HP 4600hdn 4600n manual Common causes of paper jams, Cause Solution, 162

Page 176

Common causes of paper jams

The following table lists common causes of paper jams and suggested solutions for resolving them.

Cause

Solution

Print media does not meet HP- recommended media specifications.

Use only media that meets HP specifications. See Supported media weights and sizes.

A supply item is installed incorrectly, causing repeated jams.

Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.

You are reloading paper that has already passed through a printer or copier.

Do not use media that has been previously printed on or copied.

An input tray is loaded incorrectly.

Remove any excess media from the input tray. Press media down in the input tray so it fits below the tabs, and within the media width guides. See Configuring input trays.

Print media is skewed.

Input tray guides are not adjusted

 

correctly. Adjust input tray guides so

 

they hold media firmly in place

 

without bending it. If media heavier

 

than 105 g/m2 (28 lb) is loaded into

 

Tray 2 or Tray 3, the media might

 

skew.

 

 

Print media is binding or sticking

Remove media, flex it, rotate it 180

together.

degrees, or flip it over. Reload media

 

into the input tray. Do not fan media.

Print media is removed before it settles into the output bin.

Reset the printer. Wait until the page completely settles in the output bin before removing it.

When duplexing, the print media is removed before the second side of the document is printed.

Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.

Print media is in poor condition.

Replace the print media.

Print media is not picked up by the

Remove the top sheet of media. If the

internal rollers from Tray 2 or Tray 3.

media is heavier than 105 g/m2 (28

 

lb), it may not be picked from the tray.

 

 

Print media has rough or jagged

Replace the media.

edges.

 

Print media is perforated or embossed.

This media does not separate easily. You might need to feed single sheets from Tray 1.

