance diagram Making room around the printer for replacing supplies127 Approximate replacement intervals for supplies Printer Count Approximate time Message Period128 Configuring alerts See Using the embedded Web server forSoftware Information location 129130 Problemsolving 131132 Basic troubleshooting checklist 133Error messages Critical error messagesControl panel messages Status messagesControl panel messages Message Description Action135 136 137 Dimm138 139 140 141 See Using Embedded Web server 142143 144 Stop145 TestReturn to the SET Registration 146Ready 147148 See Using 149150 151 See Configuring input 152Error For help press 153154 155 156 157 RAM158 159 Paper jams Paper jam locations160 Paper jam recovery To disable paper jam recovery161 Cause Solution Common causes of paper jams162 163 Clearing jams Jam in Tray 1, Tray 2, or Tray164 101 165Jams in the top cover 166167 168 Jam in paper input path or paper path 169Jam in duplex path 170171 Media-handling problems Printer feeds multiple sheets Cause SolutionPrinter feeds incorrect page size Cause Solution 172Printer pulls from incorrect tray Cause Solution Media does not feed automatically Cause SolutionPrinter feeds incorrect page size 173Media does not feed from input Trays 2 or Cause Solution Transparencies or glossy paper will not feed Cause Solution174 Output is curled or wrinkled Cause Solution See Configuring input traysTransparencies or glossy paper will not feed 175Output is curled or wrinkled 176Printer response problems No display message Cause SolutionPrinter is on, but nothing prints Cause Solution 177Printer is on but is not receiving data Cause Solution See Changing printer control panel configuration settingsPrinter is on, but nothing prints 178179 Printer control panel problems Control panel settings work incorrectly Cause Solution180 Color printing problems Printing black instead of color Cause SolutionIncorrect shade Cause Solution Missing color Cause SolutionPrinted colors do not match screen colors Cause Solution 182Incorrect fonts are printed Cause Solution Drifting text between printouts Cause SolutionIncorrect printer output 183Partial printout Cause Solution Guidelines for printing with different fontsErratic, missing characters or interrupted printout 184Software application problems Unable to select a font from the software Cause SolutionUnable to select colors from the software 185Print quality troubleshooting Print quality problems associated with mediaOverhead transparency defects 186Print quality problems associated with the environment Print quality problems associated with jams187 188 Hewlett-Packard limited warranty statement 189190 Limited warranty for print cartridge life 191Transfer unit and fuser warranty 192HP maintenance agreements On-site service agreementsPriority on-site service Next-day on-site service194 Printer specifications Physical dimensionsElectrical specifications Operating environment specifications Acoustic emissions196 FCC regulations 197Environmental product stewardship program Protecting the environmentRecycled paper Material restrictions199 Material Safety Data Sheet Msds Extended warranty Spare parts and supplies availabilityFor more information 200Declaration of Conformity Hewlett-Packard Company Boise, Idaho USA April 1201 Safety statements Laser safetyCanadian DOC regulations EMI statement KoreaKlass 1 Laser Apparat 203Varo 204Supported media weights and sizes Tray Media type and size Media weight Capacity205 Tray206 207 208 Tray 2Optional 209 DuplexPrinting 210 Printer memory 211Printing a configuration 212Installing memory and font DIMMs To install memory and font DIMMs213 214 215 To enable memory for Windows Enabling memoryEnabling the language font Dimm 216Checking Dimm installation To check Dimm installation217 Installing an HP Jetdirect print server card To install an HP Jetdirect print server card218 219 220 Term Definition 221222 223 224 RJ-45Toner Transfer beltIndex 225226 227 228 Page C9660-90912
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