162

ENWW

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Contents Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Appendix B Specifications and regulatory information XiiPrinter basics Enww User guide links Quick access to printer informationWorld Wide Web links Where to look for more information Setting up the printerHP Jetdirect Print Server Administrator’s Guide Accessory and Consumable Installation GuidesUsing the printer CD User GuideOnline Help Html Online User GuidePrinter configurations HP Color LaserJetHP Color LaserJet 4600n Europe only HP Color LaserJet 4600dnHP Color LaserJet 4600hdn Printer features Feature CharacteristicsAccessories Paper handlingConnectivity SuppliesFactors affecting printer performance Walk around Front view shown with second 500-sheet paper feederBack/side view Control panel buttons and lights Control panel overviewIntroduction Accessing the control panel from a computer DisplayControl panel buttons Button name FunctionIndicator Off Flashing Interpreting control panel indicator lightsControl panel indicator lights Getting started basics Control panel menusOverview To enter the menus Menu hierarchyRetrieve job menu Information menu Paper handling menuConfigure device menu Diagnostics menu See Diagnostics menu for more informationRetrieve job menu Menu item DescriptionInformation menu Information pagesPaper handling menu Menu item Value DescriptionMenu item Values Description Configure device menuPrinting menu Print quality menu System setup menu Language Menu Resets menu Diagnostics menu To set the job storage limit Changing printer control panel configuration settingsJob storage limit Job held timeout To set the job held timeoutTray behavior options use requested tray and manually feed To set use requested trayPowerSave Time To set manually feed promptTo set PowerSave Time To disable/enable PowerSavePersonality Clearable warningsTo set the personality To set the clearable warningsTo set the auto continue Auto continueSupplies low To set supplies low reporting Jam recoveryTo set jam recovery response Language To select languageUsing the printer control panel in shared environments Operating system PCL 5c Printer driversAdditional drivers Printer software HP Web Jetadmin Software for networksUnix Features Embedded Web serverWindows Macintosh OS Network Administrator Other components and utilitiesSupport NetprintingParameters Network configurationConfiguring Novell NetWare frame type Configuring TCP/IP parameters Setting an IP address Setting the subnet mask Setting the local and default gatewayTo disable IPX/SPX Disabling network protocols optionalTo disable DLC/LLC Parallel configuration Parallel port connectionEnhanced I/O EIO configuration HP Jetdirect print serversWindows and Windows NT networks Available enhanced I/O interfacesNetWare networks LocalTalk configuration LocalTalk network configurationAppleTalk networks UNIX/Linux networksSupplies and accessories Printer supplies Cables MediaReference MaterialsEnww Printing tasks Enww Controlling print jobs Print setting priorities Selecting print media Media to avoidMedia that may damage the printer Configuring Tray 1 media size Configuring input traysConfiguring Tray 1 media type Tray 2 or Tray 3 custom media Tray 2 and Tray 3 media typeTray 2 and Tray 3 media size Dimension Unit of measureLoading media into Tray Printing from Tray 1 multipurpose trayPrinting envelopes from Tray To load envelopes into Tray Printing envelopesAddress type Left margin Top margin ReturnPrinting from Tray 2 and Tray Loading standard-sized media into Tray 2 and TrayEnww Loading custom-sized media into Tray 2 and Tray Glossy paper Printing on special mediaTransparencies Colored paper EnvelopesLabels Heavy paperPreprinted forms and letterhead Recycled paperTo use 2-sided printing Control panel settings for 2-sided printingSided duplex printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Printing on custom-size media Special printing situationsPrinting a different first Stopping a print request To stop the current print job from the printer control panelJob retention features Storing a print jobQuick copying a job Proofing and holding a jobPrinting stored jobs Deleting stored jobs Private jobs Printing a private jobDeleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Printing a job Interrupting and resuming printingManaging memory Memory, see Working with memory and print server cardsEnww Managing the printer Enww Printer information pages Menu mapConfiguration Supplies statusFile directory UsageDemo 100 PCL or PS font listEvent log Print quality troubleshooting pages 101102 Using the embedded Web serverTo access the embedded Web server 103 Settings tabInformation tab 104 Networking tabOther links 105 Using Printer Status and Alerts 106107 To choose which status messages appearTo view status messages and information 108 Color 109110 Using color HP ImageREtPaper selection Color optionsSRGB 112Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color optionsHalftone options Neutral GraysEdge Control 114RGB Color 115116 Matching colorsPantone * color matching Swatch book color matching 117 118 Maintenance 119120 Print cartridge authentication Managing the print cartridgeHP print cartridges Non-HP print cartridgesUsing the printer control panel Print cartridge storagePrint cartridge life expectancy Checking the print cartridge lifeUsing the embedded Web server Using printer softwareUsing HP Web Jetadmin 123Changing print cartridges 124125 Supply replacement guidelines Replacing suppliesLocating supplies Supply item locations127 Supplies replacement clearance diagramMaking room around the printer for replacing supplies 128 Approximate replacement intervals for suppliesPrinter Count Approximate time Message Period Configuring alerts See Using the embedded Web server forSoftware Information location 129130 Problemsolving 131132 Basic troubleshooting checklist 133Error messages Critical error messagesControl panel messages Status messages135 Control panel messagesMessage Description Action 136 137 Dimm138 139 140 141 See Using Embedded Web server 142143 144 Stop145 TestReturn to the SET Registration 146Ready 147148 See Using 149150 151 See Configuring input 152Error For help press 153154 155 156 157 RAM158 159 160 Paper jamsPaper jam locations 161 Paper jam recoveryTo disable paper jam recovery 162 Cause SolutionCommon causes of paper jams 163 164 Clearing jamsJam in Tray 1, Tray 2, or Tray 101 165Jams in the top cover 166167 168 Jam in paper input path or paper path 169Jam in duplex path 170171 Media-handling problems Printer feeds multiple sheets Cause SolutionPrinter feeds incorrect page size Cause Solution 172Printer pulls from incorrect tray Cause Solution Media does not feed automatically Cause SolutionPrinter feeds incorrect page size 173174 Media does not feed from input Trays 2 or Cause SolutionTransparencies or glossy paper will not feed Cause Solution Output is curled or wrinkled Cause Solution See Configuring input traysTransparencies or glossy paper will not feed 175Output is curled or wrinkled 176Printer response problems No display message Cause SolutionPrinter is on, but nothing prints Cause Solution 177Printer is on but is not receiving data Cause Solution See Changing printer control panel configuration settingsPrinter is on, but nothing prints 178179 180 Printer control panel problemsControl panel settings work incorrectly Cause Solution Color printing problems Printing black instead of color Cause SolutionIncorrect shade Cause Solution Missing color Cause SolutionPrinted colors do not match screen colors Cause Solution 182Incorrect fonts are printed Cause Solution Drifting text between printouts Cause SolutionIncorrect printer output 183Partial printout Cause Solution Guidelines for printing with different fontsErratic, missing characters or interrupted printout 184Software application problems Unable to select a font from the software Cause SolutionUnable to select colors from the software 185Print quality troubleshooting Print quality problems associated with mediaOverhead transparency defects 186187 Print quality problems associated with the environmentPrint quality problems associated with jams 188 Hewlett-Packard limited warranty statement 189190 Limited warranty for print cartridge life 191Transfer unit and fuser warranty 192HP maintenance agreements On-site service agreementsPriority on-site service Next-day on-site service194 Electrical specifications Printer specificationsPhysical dimensions 196 Operating environment specificationsAcoustic emissions FCC regulations 197Environmental product stewardship program Protecting the environment199 Recycled paperMaterial restrictions Material Safety Data Sheet Msds Extended warranty Spare parts and supplies availabilityFor more information 200201 Declaration of ConformityHewlett-Packard Company Boise, Idaho USA April 1 Safety statements Laser safetyCanadian DOC regulations EMI statement KoreaKlass 1 Laser Apparat 203Varo 204Supported media weights and sizes Tray Media type and size Media weight Capacity205 Tray206 207 Optional 208Tray 2 Printing 209Duplex 210 Printer memory 211Printing a configuration 212213 Installing memory and font DIMMsTo install memory and font DIMMs 214 215 To enable memory for Windows Enabling memoryEnabling the language font Dimm 216217 Checking Dimm installationTo check Dimm installation 218 Installing an HP Jetdirect print server cardTo install an HP Jetdirect print server card 219 220 Term Definition 221222 223 224 RJ-45Toner Transfer beltIndex 225226 227 228 Page C9660-90912
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